Page 1 User Guide...
Page 2 © 2023 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Make it yours Learn the basics About your home screen...
Page 4 Change wallpaper Use widgets, shortcuts, or folders Arrange apps and control icon's look Allow or prevent home screen rotation Remove Google feed Remake your home screen with launchers Lock screen Use a screen saver Use apps Open, close, switch apps...
Page 5 Use timer or stopwatch Set date and time Photos app Share photos and videos Upload photos and videos Contacts, calls, voicemail Contacts Add contacts Edit or delete contacts Star your favorite contacts Sort contacts Share contacts Phone calls...
Page 6 Make contactless payments Share or receive with NFC Share files and links with nearby Android phones Transfer files between phone and computer (USB) Cast screen or media to TV Print from your phone About wireless sharing Display Adjust screen brightness...
Page 7 Upload music to cloud Upload photos and videos Scan documents and make copies Location Use location services Accessibility Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Apps Set or change default apps Adjust special app access Passwords & accounts Add or remove accounts Change name &...
Page 8 Customize the keyboard Use multiple languages Gestures Change System navigation Customize Power button gesture Turn flashlight on and off Twist phone to open camera Back up phone Users and guests Share your phone Add, modify, remove users...
Page 9 Camera issues Messaging issues Gmail issues Play Store issues Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Tray for SIM and SD card Headset jack Earpiece Front camera (Learn more in Camera help.) Proximity sensor Volume up/down button Power button fingerprint sensor...
Page 11: Insert And Remove Sim And Sd Cards
Set up phone Depth camera (moto g13) or ultra-wide/depth camera (moto g23) Main camera Macro camera Flash Microphone USB-C port to charge phone, transfer files, and share data connection with tethered devices. Speaker Care for your phone To clean the screen: •...
Page 12 Set up phone A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices. After you insert the card, be sure to update settings within media apps (like camera, music, and podcast apps), so they use the card to store content you create or download.
Page 13: Copy Data From Old Phone
Set up phone Push the tray back into the phone. If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch it to manage dual SIMs. If you see troubleshoot the issue. Note: If you need to activate a SIM, contact your carrier.
Page 14 Set up phone Download the Google Drive app on your iPhone. On your iPhone, open Drive and then: Sign in with your Google account. If you don’t have one, you can create it now. Touch > Settings > Backup & reset and start the backup. Wait for the backup to complete.
Page 15: Manage Dual Sims
Set up phone • Call history You’ll see these when you sign in to your Google account on your new phone. What won't copy: • Downloads, like PDF files • Apps that aren’t from Play Store • Accounts other than Google accounts •...
Page 16: Set Up Voicemail
Set up phone Touch SMS, then select a SIM or choose Ask every time. Change SIM names and color When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. To tell them apart more easily, change the default names (SIM1/SIM2) to more meaningful names. You can also change SIM icon color to make them easy to differentiate.
Page 17: Set Up Email
Set up phone Set up email Set up personal email You can add multiple email accounts of the following types: • Gmail • Personal email from other providers (IMAP/POP) If you added a Google account on your phone: • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.
Page 18: Make It Yours
Set up phone Follow the onscreen instructions to enter your email address, password, and other information from your company's IT department. Switch account views In the Gmail app, touch your profile icon , then select an account. To open each inbox with one touch from your home screen, add task shortcuts: Touch &...
Page 19: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...
Page 20: About Your Lock Screen
Learn the basics • Touch & hold an item you want to move, then drag it to the new location. • Group icons into folders. • Choose where to find your list of all apps: in the app tray or directly on the home screen. Change how you get around: You can replace the navigation bar with the navigation icons.
Page 21: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 22: If You Had An Iphone
Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 23: About Your Google Account
Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: Your old phone showed all apps on your home screen. With your new phone, you can shortcuts to your most important apps on your home screen for easy access.
Page 24: Status Bar Icons
Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
Page 25 Learn the basics : New to Android? Wi‑Fi network within range. Connected to Wi‑Fi network. No SIM card. Location services are in use. Airplane mode on. CONNECTIVITY Bluetooth connected. Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected.
Page 26 Learn the basics : New to Android? Email and calendar sync in progress. Upload complete. Download complete. Google backup in progress. Google backup complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low.
Page 27: Phone Terms You Should Know
Learn the basics : New to Android? Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Privacy indicator. An app is using your microphone or camera. Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status.
Page 28 Learn the basics : New to Android? cellular network or mobile network A network of radio-transmitting towers. You make calls on your phone using radio waves sent between the phone and the network towers. You also send data and access the Internet on this network. Carriers use different technologies to handle these radio transmissions (GSM, CDMA, Edge, 3G, 4G, LTE, HSPA, iDEN).
