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If your phone is activated, it will turn on, search for Sprint service, and begin the setup
process.
If your phone is not yet activated, see
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your Sprint account.
●
If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
●
If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the onscreen instructions to continue.
●
If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you're swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
•
Go to
sprint.com/activate
Activate on your phone:
•
Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
•
Touch Activate to override auto-activation and start the manual activation wizard.
•
Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit
assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727
from another phone.
Tip: Do not press the Power/Lock Button
Power/Lock Button
Note: If you are having any difficulty with activation, visit sprint.com/support.
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your phone has
been turned on, you will see a Accessibility message. You can then complete the setup process.
Get Started
and complete the online instructions to activate your phone.
while the phone is being activated. Pressing the
cancels the activation process.
Activate Your Phone
for more information.
sprint.com/support
for
4
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