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Troubleshooting (Need Assistance?)
/ Instructions /
To fill in this "Technical Support Form", refer to the step-by-step instructions given below:
*
1
. Model Name: Note the model number given in your user's manual.
For example: NF7-S,NF7, NF7-M, AT7-MAX2, KD7-RAID, etc.
*
2
. Motherboard PCB Version: Note the motherboard PCB version labeled on the motherboard slot or
back side as "Rev:*.**".
For example: REV: 1.01
*
3
. BIOS ID & Part Number: See Appendix F for detailed information.
4.
DriverVersion: Note the driver version number indicated on the device driver disk or CD-ROM (if
have) as "Release *.**" (or Rev. *.**, Version *.**). For example:
*
5
. OS/Applications: Indicate the operating system and the applications you are running on the system.
For example: Windows
*
6
. Processor Type: Indicate the brand and the speed (MHz) of your CPU.
Example: (A) In the "Brand" space, write "AMD", in the "Specifications" space, write " Athlon
GHz"。
7.
Hard Disk Drive: Indicate the brand and specifications of your HDD(s), specify if the HDD is using
0IDE1 or 0IDE2. If you know the disk capacity, indicate it and check ("1") "
no indication, we will consider that your HDD is "$IDE1" Master.
For example: In the "Hard Disk Drive" space, check the box, in the "Brand" space, write
"SEAGATE", in the "Specifications" space, write "Darracuda ATA2 ST330631A
(30 GB)".
8.
CD-ROM Drive: Indicate the brand and specifications of your CD-ROM drive. Specify if it uses
0 IDE1 or 0IDE2， and check ("1") "
your CD-ROM is "$IDE2" Master.
For example: In the "CD-ROM Drive" space, check the box, in the "Brand" space, write
"Pioneer", in the "Specifications" space, write "DVD-16".
9.
System Memory (DDR SDRAM): Indicate the brand and specifications (DDR DIMM) of your
system memory. Examples: Density, Description, Module Components, Module Part Number, CAS
Latency, Speed (MHz). For example:
®
®
98 SE, Windows
2000, Windows
"; in case you give no indication, we will consider that
®
XP, etc.
G-3
™
1
"; in case you give
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