Troubleshooting Movie Playback Issues - LG BU50RG-GL Owner's Manual

Troubleshooting Movie Playback Issues

Please check the list below when you experience the following symptoms during use of the product. It may not be a
failure.
For more information about supported files, see "Supported Photo & Video Files" .
I cannot find a file in the [Player].
• Check that the files on the USB storage device can be read by a PC.
• Check that the file extension is supported.
I get a message saying "This file is not supported" or the sound is playing normally but the video is not.
• Check that the file plays without any problems on a PC's video player. Also check for file damage.
• Check that the file extension is supported.
• Check that the resolution is supported.
• Check that the video codec is supported.
• Check that the frame rate is supported.
I get a message saying "This audio is not supported" or the video is playing normally but the audio is not.
• Check that the file plays without any problems on a PC's video player. Also check for file damage.
• Check that the file extension is supported.
• Check that the audio codec is supported.
• Check that the bit rate is supported.
• Check that the sample rate is supported.
• Check that the audio channel separation is supported.
I cannot see the subtitles.
• Subtitles are not supported.
My USB storage device is not recognised when connected.
• Check whether it is a USB storage device supported by the projector.
85