Support Information - PROTRON PLTV-32C User Manual

OMPLTV32C.book Page 25 Thursday, June 2, 2005 9:07 AM
Symptom
After-image
remains on
screen after
display is
turned off
Distorted
image
"Out of
Range"
message on
screen
Red, green,
blue, or white
dots on screen
Remote
control not
functioning
Note: Further troubleshooting information can be found on the Protron website at
www.protronusa.com.

Support Information

Do not return this product to your retailer until you have performed the steps laid out in
the Easy Setup Instructions and contacted the customer service center. Merchandise may not
be returned to Protron without a return form authorization.
Before contacting Protron customer service, please record the following information, which may
be found on the back of your display:
• Model Number
• Serial Number
• Date of Manufacture
The Protron customer service center may be contacted 24 hours a day, 7 days a week at the
following number:
1-888-257-8899
Possible Cause Resolution
Inherent LCD This is characteristic of an LCD. The after-image will
characteristics disappear after a few minutes.
Display format set Check that the correct Format is selected in the TV
incorrectly Parameters or PC Parameters menu in the OSD.
VGA or DVI input Adjust the resolution and refresh rate on the PC to
signal is not in a match a supported mode, listed under "Specifications"
supported mode on page 26.
Inherent LCD This is characteristic of an LCD and will not cause a
characteristics malfunction.
Batteries inserted Make sure the batteries are inserted and oriented
improperly properly.
Batteries low on Replace the batteries.
energy
A button is stuck Jog any stuck buttons on the remote to unstick them.
Obstacle between Remove the obstacle.
remote and display
The remote is too Move closer to the display.
far from the display
25
Troubleshooting