Page 1 Inspiron 15-3576 Service Manual Computer Model: Inspiron 15-3576 Regulatory Model: P63F Regulatory Type: P63F002...
Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
Page 3: Table Of Contents
Contents Before working inside your computer......11 ..................11 Before you begin ..................11 Safety instructions ................12 Recommended tools ....................13 Screw list After working inside your computer......15 Removing the battery........... 16 ....................16 Procedure Replacing the battery........... 18 ....................18 Procedure Removing the optical drive...........
Page 4 Replacing the keyboard..........26 ....................26 Procedure ..................26 Post-requisites Removing the base cover..........27 ....................27 Prerequisites ....................27 Procedure Replacing the base cover..........32 ....................32 Procedure ..................34 Post-requisites Removing the optical-drive interposer......35 ................... 35 Prerequisites ....................35 Procedure Replacing the optical-drive interposer......37 ....................37 Procedure ..................37...
Page 5 Replacing the memory modules........44 ....................44 Procedure ..................45 Post-requisites Removing the wireless card......... 46 ................... 46 Prerequisites ....................46 Procedure Replacing the wireless card..........48 ....................48 Procedure ..................49 Post-requisites Removing the power-button board....... 51 .................... 51 Prerequisites ....................51 Procedure Replacing the power-button board.......54 ....................
Page 6 Replacing the I/O board..........60 ....................60 Procedure ..................60 Post-requisites Removing the coin-cell battery........61 .................... 61 Prerequisites ....................61 Procedure Replacing the coin-cell battery........63 ....................63 Procedure ..................63 Post-requisites Removing the heat sink..........64 ................... 64 Prerequisites ....................64 Procedure Replacing the heat sink..........66 ....................
Page 7 Replacing the status-light lens........72 ..................72 Post-requisites ....................72 Procedure Removing the system board......... 73 ....................73 Prerequisites ....................74 Procedure Replacing the system board......... 78 ....................78 Procedure ..................79 Post-requisites Removing the touchpad..........80 ................... 80 Prerequisites ....................80 Procedure Replacing the touchpad..........83 ....................
Page 8 Replacing the display assembly........91 ....................91 Procedure ..................91 Post-requisites Removing the display bezel.......... 92 ....................92 Prerequisites ....................93 Procedure Replacing the display bezel.......... 94 ....................94 Procedure ..................94 Post-requisites Removing the display panel..........95 ................... 95 Prerequisites ....................95 Procedure Replacing the display panel..........98 ..................
Page 9 Replacing the display hinges........104 ..................104 Post-requisites ....................104 Procedure Removing the display back-cover and antenna assembly..............105 ..................105 Prerequisites ....................105 Procedure Replacing the display back-cover and antenna assembly..............107 ....................107 Procedure ..................107 Post-requisites Removing the palm rest..........108 ..................108 Prerequisites ....................108 Procedure Replacing the palm rest..........110...
Page 10 Flashing BIOS (USB key) ....131 Enhanced Pre-Boot System Assessment (ePSA) diagnostics ............131 Running the ePSA diagnostics .................... 132 Diagnostics ................. 133 Flea power release .................. 134 Wi-Fi power cycle Getting help and contacting Dell.........135 ................135 Self-help resources ..................136 Contacting Dell...
Page 11: Before Working Inside Your Computer
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
Page 12: Recommended Tools
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...
Page 13: Screw List
Screw list The following table provides the list of screws that are used for securing different components to the palm-rest assembly. Table 1. Screw list Component Secured to Screw type Quantity Screw image Optical-drive Base cover M2x5 assembly Optical-drive Optical drive M2x3 bracket Base cover...
Page 14 Component Secured to Screw type Quantity Screw image I/O board Palm-rest M2x3 assembly System board M2x5 System board Palm-rest M2x3 assembly Touch-pad Touch pad M2x3 bracket Power-adapter Palm-rest M2x3 port assembly Display panel Display back- M2x3 cover and antenna assembly Display hinges Display back- M2.5xM2.5 big...
Page 15: After Working Inside Your Computer
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.
