Scanning Problems; You Cannot Scan Using The Thumbnail Preview; You Have Trouble Adjusting The Scan Area In The Thumbnail Preview; You Cannot Scan Multiple Images At One Time - Epson GT-20000N Pro User Manual

Scanning Problems

You Cannot Scan Using the Thumbnail Preview

❏ If you are using Office Mode, the thumbnail preview is not available. Change the scan
mode to Home Mode or Professional Mode. See "Changing the Scan Mode" on page
22 for instructions.
❏ If you are scanning images with a very dark or bright background, use normal preview
and create marquees on the areas you want to scan. See "Previewing and Adjusting
the Scan Area" on page 34 for instructions.
❏ If the optional ADF is installed, the thumbnail preview is not available. Use normal
preview and create marquees on the areas you want to scan. See "Previewing and
Adjusting the Scan Area" on page 34 for instructions.
❏ If you are scanning a large size document, use normal preview and create marquees
on the areas you want to scan. See "Previewing and Adjusting the Scan Area" on page
34 for instructions.
❏ Make sure the Document Type setting is correct. See "Scanning in Home Mode" on
page 25 or "Scanning in Professional Mode" on page 27 for instructions.
❏ Click Configuration, select the Preview tab, and adjust the thumbnail cropping area
using the Thumbnail Cropping Area slider in the Preview menu. See Epson Scan
Help for details.

You Have Trouble Adjusting the Scan Area in the Thumbnail Preview

❏ Create a marquee or adjust the existing marquee to select the area you want to scan.
See "Previewing and Adjusting the Scan Area" on page 34 for instructions.
❏ Click Configuration, select the Preview tab, and adjust the thumbnail cropping area
using the Thumbnail Cropping Area slider in the Preview menu. See Epson Scan
Help for details.
❏ Use the normal preview and create marquees on the areas you want to scan. See
"Previewing and Adjusting the Scan Area" on page 34 for instructions.

You Cannot Scan Multiple Images at One Time

❏ Position photos at least 20 mm (0.8 inch) apart from each other on the document table.
GT-20000 User's Guide
121
Troubleshooting