Chapter 6: Troubleshooting; Diagnostic And Power Led Codes - Dell OptiPlex 5055 Ryzen APU Tower Owner's Manual

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Diagnostic and Power LED codes

Enhanced Pre-Boot System Assessment — ePSA diagnostics
Diagnostic and Power LED codes
Table 34. Power LED states 
Power LED light status
Off
Steady/blinking amber
Slow Blinking white light
Steady white
Troubleshooting
Possible cause
The computer is either turned
off or is not receiving power
or in Hibernation mode.
Computer fails to complete
POST or processor failure.
Computer is in sleep mode.
The computer is fully
functional and in the On state.
6
Troubleshooting steps
● Re-seat the power cable
in the power connector on
the back of the computer
and the electrical outlet.
● If the computer is plugged
into a power strip,
ensure that the power
strip is plugged into an
electrical outlet and is
turned on. Also, bypass
power protection devices,
power strips, and power
extension cables to verify
that the computer turns
on properly.
● Ensure the electrical outlet
is working by testing it
with another device, such
as a lamp.
● Remove and reinstall any
cards.
● Remove and reinstall
the graphics card, if
applicable.
● Ensure the power cable is
connected to the system
board and processor.
● Press the power button to
bring the computer out of
the sleep mode.
● Ensure all power cables
are securely connected to
the system board.
● Ensure the main power
cable and front panel
cable are connected to the
system board.
If the computer is not
responding, do the following:
Troubleshooting
79

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