Troubleshooting; Self Diagnosis; Picture Problem; Sound Problem - Toshiba 50U5865 Series Owner's Manual

Self Diagnosis

Diagnose issues with your TV
HOME ˃ Settings ˃ Support ˃ Self Diagnosis
Use the Picture Test to help diagnose video issues and the
Sound Test to diagnose sound issues. You can also view
signal strength information for over-the-air digital signals by
using the Network Test and the Input Connection Test.

Picture Problem

When the TV has trouble with the picture, these steps may
help resolve the problem.
Picture Test
HOME ˃ Settings ˃ Support ˃ Self Diagnosis ˃ Picture
Test
Before you review the list of problems and solutions below, use
Picture Test to determine if the problem is caused by the TV.
Picture Test displays a high definition picture that you can
examine for flaws or faults.
The Problem
Unplug TV from AC outlet and re-plug after
·
60 seconds.
No picture, or
Check that the Colour Saturation is set to
·
black and white
50 or higher.
picture.
·
Try different TV channels.
The compression of video content may
·
cause picture distortions, especially in fast
moving pictures from sports programmes
and action movies.
The picture is If the signal reception is weak or poor,
·
distorted. screen distortion may be visible but it is not
a malfunction.
Mobile phones used close to the TV (within
·
1m) may cause noise on analogue and
digital channels.
NOTE
If the test picture does not appear or there is noise or distortion,
·
the TV may have a problem. Contact the service company in
your country/region.
If the test picture is displayed properly, there may be a problem
·
with an external device. Please check the connections.
If the problem persists, check the signal strength or refer to the
·
external device's user manual.

Troubleshooting

Possible Solutions

Sound Problem

When the TV has difficulties with sound, these steps may help
resolve the problem.
Sound Test
HOME
˃ Settings ˃ Support ˃ Self Diagnosis ˃ Sound
Test
If the TV plays the Sound Test melody without distortion, there
may be a problem with an external device or the broadcast signal's
strength.
The Problem
There is no
·
sound or the Check the volume control of the device
sound is too low (cable or satellite box, DVD, Blu-ray, etc.)
at maximum connected to your TV.
volume.
·
Check the volume settings.
Picture is normal,
but no sound.
·
Check if 'Mute' mode is set to on.
Make sure that the audio cable is connected
·
to the correct audio output connector on the
external device.
The speakers
are making an For antenna or cable connections, check the
·
odd sound. signal information.
A low signal level may cause sound
·
distortions.

Picture and Sound Problem

When the TV has difficulties with sound and picture, these steps may
help resolve the problem.
Picture Test
HOME ˃ Settings ˃ Support ˃ Self Diagnosis ˃ Picture
Test
Sound Test
˃ Settings ˃ Support ˃ Self Diagnosis ˃ Sound
HOME
Test
If the Sound Test and Picture Test are normal, there may be a
problem with an external device or the broadcast signal's strength.
The Problem
Check if the power cord is plugged into a
·
powered AC outlet.
Press the
·
No sound and
activate the unit from Standby.
picture.
·
Check to see if the LED light is on or not. If it
is, then the TV is receiving power.
20
Possible Solutions
Possible Solutions
button in the remote control to