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Troubleshooting
If any of the below problems occur, check to make sure that no other electrical device is
within 30 cm. If the problem persists, refer to the table below.
If this happens... Possible causes...
The intensity is too
weak or not felt.
The skin turns red
or feels irritated.
Are you using only 1 pad?
Have you removed the plastic film from
the gels?
Are the pads stacked together or do
pads overlap?
Is the cord properly connected to the
device?
Is the intensity setting too low?
Is the gel damaged?
The battery may not have enough
charge.
Is the gel dirty?
Therapy time may be too long.
Are the 2 pads attached properly to the
body?
Is the gel surface worn out?
Try this solution...
Put the other pad on your skin. You
must use both pads for therapy to work.
Peel off the film on the adhesive
surface of gels.
Check placement of pads. Refer to
"Pad Placement".
Connect the cord plug correctly into the
jack at the bottom of the device.
Press the ▲ (up) arrow button.
Replace the gel.
Charge the battery fully.
Replace the gel.
Use less than 30 minutes.
Refer to "Pad Placement" and attach
correctly.
Replace both gels at the same time.
30
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