Protecting The Vacuum's Motor; Troubleshooting - Bissell PET HAIR ERASER TURBO REWIND Manual

Protecting the Vacuum's Motor

For more assistance with your vacuum's motor protection, visit support.BISSELL.com.
There is an internal thermal protector in your vacuum that protects it from overheating. It controls
the main vacuum motor only, not the brush motor. When it activates, the main motor will stop.
The front lights and Brush Roll will stay on but there won't be any suction. If this happens, follow
these steps:
1. Turn vacuum OFF and unplug from electrical outlet.
2. Check for the source of overheating problem (full Dirt Tank, dirty filters or a clog) and fix by
following the steps in the "Vacuum won't pick up dirt" troubleshooting section.
3. When the motor cools for approximately 30 minutes, the thermal protector automatically resets
and cleaning may continue. If the vacuum will not turn ON or the thermal protector continues to
activate contact Consumer Care.

Troubleshooting

Below are some of the issues you may run into. If you don't see the issue you're experiencing
below, visit support.BISSELL.com.
Problem Possible Cause
Vacuum is hard
Suction needs adjustment.
to push or pull.
There is a clog in the vacuum.
Vacuum won't
pick up dirt.
Filters are dirty.
Incorrect Suction Control settings.
Brush Roll Switch is OFF.
Vacuum is locked in upright
position.
Brush Roll
doesn't rotate.
Brush Roll has lodged debris or
other entanglements, keeping the
brush from rotating.
Loud noise. Suction relief valve was activated.
WARNING
outlet before performing maintenance or troubleshooting checks.
To reduce the risk of electrical shock, turn Power Switch OFF and disconnect polarized plug from electrical
Remedies
Adjust using the Suction Control feature on
the handle. See page 6.
Remove main hose, run broomstick through
to clear.
Remove bottom brush cover and clear
debris from brush, belt and foot area.
Remove lower hose and run broomstick
through to clear any clogs.
Remove and rinse Pre-Motor Filters. Allow
enough time for them to dry properly
before reinserting. Remove and dust off
Post-Motor Filter. See page 10.
Adjust using the Suction Control feature.
See page 6.
Make sure Brush Roll Switch is ON.
Recline vacuum and turn the Brush Roll
Switch ON.
Remove bottom brush cover and clear
debris from brush, belt and foot area. To
reset brush motor, machine should be
unplugged before turning ON.
Clear any clogs from the upper and lower
hose and brush area. Also clean all filters.
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