GE GFWH1200 Owner's Manual & Installation Instructions page 22

Before you call for service...
Problem
Grayed or Not enough detergent
yellowed clothes
Not using HE (high efficiency)
detergent
Hard water
Water is not hot enough
Detergent is not dissolving
Dye transfer
Colored spots Incorrect use of fabric softener
Dye transfer
Water Water supply is improperly
temperature is connected
incorrect
House water heater is not set
properly
Slight variation in This is normal
metallic color
Bad odor inside Washer unused for a long time,
your Washer not using recommended quality
of HE detergent or used too
much detergent
Detergent leak Incorrect placement of
detergent insert
This is normal
Improper Dispenser clogged
dispensing of
Softener or bleach is filled
softener or
above the max line
bleach
Softener or bleach cap issue
Dispenser drawer Laundry detergent packet
not dispensing placed in dispenser drawer
properly
Pump running Clog in sump drain
while washer is
not in use
22
Possible Cause
Use correct amount of detergent.
Use only HE detergent.
Use hottest water safe for fabric.
Use a water conditioner like Calgon brand or install a water softener.
Make sure water heater is delivering water at 120°–140°F (48°–60°C).
Try a liquid HE detergent.
Sort clothes by color. If fabric label states wash separately, unstable
dyes may be indicated.
Check fabric softener package for instructions and follow directions
for using dispenser.
Sort whites or lightly colored items from dark colors.
Promptly remove wash load from washer.
Make sure hoses are connected to correct faucets.
Make sure house water heater is delivering water at 120°–140°F
(48°–60°C).
Due to the metallic properties of paint used for this unique product,
slight variations of color may occur due to viewing angles and lighting
conditions.
Run a Basket Clean cycle.
In case of strong odor, you may need to run the Basket Clean cycle
more than once.
Use only the amount of detergent recommended on the detergent
container.
Use only HE (high efficiency) detergent.
Always remove wet items from the washer promptly after machine
stops running.
Leave the door slightly open for the water to air dry. Close supervision
is necessary if this appliance is used by or near children. Do not allow
children to play on or in this or any other appliance.
Make sure detergent insert is properly located and fully seated. Never
put detergent above max line.
It is normal operation to see detergent leak on door gasket about 20
seconds after filling the dispenser.
Monthly clean the dispenser drawer to remove buildup of chemicals.
Make sure to have the correct amount of softener or bleach.
Make sure softener and bleach cap for dispenser are seated or they
will not work.
Laundry detergent packets should not be used in the dispenser.
They should only be added directly to the wash basket following the
manufacturer's directions.
This is normal. Drain sump is detecting an undesired water fill level
from a potential open faucet. Shut off water valve and inspect water
valve for blockage.
What To Do