Appendix A: Frequently Asked Questions - Planet Networking & Communication IKVM-210 M Series User Manual

Appendix A: Frequently Asked Questions

Q1. [KVM-210-08/KVM-210-16] What should we do if the keyboard/mouse has no
response?
Step 1. Reinstall the keyboard/mouse by unplugging the keyboard/mouse from the control end and then
plugging it back.
Step 2. Reboot the PC.
Step 3. In the Auto Scan mode, press [Esc] to exit.
Step 4. If this issue continues, please hold the reset button for about 5 seconds to load
default.
Step 5. Try another keyboard/mouse
If you are using a special mouse, we recommend you to install the mouse driver
provided by the original manufacturer to maximize its functionality.
Q2. [KVM-210-08/KVM-210-16] What should we do if the OSD does not display
normally?
Please check the settings below to solve this issue:
1) Check whether the power adapter is the right one or not. The input power is 9V DC,1A.
2) If the setting for the resolution exceeds 2048 x 1536, 350MHz, then set the resolution within the
specified range.
3) If the KVM switch is a standalone, then power off the PC. Unplug the special cable of the KVM
switch and then power on the KVM switch. Connect the special cable of the KVM switch and
power on the PC.
4) If the KVM switch is connected in series, then power off the PC. Unplug the special cable of the
KVM switch. Power on the master KVM switch and then start the slave KVM switch. Connect the
special cable to the KVM switch and power on the PC.
Q3: [KVM-210-08/KVM-210-16] What should we do if there is a video problem?
Please check the settings below to solve this issue:
5) Check whether or not the setting of the resolution is too high. The maximum video resolution is up
to 2048 x 1536, 350MHz.
6) The quality of cable is not good enough. Please use high-quality Smart View cables.
Q4. [KVM-210-08/KVM-210-16] There are foggy images on the external monitor. Why?
The distance between the external console and the KVM-210-08/KVM-210-16 is too long. The
maximum VGA cable distance should not exceed 20m and, in some cases, may need to be shorter.
8-/16-port Combo LCD KVM Switch
42
- -
IKVM/KVM-210 M Series