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GAS FLOW
SYMPTOM
• Barbecue does not reach desired temperature or heats unevenly.
• One or more of the burners fail to ignite.
• Flame is low when burner is on high position.
• Flames do not run the whole length of the burner.
• Burner flame pattern is erratic.
CAUSE
Some countries have regulators with a "flow limiting
device" that has been activated. This safety feature
built into the regulator restricts the gas flow in the
event of a gas leak. You can inadvertently activate this
safety feature without having a gas leak. This typically
occurs when you turn on the gas at the LPG cylinder
and one or more of the control knobs are not in the
off position. It may also occur if you turn on the LPG
cylinder too quickly.
The LPG cylinder is low or empty.
Fuel hose is bent or kinked.
Burner ports are dirty.
SYMPTOM
• Gas is smelled in conjunction with burner flames that appear yellow and lazy.
CAUSE
Spider screens on the burners are obstructed.
SYMPTOM
• The smell of gas and/or a light hissing sound.
CAUSE
The internal rubber seal in the LPG cylinder valve
could be damaged.
GREASY BARBECUE (Peeling Paint & Flare-Ups)
SYMPTOM
• Inside of lid appears to have the appearance of peeling paint.
CAUSE
The flakes you see are accumulated cooking vapours
that have turned into carbon.
SYMPTOM
• Experiencing flare-ups when barbecuing or preheating.
CAUSE
There is leftover food from the previous meal.
The inside of the barbecue needs to be cleaned
thoroughly.
WARNING: Do not attempt to make any repair to gas carrying, gas burning, ignition components or
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structural components without contacting Weber-Stephen Products LLC, Customer Service Department.
WARNING: Failure to use genuine Weber-Stephen parts for any repair or replacement will void all
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warranty protection.
CAUTION: The burner tube openings must be positioned properly over the valve orifices.
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SOLUTION
Reset the "flow limiting device" by closing the LPG
cylinder valve and turning all the burner control
knobs to the off
position. Wait five minutes to
allow accumulated gas to dissipate, then ignite the
barbecue again following the instructions in the
"Operation" section.
Refill LPG cylinder.
Straighten fuel hose.
Clean burner ports. Refer to "Cleaning the Burner Ports."
SOLUTION
Clean spider screens. Refer to "Cleaning the Spider
Screens" in the Product Care section. Also refer to
the illustrations and information in this section about
proper flame pattern and spider screens.
SOLUTION
Inspect the rubber seal for damage. If damaged,
return LPG cylinder to local retailer.
SOLUTION
This happens over time after repeated use of your
barbecue. This is not a defect. Clean the lid. Refer to
the "Product Care" section.
SOLUTION
Always preheat the barbecue on the highest setting for
10 to 15 minutes.
Follow the steps in the "Cleaning and Maintenance"
section to clean the barbecue inside from the top
down.
Proper Burner Flame Pattern
The burners in your grill were factory set for the
correct air and gas mixture. When the burners
are performing correctly, you will see a specific
flame pattern. The tips may occasionally flicker
yellow (A), with a descending light blue (B) to
dark blue flame (C).
A
B
C
Spider Screens
The combustion air openings of the burners (D)
are fitted with stainless steel screens to
prevent spiders and other insects from spinning
webs and building nests inside the burners.
Additionally, dust and debris can accumulate
on the outside of the spider/insect screen and
obstruct the oxygen flow to the burners.
D
CALL
CUSTOMER
SERVICE
If you are still experiencing any
problems, contact the Customer Service
Representative in your area using
the contact information on
weber.com.
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