Samsung QN55Q7CN E-Manual page 5

Troubleshooting
Getting Support
110 Getting support through Remote Management
111 Finding the contact information for service
111 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
112 Testing the picture
I Can't Hear the Sound Clearly
115 Testing the sound
There Is a Problem with the Broadcast
My Computer / Game Console Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
122 Before using the recording and schedule recording functions
123 Before using the timeshift function
Read Before Using APPS
Read Before Using the Internet Function
126 Read before setting up a wireless Internet connection
Read Before Playing Photo, Video, or Music Files
127 Limitations to the use of photo, video, and music files
128 Supported external subtitles
128 Supported internal subtitles
129 Supported image formats and resolutions
129 Supported music formats and codecs
130 Video codecs supported by Q900R model series
131 Video codecs supported by NU7100 model series or higher
132 Video codecs supported by NU7090 model series or lower
Read After Installing the TV
134 Picture sizes and input signals
134 Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
135 If HDMI UHD Color is set to Off
135 If HDMI UHD Color is set to On
Resolutions for 8K Input Signals supported by Q900R model
series
135 If HDMI UHD Color is set to On
Supported Resolutions for FreeSync
Read Before Connecting a Computer (Supported Resolutions)
136 IBM
136 MAC
137 VESA DMT
137 VESA CVT
138 CTA-861
Supported Resolutions for Video Signals
138 CTA-861
139 VESA CVT
Read Before Using Bluetooth Devices
140 Restrictions on using Bluetooth
Blocking programs based on their TV Rating
142 Blocking movies base on their Movie Rating (MPAA)
142 Blocking programs based on their Canadian English Rating
143 Blocking programs based on their Canadian French Rating
143 Blocking Programs based on their Downloadable U.S. Rating
Buttons and functions available while playing multimedia
content
License