Support Information - PROTRON PLTV-3250 User Manual

OMPLTV3250-1.book Page 26 Monday, July 17, 2006 8:15 PM
Troubleshooting
Symptom Possible Cause
After-image Inherent LCD
remains on characteristics
screen after
display is
turned off
Distorted Display format set
image incorrectly
"Invalid VGA input signal is
Mode" not in a supported
message on mode
screen
Red, green, Inherent LCD
blue, or white characteristics
dots on screen
Remote Batteries inserted
control not improperly
functioning
Batteries low on
energy
A button is stuck
Obstacle between
remote and display
The remote is too
far from the display
If none of the resolutions above resolves the problem, turn the display off and then on again
using the power switch on the bottom of the display, then check to see if the problem has
resolved.
Note: Further troubleshooting information can be found on the Protron website at
www.protronusa.com.

Support Information

Do not return this product to your retailer until you have performed the steps laid out in
the Easy Setup Instructions and contacted the Customer Service Center. Merchandise may
not be returned to Protron without a return form authorization.
Before contacting Protron Customer Service, please record the following information, which may
be found on the back of your display:
• Model Number
• Serial Number
• Date of Manufacture
The Protron Customer Service Center may be contacted 24 hours a day, 7 days a week at the
following number:
1-888-257-8899
Resolution
This is characteristic of an LCD. The after-image will
disappear after a few minutes.
Check that the correct Aspect Ratio is selected in the
Image menu in the OSD (see "Image" on page 17).
Adjust the resolution and refresh rate on the PC to
match a supported mode, listed under "Specifications"
on page 27.
This is characteristic of an LCD and will not cause a
malfunction.
Make sure the batteries are inserted and oriented
properly.
Replace the batteries.
Jog any stuck buttons on the remote to unstick them.
Remove the obstacle.
Move closer to the display.
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