Page 29 Learn the basics : New to Android? widget An element you can add to your home screen that gives you quick access to information or frequent tasks. For example, widgets can provide weather updates, upcoming calendar events. Many are preinstalled on your phone.
Page 30: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 31: Move Between Apps And Screens
Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 32: Use Quick Settings
Learn the basics : Get around on your phone Go home Swipe up from the bottom of any screen. Open Google Assistant Swipe diagonally from either lower corner of the screen. Tip: For even more gestures, turn on One-handed mode . Use 3-button navigation Use these icons to move between screens and apps if you chose 3-button...
Page 33 Learn the basics : Get around on your phone • Touch & hold an icon to adjust related settings. Icon Setting Internet: Wi-Fi Internet: Mobile data Bluetooth Do Not Disturb Auto-rotate Flashlight Dolby Atmos (You can add this to quick settings.) Alarm Battery Saver...
Page 34: Turn Screen Off And On
Learn the basics : Get around on your phone Mic access Data Saver (Appears after you turn on Data Saver the first time.) Bedtime mode (Appears after you turn on Bedtime mode the first time.) Wi-Fi hotspot (Appears after you turn on hotspot the first time.) Extra dim (Appears after you turn on Extra dim the first time.) You can also slide...
Page 35: Turn Off Phone
Learn the basics : Get around on your phone • Your screen automatically turns on when you have an incoming call. To turn the screen off: • Press the Power button. When you set down your phone, it's good habit to do this. You prevent accidental touches, save a bit of battery, and keep it secure with the screen lock.
Page 36: Capture Your Screen
Learn the basics : Capture your screen Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Settings > System > Gestures > Three finger screenshot on.) •...
Page 37 Learn the basics : Capture your screen If needed, adjust sound and screen touch options. • To mute all sound, turn • To use sound, turn Record audio on , then touch Record audio and select the microphone (your narration only), device audio (device sound with no mic for narration), or both. •...
Page 38: Discover Useful Tools
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 39: Get Directions To A Location
Learn the basics : Discover useful tools Battery Saver If it's on, you need to get your assistant's attention by touch instead of voice, or turn off Battery Saver. If it's off, then follow the remaining steps. Open the Google app. Touch your profile icon >...
Page 40: Use Clock And Weather Widget
Learn the basics : Discover useful tools Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Touch Widgets.
Page 41 Learn the basics : Discover useful tools Set or delete alarms Touch the time. Adjust alarms: • To add a new alarm, touch and set the time and ringtone. • To use an existing alarm, switch it on . Touch to view or edit its ringtone.
Page 42: Manage Time Spent On Your Phone
Learn the basics : Discover useful tools Then: • To switch between forecasts for multiple locations you added, swipe right and left. • To see more details on the weather provider’s website, touch an item on the forecast. • To change the frequency of forecast updates, touch >...
Page 43 Learn the basics : Discover useful tools Limit daily screen time For individual apps, you can set a timer that limits the amount you use the app daily. Tip: To manage your child's screen time, use parental controls. To set an app timer: Go to Settings >...
Page 44 Learn the basics : Discover useful tools Do one of the following: • Open quick settings, then touch & hold • Go to Settings > Digital Wellbeing & parental controls > Focus mode. Next to Schedule, touch Tip: To mute sounds, stop vibration, and block notifications for all calls and notifications, use Do Not Disturb.
Page 45: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 46: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 47: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 48: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Do one of the following: •...
Page 49 Personalize your phone : Home screen Add app shortcuts Swipe up from the bottom of the home screen to open your tray. Touch & hold the app you want. Drag the app to an empty spot on your home screen. Or, drag it to the edge of the screen and drop it onto a new home screen.
Page 50 Personalize your phone : Home screen • New conversation • Start screen saver Clock • Start stopwatch • Create new timer • Create new alarm • Bluetooth Settings • Battery • Data usage • Wi-Fi Add web page shortcuts Open the Chrome app.
Page 51 Personalize your phone : Home screen Drag it onto the folder. To remove apps from the folder: Open the home screen folder. Drag the app's icon onto the home screen, or drag it up and drop it on Remove. App tray folders To create a folder in your app tray: Open the app tray.
Page 52: Arrange Apps And Control Icon's Look
Personalize your phone : Home screen Arrange apps and control icon's look Choose where to find apps: app tray or home screen The app tray holds all of your installed apps. Swipe up from the bottom of the home screen to open the tray.
Page 53: Allow Or Prevent Home Screen Rotation
Personalize your phone : Home screen Touch & hold a blank space on your home screen. Touch Home settings. Touch Notification dots. Turn Notification dot on app icon on or off Allow or prevent home screen rotation quick settings, when you turn Auto-rotate on, apps rotate when you turn your phone.