Page 16: Removing The Battery
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the battery-release latch to the unlocked position. You hear a click sound when the battery is unlocked.
Page 17 Turn the computer over, open the display, and press the power button for five seconds to ground the system board.
Page 18: Replacing The Battery
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over. Place the battery in the battery bay and snap the battery into place.
Page 19: Removing The Optical Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure Remove the screw (M2x5) that secures the optical-drive assembly to the base cover.
Page 20 Pull the optical-drive assembly out of the optical-drive bay. Remove the screw (M2x3) that secures the optical-drive bracket to the optical drive. NOTE: Note the orientation of the optical-drive bracket so that you can replace it correctly.
Page 21 Remove the optical-drive bracket from the optical drive. Carefully pull the optical-drive bezel and remove it from the optical drive.
Page 22: Replacing The Optical Drive
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the tabs on the optical-drive bezel with the slots on the optical drive and snap it into place.
Page 23: Removing The Keyboard
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure Turn the computer over and open the display as far as possible.
Page 24 Carefully turn the keyboard over and place it on the palm-rest assembly. Open the latch and disconnect the keyboard cable from the system board.
Page 25 Lift the keyboard off the palm-rest assembly.
Page 26: Replacing The Keyboard
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the keyboard cable into the system-board connector and close the latch to secure the cable.
Page 27: Removing The Base Cover
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 28 Open the latch, and disconnect the optical-drive cable from the connector on the system board. Close the display and the turn the computer over. Remove the eight screws (M2.5x8) that secure the base cover to the palm-rest assembly. Remove the three screws (M2x2) that secure the base cover to the palm-rest assembly.
Page 29 Remove the two screws (M2x5) that secure the base cover to the palm-rest assembly.
Page 30 Using a plastic scribe, pry the base cover off the palm-rest assembly. Turn the base cover over.
Page 31 Remove the optical-drive interposer.
Page 32: Replacing The Base Cover
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Replace the optical-drive interposer. Turn the base cover over.
Page 33 Place the base cover on the palm-rest assembly and route the optical-drive cable through the slot on the palm-rest assembly. Slide the tabs on the base cover into the slots on the palm-rest assembly and snap the base cover into place. Slide the optical-drive cable into its connector on the system board and close the latch to secure the cable.
Page 34: Post-Requisites
Replace the two screws (M2x5) that secure the base cover to the palm-rest assembly. 10 Replace the eight screws (M2.5x8) that secure the base cover to the palm-rest assembly. Post-requisites Replace the keyboard. Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
Page 35: Removing The Optical-Drive Interposer
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 37: Replacing The Optical-Drive Interposer
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the tabs on the base cover and snap it into place. Post-requisites Follow the procedure from step 2 to step 9 in “Replacing the base...
Page 38: Removing The Hard Drive
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
Page 39 Lift the hard-drive assembly off the palm-rest assembly. Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
Page 40 Lift the hard drive off the hard-drive bracket.
Page 41: Replacing The Hard Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.
Page 42: Removing The Memory Modules
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 43 Slide and remove the memory module from the memory-module slot.
Page 44: Replacing The Memory Modules
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot and slide it firmly into the slot at an angle.
Page 45: Post-Requisites
Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Post-requisites Follow the procedure from step 2 to step 8 in “Replacing the base cover”. Replace the keyboard.
Page 46: Removing The Wireless Card
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 47 Slide and remove the wireless card from the wireless-card slot.
Page 48: Replacing The Wireless Card
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
Page 49: Post-Requisites
Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer: Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna cable color Auxiliary (black triangle) Black Main (white triangle) White...
Page 50 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. Replace the battery.
Page 51: Removing The Power-Button Board
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 52 Open the hinge to an angle of 90 degrees. Open the latch and disconnect the power-button board cable from the system board. Remove the screw (M2x2) that secures the power-button board to the palm- rest assembly. Peel the tape that secures the power-button board to the palm-rest assembly. Slide and remove the power-button board from the tab on the palm-rest assembly.
Page 53 Note the power-button board cable routing and peel it off the palm-rest assembly.
Page 54: Replacing The Power-Button Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the power-button board under the tab on the palm-rest assembly and align the screw hole on the power-button board with the screw hole on the palm-rest assembly.
