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Problems
Causes
You have not used the
paddle.
The food has not
The food / chips have not
been cooked
been cut uniformly.
uniformly.
The paddle has been fitted
correctly but is not turning.
You are not using a potato
variety that is recommended
for chips.
The potatoes are insuff-
ciently washed and/or not
completely dried.
The chips are not
crunchy enough.
The chips are too thick.
There is not enough oil.
The filter is clogged.
The chips break
The quantity is too large.
during cooking.
The food stays on
The pan has too much food.
the edge of the
pan.
Max level exceeded.
Cooking fluids
Faulty pan or paddle.
have
leaked into the
base of the
The max level has been
appliance.
exceeded.
The appliance is not plugged
The LCD screen
in.
does not work.
The lid is open.
The LCD displays
The appliance is not
shows «Er» (error).
functioning correctly.
The appliance
You suspect there is a
is abnormally
problem in the way the
noisy.
appliance motor is working.
If you have any product problems or queries call our Customer Relations Team first for
expert help and advice: Helpline: 0345 602 1454 - UK
(01) 677 4003 - ROI
or contact us via our web site: www.tefal.co.uk
14
Solutions
Put it in position.
Cut the food / chips all to the same size.
Call the customer Helpline below.
Choose a potato variety that is
recommended for chips such as Maris
Piper or King Edwards or Rooster.
Wash potatoes for a long time to remove the
starch, drain and dry very thoroughly before
cooking. They must be completely dry.
Cut them more thinly. The maximum chip
dimensions are 13 mm x 13 mm.
(see cooking
Increase the amount of oil
table p. 6 to 7.
Clean the filter.
Reduce the amount of potatoes and
adjust the cooking time.
Comply with the maximum quantities
shown on the cooking table.
Reduce the amount of food.
Reduce the quantities.
Check that the paddle is correctly
positioned, otherwise call the customer
Helpline below.
Observe the max level.
Do not use ActiFry for making recipes
with a high liquid content.
Plug the appliance in.
Close the lid.
Unplug the appliance, wait for 10 seconds,
plug the appliance in again and press
button. If the LCD screen still shows Er, see
the table of error codes p. 10.
Call the customer Helpline below.
TABLE OF ERROR CODES: ER.
Er. 1 or 2
The fan is not working.
This error may appear if the
appliance has been stored
Er. 3
for a long time at too low a
temperature.
Your appliance has a fault in
Er. 4
the temperature sensor.
The voltage of your
domestic network is too low.
Er. 5
Cooking performance may
be altered.
The voltage of your
domestic
network is too high; for
Er. 6
safety
reasons your appliance
should be protected against
the risks of overheating.
PROTECT THE ENVIRONMENT
• Your appliance has been designed to run for many years. However, when you decide to
replace it, remember to think about how you can contribute to protecting the environment.
• Before discarding your appliance you should remove the battery from the timer and dispose
of it at a local civic waste collection centre (according to model).
• The Approved Service Centres will take back any old appliances you may have so that they
can be disposed of in accordance with environmental regulations.
Check that all removable parts
are fitted and correctly positioned
(bowl ventilation output grid and
FR
removable filter, pan, lid).
Check that there are no foreign
bodies in all of these removable parts.
After checking that there are no
EN
foreign bodies in the ventilation
outlets, if the fault persists, call the
customer Helpline.
Leave the appliance at an ambient
temperature of more than 15°C for
one hour before starting it up again.
If the fault persists, call the customer
Helpline.
Call the customer Helpline below.
Contact your electricity supplier.
Contact your electricity supplier.
15
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