Troubleshooting&Transport; Troubleshooting; Transport - Vox EBG310GW User Manual

6. TROUBLESHOOTING&TRANSPORT

6.1 troubleShootinG

If you still have a problem with your appliance after checking these basic troubleshooting
steps, please contact an authorised service person or qualified technician.
Problem
Hob burners do not
work.
Hob burners do not
light.
Flame colour is orange/
yellow.
Burner is not igniting or
only partially lighting.
Burner sounds noisy.
Noise
The hob or cooking
zones cannot be
switched on.
The hob produces an
odour during the first
cooking sessions.

6.2 tranSport

If you need to transport the product, use the original product packaging and carry it using
its original case. Follow the transport signs on the packaging. Tape all independent parts to
the product to prevent damaging the product during transport.
If you do not have the original packaging, prepare a carriage box so that the appliance,
especially the external surfaces of the product, is protected against external threats.
Possible Cause
The burners may be in the ´off`
position.
Supply gas pressure may not be
correct.
Power (if the appliance has an electric
connection) is switched off.
Burner cap and crown are not
assembled correctly.
Supply gas pressure may not be
correct.
LPG cylinder (if applicable) may be
depleted.
Power (if the appliance has an electric
connection) is switched off.
Burner cap and crown are not
assembled correctly.
Different gas compositions.
Burner parts may not be clean or dry.
-
-
There is no power supply.
New appliance.
Check the position of the control knob.
Check the gas supply and gas pressure.
Check whether there is power supplied.
Also check that other kitchen appliances are
Ensure the burner parts have been placed
Check the gas supply and gas pressure.
LPG cylinder may need replacing.
Check whether there is power supplied.
Also check that other kitchen appliances are
Ensure the burner parts have been placed
Due to the design of the burner, the flame can
appear to be orange/yellow in certain areas
If you operate the appliance with natural
gas, city natural gas may have different
compositions. Do not operate the appliance
Ensure that parts of the appliance are dry
This is normal. The noise may reduce as they
It is normal for some metal parts on the
cooker to produce noise when in use.
Check the household fuse for the appliance.
Check whether there is a power cut by trying
Heat a saucepan full of water on each
EN - 21
Solution
working.
correctly.
working.
correctly.
of the burner.
couple of hours.
and clean.
heat up.
other electronic appliances.
cooking zone for 30 minutes.