KitchenAid KHMC107EAL0 Use And Care Manual page 73

I
f You Need Assistance or
Service
Questions or comments? Call our toll-free Consumer Assistance Center
telephone number, 1-800-422-1230.
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance's complete model and serial numbers, and the purchase or
installation date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for service:
If your appliance should fail to operate, review the following list before calling your dealer.
You could save the cost of a service call.
PROBLEM
Nothing will
operate
The micro-
wave oven
will not run
Microwave
cooking times
seem too long
POSSIBLE CAUSE
The unit is not wired into a live
circuit with the proper voltage.
A household fuse has blown or
a circuit breaker has tripped.
The electric company has
experienced a power failure.
You are using the oven as
a timer.
If you are using the Temperature
Probe, probe is not plugged
tightly into its socket.
The door is not firmly closed
and latched.
You did not touch START.
You did not follow directions
exactly.
An operation that was
programmed earlier is still
running.
The electric supply to your
home or wall outlets is low
or lower than normal.
SOLUTION
Contact a qualified KitchenAid
service technician to wire unit into a
live circuit with the proper voltage.
(See Installation Instructions.)
Replace household fuse or reset
circuit breaker.
Check electric company for a power
failure.
Touch TIMER CANCEL to cancel the
Minute Timer.
Plug Temperature Probe tightly into
its socket.
Firmly close and latch door.
Touch START.
Check instructions for the function
you are operating.
Touch CANCEL/OFF to cancel
previous programming.
Your electric company can tell you if
the line voltage is low. Your electri-
cian or service technician can tell
you if the outlet voltage is low. See
page 7.
continued on next page
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