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Problem
What you
experience
Microphone
Microphone
volume is low /
volume is low
sounds soft
/ sounds soft
to the other
participant when
in audio/video call
Front buttons
No response on
don't work
the UC application
when press on the
buttons located on
the speaker
Webcam image
Webcam
looks over-
image shows
exposed
over-exposed
background
Webcam image
Webcam image
looks grainy /
appears grainy /
dark
dark
6. Trouble Shooting Instructions
Possible solutions
• Ensure the Mute button's LED go dark
(indicates microphone unmuted).
• Adjust the distance between the user and
the microphone. The user should avoid sitting
too far away from the microphone. The most
optimum distance between the user and the
microphone is 70 cm.
• Ensure that the monitor's microphone is
selected and enabled/unmuted on the setting
in the UC application.
• Increase the microphone volume in the Sound
setting interface at the PC side / in the UC
application.
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Ensure that the USB is assign to the port
which usb USB cable plug in, see
menu.
• For some UC platforms / applications, the
Mute function works by pressing the Mute
button, but the Mute Icon on the UC platform
is not sync (Icon shows unmute).
• Adjust the environment lighting condition.
Ensure the monitor is setup at a well lighted
environment, preferably under ceiling
lights. The user should avoid a dim / dark
background. The user should avoid direct
facing a window with bright sunlight.
• Alternatively, you may use Dell Peripheral
Manager to adjust the webcam setting on
color.
• Adjust the environment lighting condition.
Ensure the monitor is setup at a well lighted
environment, preferably under ceiling lights.
The user should avoid a dim environment.
USB
in OSD
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