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To Activate the Protection by my Xperia Service on Your Device
1
Make sure you have an active data connection.
2
From your Home screen, tap
3
Find and tap Settings > Security > Protection by my Xperia > Activate.
4
If you are activating the service for the first time, mark the checkbox to agree with
the terms and conditions of using the Protection by my Xperia service, then tap
Accept.
5
If prompted, sign in to your Google™ account, or create a new one if you don't
have one.
6
Enable location services on your device if this function is not already enabled.
To verify that the Protection by my Xperia service can locate your device after you activate the
myxperia.sonymobile.com and sign in using the Google™ account that you have
service, go to
set up on your device.
If you are using a device with multiple users, note that the Protection by my Xperia service is
only available to the user who is logged in as the owner.
Lockdown Mode
Lockdown mode is a feature of the Protection by my Xperia service. It gets enabled
when unusual activity is detected on your device. Once your device goes into lockdown
mode, you must sign in to the Google™ account that was used to activate the
Protection by my Xperia service in order to reactivate your device and recover it from
lockdown mode.
To prevent your device from being used or sold by thieves, lockdown mode does the
following:
•
Stops or disables all running applications.
•
Limits access to notifications.
•
Disables USB and Bluetooth® connections.
•
Blocks all outgoing calls and allows only emergency calls.
•
Connects incoming calls to voicemail, if available.
If you delete your Google™ account permanently via your Google™ Account Settings page at
https://myaccount.google.com, it becomes impossible to recover your device from lockdown
mode or deactivate the Protection by my Xperia service. If, for some reason, you delete your
Google™ account in this way, you only have a limited amount of time in which to restore it.
Actions that Trigger Lockdown Mode
Lockdown mode is triggered in the following situations:
•
During a factory reset procedure.
•
When PC Companion or Bridge for Mac is used to wipe user data.
•
When the Google™ account that was used to activate Protection by my Xperia on your
device gets removed from your device (but not permanently deleted).
•
When someone removes or tampers with security features on your device, for example,
when someone tries to input the credentials for the Google™ account you've used to
activate Protection by my Xperia on your device but fails more than three times in a row.
If you don't want lockdown mode to get triggered by any of the above actions or situations,
you can deactivate the Protection by my Xperia service.
To Recover the Device from Lockdown Mode
1
On the lockdown screen, tap Authenticate.
2
To complete the recovery procedure, sign in using the Google™ account that was
used to activate the Protection by my Xperia service.
Make sure you have a working Internet connection, preferably over Wi-Fi®, to limit data traffic
charges when recovering your device from lockdown mode.
This is an Internet version of this publication. © Print only for private use.
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