Troubleshooting; Checkpoints - Samsung NV31T4551SS User Manual

Troubleshooting

Checkpoints

If you encounter a problem with the oven, first check the table below and try the
suggestions. If the problem continues, contact a local Samsung service center.
Problem
The buttons cannot • If there is foreign matter
be pressed properly. caught between the
buttons
• Touch model: if there is
moisture on the exterior
• If the lock function is set
The time is not • If there is no power
displayed. supplied
The oven does not • If there is no power
work. supplied
• If it is unplugged from
The oven stops while
in operation. the power socket
The power turns off • If continuous cooking
during operation. takes a long time
• If the cooling fan does
not work
• If the oven is installed
in a place without good
ventilation
• When using several
power plugs in the same
socket
NV31T4551SS_AA_DG68-01265A-00_EN+MES+CFR.indb 35
Cause Action
• Remove the foreign
matter and try again.
• Remove the moisture and
try again.
• Check whether the lock
function is set.
• Check whether there is
power supplied.
• Check whether there is
power supplied.
• Reconnect the power.
• After cooking for a long
time, let the oven cool.
• Listen for the sound of
the cooling fan.
• Keep the gaps specified
in the product installation
guide.
• Use a single plug.
Problem Cause
There is no power to • If there is no power
the oven. supplied
The oven exterior • If the oven is installed
is too hot during in a place without good
operation. ventilation
The door cannot be • If there is food residue
opened properly. stuck between the door
and product interior
The interior light is • If the lamp turns on and
dim or does not turn then off
on.
• If the lamp is covered
by foreign matter during
cooking
Electric shock occurs • If the power supply is not
on the oven. properly grounded
• If you are using a socket
without grounding
There is water • There may be water or
dripping. steam in some cases
depending on the food.
There is steam
This is not a product
through a crack in
malfunction.
the door.
There is water
remaining in the
oven.
Action
• Check whether there is
power supplied.
• Keep the gaps specified
in the product installation
guide.
• Clean the oven well and
then open the door again.
• The lamp automatically
turns off after a certain
amount of time to save
power. You can turn it
on again by pressing the
lamp button.
• Clean the inside of the
oven and then check.
• Check whether the
power supply is properly
grounded.
• Cool the oven and then
wipe with a dry dish
towel.
English 35
2020-02-25 12:59:55