Dell D30M Setup And Specifications page 33

Troubleshooting:
Symptoms and Solutions
Symptoms
1. Drive is not
recognized by
system.
2. Cannot read or
play disc.
3. Certain types of
discs do not play.
4. Drive activity
indicator does not
light up.
5. Drive will not
write or read at
maximum speed.
6. Cannot insert
disc.
Solutions
1-1. Drive cable may be connected improperly. Verify the interface cable
is connected properly. Disconnect and reconnect the drive.
1-2. Portable USB drive may not be configured properly. The drive gets its
power from the USB interface. The use of non-powered hubs and/or
daisy-chaining USB peripherals can keep the drive from getting
enough power to function. Try plugging the drive directly into the
USB port on the computer.
2-1. If the disc is dirty (fingerprints, etc.), clean it with a non-abrasive
cloth from the disc center hole to the outside.
2-2. If the disc is scratched and warped, do not insert it into the drive.
2-3. If the disc is inserted upside-down, reinsert it in the proper
direction.
2-4. If the drive is not recognized, refer to section 1 above.
2-5. Check to see that the necessary software applications are
installed correctly.
3-1. This drive only supports discs with the formats indicated in the
Specifications section. It cannot read the data on discs with other
formats. Check the disc's format.
4-1. Drive cable may be connected improperly. Verify the interface cable
is connected properly. Disconnect and reconnect the drive.
4-2. Portable USB drive may not be configured properly. The drive gets
its power from the USB interface. The use of non-powered hubs
and/or daisy-chaining USB peripherals can keep the drive from
getting enough power to function.
4-3. Try plugging the drive directly into the USB port on the computer.
5-1. Make sure disc is clean and free of scratches.
5-2. Media from different manufacturers or purchased at different times
will record at different speeds. The drive will adjust the available
recording speeds to achieve the highest write quality.
6-1. Check to see that the system is powered up. (The indicator LED light
will blink on pressing the eject button on the drive.)
6-2. Please press eject button to check if a media is inside the drive.
6-3. Turn off the drive (or PC) and then turn it on again. It will reset and
allow the drive to return back to normal condition.