Connectivity Troubleshooting - Toshiba 43UL2063DT Quick Start Manual

Image transfer and audio streaming
You can also use Bluetooth connection to transfer
images or stream audio from your mobile device to
your TV.
Pair the mobile device and the TV as described before.
Start a device search in your hand-held device. Select
your TV from listed devices. Confirm the request for
connection on your TV screen and do the same on
your hand held device screen. If no pairing is done,
image transfer or audio streaming to the TV will not
be possible.
The images sent by mobile device will be displayed
on the TV without confirmation request, if the image
file is suitable. You can also save the image file to a
connected USB memory drive or set as boot logo, if
this feature is supported and the file is suitable. Press
the Exit button to terminate displaying the image.
The audio will be routed through the speakers of
the TV, after confirmation is given. To start audio
streaming unpair the device from your TV if it is paired
with your TV previously. After pairing is completed, a
confirmation message will be displayed asking whether
you want to start audio streaming from your mobile
device. Select Yes and press the OK button on the
remote of the TV. If the connection is succeeded, all
audio will be routed through the speakers of the TV. A
symbol will appear on the upper side of the TV screen
as long as the audio streaming connection is active. To
terminate the audio streaming, you should turn off the
Bluetooth connection of your mobile device.
Close all running applications and all the menus on
the TV for a trouble-free transfer. Only image files with
sizes smaller than 5 MB and in the following file formats
are suitable; .jpg, .jpeg, .png, bmp. If a file sent by the
mobile device does not suit these requirements, it will
not be displayed on the TV.
If the Audio Video Sharing option in the Set-
tings>System>More menu is disabled, the TV will
ignore pairing requests and no information message
will be displayed on the screen. If a device is already
paired prior to disabling the Audio Video Sharing
option, it will be able to continue sharing audio/video
with the TV even if the Audio Video Sharing option
is disabled.
Note: Wireless devices may operate within the same radio
frequency range and may interfere with one another. To
improve the performance of your wireless device place it at
least 1 meter away from any other wireless devices.

Connectivity Troubleshooting

Wireless Network Not Available
• Ensure that any firewalls of your network allow the
TV wireless connection.
• Try searching for wireless networks again, using the
Network menu screen.
If the wireless network does not function properly, try
using the wired network in your home. Refer to the
Wired Connectivity section for more information on
the process.
If the TV does not function using the wired connection,
check the modem (router). If the router does not have a
problem, check the internet connection of your modem.
Connection is Slow
See the instruction book of your wireless modem to
get information on the internal service area, connection
speed, signal quality and other settings. You need to
have a high speed connection for your modem.
Disruption during playback or slow reactions
You could try the following in such a case:
Keep at least three meters distance from microwave
ovens, mobile telephones, bluetooth devices or any
other WLAN compatible devices. Try changing the
active channel on the WLAN router.
Internet Connection Not Available / Audio Video
Sharing Not Working
If the MAC address (a unique identifier number) of your
PC or modem has been permanently registered, it is
possible that your TV might not connect to the internet.
In such a case, the MAC address is authenticated
each time when you connect to the internet. This is a
precaution against unauthorized access. Since your
TV has its own MAC address, your internet service
provider cannot validate the MAC address of your TV.
For this reason, your TV cannot connect to the internet.
Contact your internet service provider and request
information on how to connect a different device, such
as your TV, to the internet.
It is also possible that the connection may not be
available due to a firewall problem. If you think this
causes your problem, contact your internet service
provider. A firewall might be the reason of a connectivity
and discovery problem while using the TV in Audio
Video Sharing mode or while browsing via Audio Video
Sharing feature.
Invalid Domain
Ensure that you have already logged on to your PC with
an authorized username/password and also ensure
that your domain is active, prior to sharing any files in
your media server program on your PC. If the domain
is invalid, this might cause problems while browsing
files in Audio Video Sharing mode.
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