Page 55: Removing The Speakers
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 56 Note the speaker-cable routing and lift the speakers, along with the speaker cable, off the palm-rest assembly. NOTE: Note the position of the rubber grommets before lifting the speaker.
Page 57: Replacing The Speakers
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The rubber grommets may get pushed out while replacing the speaker. Ensure that the rubber grommets are in their position after placing the speaker on the system board.
Page 58: Removing The I/O Board
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 59 Lift the I/O board off the palm-rest assembly.
Page 60: Replacing The I/O Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the I/O board on the palm-rest assembly and snap the I/O board into place.
Page 61: Removing The Coin-Cell Battery
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
Page 63: Replacing The Coin-Cell Battery
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket. Post-requisites Follow the procedure from step 2 to step 8 in “Replacing the base...
Page 64: Removing The Heat Sink
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
Page 65 Lift the heat sink off the system board. Integrated: Eight screws Discrete: Four screws...
Page 66: Replacing The Heat Sink
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.
Page 67: Removing The Fan
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 68 Lift the fan off the palm-rest assembly.
Page 69: Replacing The Fan
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the fan on the palm-rest assembly. Align the screw holes on the fan with the screw holes on the palm-rest assembly.
Page 70: Removing The Status-Light Lens
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 72: Replacing The Status-Light Lens
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
Page 73: Removing The System Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
Page 74: Procedure
Procedure Remove the screw (2.5x8) that secure the display hinge to the palm-rest assembly. NOTE: These instructions are applicable only for laptops with a non- touch screen display. Open the hinge to an angle of 90 degrees. Peel the tape that secures the display cable to the system board. Open the latch and disconnect the display cable from the system board.
Page 75 Open the latch and disconnect the touch-pad cable from the system board. 10 Remove the two screws (M2x3) that secures the system board to the palm-rest assembly. Gently release the ports on the system board from the slots on the palm-rest assembly.
Page 76 Carefully turn the system board over. Peel the tape that secures the power-adapter port cable to the system board and disconnect the power-adapter port from the system board.
Page 77 Lift the system board off the palm-rest assembly.
Page 78: Replacing The System Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
Page 79: Post-Requisites
Align the screw holes on the display hinges with the screw holes on the palm- rest assembly. NOTE: These instructions are applicable only for laptops with a non- touch screen display. 15 Replace the screw (2.5x8) that secure the display hinges to the palm-rest assembly.
Page 80: Removing The Touchpad
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 81 Lift the touch-pad bracket off the palm-rest assembly.
Page 82 Lift the touch pad off the palm-rest assembly.
Page 83: Replacing The Touchpad
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the touch pad on the palm-rest assembly. Align the screw holes on the touch-pad bracket with the screw holes on the palm-rest assembly.
Page 84: Removing The Power-Adapter Port
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 85 Lift the power-adapter port off the palm-rest assembly.
Page 86: Replacing The Power-Adapter Port
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the power-adapter port into the slot on the palm-rest assembly. Replace the screw (M2x3) that secures the power-adapter port to the palm-rest assembly.
Page 87: Removing The Display Assembly
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 88 Open the display hinges to an angle of 90 degrees. Peel the tape that secures the display cable to the palm-rest assembly. Open the latch and disconnect the display cable. Note the display cable routing and remove the display cable from the routing guides on the palm-rest assembly.
Page 89 Note the antenna cable routing and remove the cable from its routing guides on the palm-rest assembly.
Page 90 Open the palm-rest assembly at an angle and slide it off the display assembly.
Page 91: Replacing The Display Assembly
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display assembly on a clean, flat surface. Place the palm-rest assembly on the display assembly.
Page 92: Removing The Display Bezel
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non-touch screen display.
Page 93: Procedure
Procedure Using your fingertips, carefully pry up the inner edges of the display bezel. Remove the display bezel off the display back-cover and antenna assembly.
Page 94: Replacing The Display Bezel
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place.
Page 95: Removing The Display Panel
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non-touch screen display.
