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Troubleshooting
‘ Check the following before asking for repair.
When boiling or pouring water
Problem
Point to check
yWater does not boil.
Is the power cord connected?
y
(The boil lamp does
Is the main unit positioned
not illuminate.)
properly on the power plate?
Is the power switch at the OFF
position?
Are there any metal fragments or dirt
on the top surface of the power plate
or on the power plate connector?
Is the power switch set to ON
without water in the unit?
If so, a safety feature operates to
turn the lamp off and stop boiling.
yHot water comes out
Does the amount of water exceed
y
from the spout on
the full water level?
its own.
yA bubbling sound is
It is generated by the bursting of air bubbles while boiling water.
y
heard.
yThe bubbling sound
The sound tends to be louder
y
seems to be louder
when the inner container is dirty.
than usual.
yThe water keeps
Is the dispense lock button in the
y
boiling.
Unlocked status?
yHot water spills.
The lid has vent holes in order to maintain optimum performance of the
y
product. Note that hot water spills from the spout if the main unit is tilted,
regardless of whether the dispenser lock button is pressed or released.
Unusual smell
Problem
Point to check
yHot water smells.
Depending on the amount of disinfectant chlorine in tap water, chlorine
y
smell may remain.
Although resin or other materials may smell for the first several uses,
they become less noticeable with use.
12
Page to
Action to take
check
Connect the plug.
10
Position it properly.
9
Set the power switch to the ON
10
position.
Unplug the plug, and then
6
remove the metal fragments or
dirt.
First, remove the main unit from the
power plate and wait until the inner
10
container sufficiently cools down.
Then, attach the lid and boil water.
Reduce the water to below the
8
full water level.
9
—
Clean the inner container using
citric acid.
11
Set the dispense lock button to
10
the Locked status.
10
Page to
Action to take
check
—
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Issues with the main unit
Problem
Point to check
yThe inner container
This is due to the action of the
y
is dirty. (White
minerals contained in water and
particles are floating
does not indicate discoloration or
in hot water.)
corrosion of the inner container itself.
yPattern-like spots
They are formed according to the
y
have formed on the
shape of the heater built in the
inner bottom of the
main unit and do not indicate the
inner container.
discoloration or corrosion of the
inner container itself.
yLines and waves are
These traces occurred during molding and do not affect the proper
y
observed on plastic
functioning of the product.
parts.
Sounds are sometimes
These sounds are heard when the heated parts are cooling down and
y
y
heard for some
do not indicate that there are problems with the main unit's operational
moments after use.
quality.
Page to
Action to take
check
Clean the inner container using
citric acid.
11
Clean the inner container using
citric acid.
11
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—
13
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