Problem: The Provided Usb Cables Are Too Short; Problem: I'm Receiving File Transfer Error Messages; Windows; Problem: The Hard Drive Icon Doesn't Appear In Computer - Seagate Backup Plus Portable User Manual

Problem: The provided USB cables are too short

Q: Can I use my hard drive with a longer cable?
A: Yes, provided it is certified according to USB standards. However, Seagate recommends using the cable
shipped with your hard drive for the best results. If you use a longer cable and experience problems with
detection, transfer rates or disconnection, use the original cable included with your hard drive.
Problem: I'm receiving file transfer error messages
Q: Did you get an "Error -50" message while copying to a FAT32 volume?
A: When copying files or folders from a computer to a FAT32 volume, certain characters in the names
cannot be copied. These characters include, but are not limited to: ? < > / \ :
Check your files and folders to ensure that these characters are not in the names.
If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting
the drive to NTFS (Windows users) or HFS+ (Mac users). See Optional Formatting and Partitioning.
Q: Did you get an error message telling you that the drive has been disconnected when coming out of
sleep mode?
A: Ignore this message since the drive remounts on the desktop despite the pop-up. Seagate drives
conserve power by spinning down when you set your computer to sleep mode. When the computer
awakes from sleep mode, the drive may not have enough time to spin up, causing the pop-up to appear.

Windows

Problem: The hard drive icon doesn't appear in Computer

Q: Is the hard drive listed in Device Manager?
A: All drives appear in at least one place in Device Manager.
Type Device Manager in Search to launch it. Look in the Disk Drives section and, if necessary, click the
Plus (+) icon to view the full list of devices. If you're uncertain that your drive is listed, safely unplug it and
then reconnect it. The entry that changes is your Seagate hard drive.
Q: Is your hard drive listed next to an unusual icon?
A: Windows Device Manager usually provides information about failures with peripherals. While the
Device Manager can assist with troubleshooting most problems, it may not display the exact cause or
provide a precise solution.
Frequently Asked 9/22/23 17