Troubleshooting; General - Samsung RF31CG Series User Manual

Troubleshooting

Before calling for service, review the symptoms and recommended solutions below. If
none of the suggested solutions resolve your problem, please visit our website at www.
samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that
you will be charged for any service visits in which no defects were found.

General

Temperature
Symptom
Fridge/freezer
does not operate.
Fridge/freezer
temperature is
warm.
Fridge/freezer is
over-cooling.
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Possible causes
• Power cord is not plugged in
properly.
• Temperature control is not
set correctly.
• Refrigerator is located near a
heat source or direct sunlight.
• Not enough clearance
between refrigerator and
nearby walls or cabinets.
• Energy Saver mode is
activated.
• The refrigerator is
overloaded. Food is blocking
the refrigerator vents.
• Temperature control is not
set correctly.
Solution
• Properly plug in the power
cord.
• Set the temperature lower.
• Keep the refrigerator away
from direct sunlight or a heat
source.
• Make sure there is a gap
of at least 2 inches (5 cm)
between the refrigerator
back and sides and any
nearby walls or cabinets.
• Deactivate Energy Saver
mode.
• Do not overload the
refrigerator. Do not allow
food to block vents.
• Set the temperature higher
on the main panel.
English 71
2023-06-15 11:50:50