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Help and Warranty Service Information
During the warranty period, you can get toll-free technical support 24 hours a day, 7
days a week, to answer any questions about your new 8237. If you need warranty
service, you are entitled to on-site service for one year from the date of purchase.
Before calling, please prepare for your call by following these steps.
Step 1: Troubleshooting
You might be able to solve the problem yourself. Before calling IBM, try the
following troubleshooting procedures.
1. Test the power outlet to be sure power is present.
2. Determine whether or not the fan is running.
3. Remove and reattach all cables, checking the cables, connectors, and ports for
4. Remove and reseat any Expansion Ports, if applicable.
5. Verify that all configuration settings are correct.
6. Review all portions of this manual that pertain to the installation or replacement
7. After completing these steps, reassemble the 8237 and reconnect the power
Step 2: Preparing for the Call
To assist the technical support representative, have as much of the following
information as possible available:
1. Product name, description, and serial number (if any)
2. Proof of purchase
3. Status of the LEDs
4. Description of the problem
5. Exact wording of SNMP traps (if any)
6. Hardware and software configuration information for your system
If possible, be at your 8237. Your technical support representative might want to
walk you through a procedure during the call.
Step 3: Placing the Call to IBM
Use one of the following numbers:
4-20
8237 Hub Installation and Planning Guide
damage.
of features and be sure that you have followed all procedures.
cord to the 8237 and then to the ac outlet.
In the United States, call the IBM PC HelpCenter at 1-800-772-2227.
If you want a copy of the latest 8237 microcode or an updated IBM MIB, see
"Getting New Microcode" on page 3-46.
In Canada, call HelpPC at 1-800-565-3344.
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Table of Contents
Troubleshooting