Page 96 Lift the display panel and turn it over. Peel the tape that secures the display cable to the display panel. Open the latch and disconnect the display cable from the display panel.
Page 97 Lift the display panel off the display back-cover and antenna assembly.
Page 98: Replacing The Display Panel
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites Replace the display bezel. Replace the display assembly.
Page 99: Removing The Camera
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
Page 100 Lift the camera off the display back-cover and antenna assembly.
Page 101: Replacing The Camera
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment post, adhere the camera on the display back-cover and antenna assembly.
Page 102: Removing The Display Hinges
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
Page 103 Carefully lift the display hinges off the display back-cover and antenna assembly.
Page 104: Replacing The Display Hinges
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites Replace the display panel. Replace the display bezel.
Page 105: Assembly
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in Removing the optical drive Remove the keyboard.
Page 107: Assembly
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a clean, flat surface. Post-requisites Replace the camera.
Page 108: Removing The Palm Rest
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Follow the procedure from step 1 to step 3 in “Removing the optical...
Page 110: Replacing The Palm Rest
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites Replace the display assembly. Replace the power-adapter port.
Page 111: Downloading Drivers
Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
Page 112: Downloading The Usb 3.0 Driver
Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
Page 113: Downloading The Chipset Driver
Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself.
Page 114 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Scroll down the page and expand Network.
Page 115: System Setup
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...
Page 116: Bios Overview
Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area.
Page 117: System Setup Options
During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
Page 118 General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
Page 119 General-System Information Wi-Fi Device Displays the wireless device information of the computer. Bluetooth Device Displays the bluetooth device information of the computer. Battery Information Displays whether bluetooth is installed in the computer. Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options.
Page 120 System Configuration Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. Audio Enable or disable the integrated audio controller. Miscellaneous Devices Enable or disable various onboard devices. Enable Camera Enable or disable the camera. Enable Secure Digital (SD) Enable or disable the SD card.
Page 121 Security UEFI Capsule Firmware Enable or disable BIOS updates through UEFI Updates capsule update packages. PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system. Computrace(R) Enable or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software.
Page 122 Intel Software Guard Extensions Default: Enabled. Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states. Default: Enabled.
Page 123 Intel Software Guard Extensions Adapter Warnings Enable adapter warnings. Default: Enabled. Fn Lock Options Enable or disable the Fn lock mode. Fastboot Enable to set the speed of the boot process. Default: Thorough. Extend BIOS POST Time Set the BIOS POST time. Full Screen Logo Enable or disable Full Screen Logo.
Page 124: System Setup Options
SupportAssist System Resolution Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for the Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool when certain system errors.
Page 125 Main Product Name Displays the model number of your computer. Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer. CPU Type Displays the processor type. CPU Speed Displays the processor speed. CPU ID Displays the processor identification code.
Page 126 Advanced NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. Default: Enabled USB Wake Support Allows you to enable USB devices to wake the computer from standby or to disable the USB wake support feature.
Page 127 Always Perform Intefrity Check SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
Page 128 Table 16. System setup options—Security menu Security Unlock Setup Status Displays if the setup status is unlocked. Admin Password Status Displays if the administrator password is clear or set. Default: Not set System password Status Displays if the system password is clear or set.
Page 129 Security UEFI Firmware Capsule Updates Enable or disable BIOS updates through UEFI capsule update packages. Default: Enabled. Table 17. System setup options—Boot menu Boot Boot List Option Displays the available boot options. Default: Legacy. File Browser Add Boot Option Allows to add the boot options. File Browser Del Boot Option Allows to delete the boot options Secure Boot...
Page 130: Troubleshooting
Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.
Page 131: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics
3.0. Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.
Page 132: Diagnostics
Select the device from the left pane and click Run Tests. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Diagnostics Power and battery-status light/hard-drive activity light: Indicates the battery- charge status or the hard-drive activity.
Page 133: Flea Power Release
Light Pattern Problem description No memory or RAM detected Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed.
Page 134: Wi-Fi Power Cycle
Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Page 135: Getting Help And Contacting Dell
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 20. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Tips Contact Support In Windows search, type Help and Support, and press Enter.
Page 136: Contacting Dell
Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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