Page 54 Personalize your phone : Home screen To start using it, open the app or follow the onscreen instructions after downloading it. Switch between launchers Go to Settings > Apps. Touch Default apps > Home app. Select the launcher you want to use. To switch back to the standard home screen, select Moto App Launcher.
Page 55: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 56: Use Apps
Use apps Open, close, switch apps Open and close apps To open an app, touch its icon on the home screen, or swipe up from the bottom of your home screen open the tray, then touch the app. To leave an app, just swipe up from the bottom of the screen. You'll go back to your home screen. You don't need to close apps.
Page 57: View Notifications
Use apps Exit split screen view Drag the divider all the way up or down. Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, go to the home screen or app you want to use.
Page 58 Use apps • You see them when you swipe the status bar down on any screen. If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Conversation notifications are bundled together at the top of your other notifications so you can easily return to them any time.
Page 59: About Preloaded Apps
Use apps Customize your notifications Do Not Disturb to silence all notifications when you don’t want interruptions. Touch & hold a notification to customize that app's notifications. Then you can: • Stop all notifications from that app. • Change the app's notifications to be Silent instead of Default.
Page 60 Use apps Clock Set alarms. Use a timer or stopwatch. Contacts Organize and connect with your contacts. Assign ringtones to people. Docs Create, edit, and collaborate with others on documents. Dolby Atmos Optimize and adjust audio for your phone’s speaker and any connected listening device.
Page 61 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them.
Page 62 Use apps Messages Send and receive text messages. News See headlines, weather, and information on your favorite topics and locations. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.
Page 63 Use apps Slides Create, edit, collaborate with others, and play presentations. Voice Access If you have difficulty manipulating a touch screen, use voice commands to open apps, type, and more. YouTube Find, view, and upload videos to the web. YT Music Stream your favorite albums, singles, and live performances, and get recommendations for new music.
Page 64: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app. Browse by category or search. Touch an item to see a description, read reviews, and download it.
Page 65 Use apps : Get, delete, manage apps Touch your profile icon > Settings. Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.
Page 66: Manage Or Delete Apps
Use apps : Get, delete, manage apps Manage or delete apps Organize apps To organize apps into groups on your home screen, folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
Page 67 Use apps : Get, delete, manage apps Exit safe mode Press & hold the Power and Volume up buttons simultaneously, then touch Restart Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.
Page 68: Protect Against Harmful Apps
Use apps : Get, delete, manage apps Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) •...
Page 69 Use apps : Get, delete, manage apps To learn more, read Google's help. If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, troubleshoot the issue.
Page 70: Search And Browse
Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
Page 71 Use apps : Search and browse On the home screen, touch on the search widget. Or, open the Camera app and touch Frame the item you want to learn about and touch Touch the item you want to learn about. For text, touch it to select it, and use to select more.
Page 72: Search Your Phone
Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
Page 73 Use apps : Search and browse On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen. • To search for text on that page, touch > Find in page. •...
Page 74: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 75 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
Page 76 Use apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.
Page 77: Manage, Delete Messages
Use apps : Text messaging Touch You can now paste it elsewhere, like in an email you're composing. Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Star messages you want to find later. Pin up to 3 conversations to keep these groups of messages at the top when you open the app.
Page 78 Use apps : Text messaging • To see archived messages, touch > Archived. Control notifications for text messages If you use the Messages app: Open Messages app. Touch your profile icon > Messages settings. If you have dual SIMs, touch General. Touch Notifications and: •...
Page 79: Change Default Messaging App
Use apps : Text messaging Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
Page 80 Use apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.
Page 81: Email
Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 82: View Email Attachments
Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 83: Preview Inboxes From Home Screen
Use apps : Email Touch Browse > Downloads. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
Page 84 Use apps : Email Touch > Notifications. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 85: Calendar App
Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 86: Create And Manage Events
Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 87: Control Notifications For Calendar Events
Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.
Page 88: Clock App
Use apps : Clock app Set alarms Set alarm by touch Open quick settings by swiping down twice, then swipe right and touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. •...
Page 89: Set Date And Time
Use apps : Clock app Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch the current name and change it (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
Page 90 Use apps : Clock app To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format on • To use the time format of your current location, turn Use locale default on •...
Page 91: Photos App
Use apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 92 Use apps : Photos app Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...
Page 93: Contacts, Calls, Voicemail Contacts
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 94: Edit Or Delete Contacts
Contacts, calls, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • assign a custom ringtone, touch >...
Page 95: Star Your Favorite Contacts
Contacts, calls, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.
Page 96: Share Contacts
Contacts, calls, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
Page 97 Contacts, calls, voicemail : Contacts Go to Downloads. Touch & hold the file. Touch Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer.
Page 98: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 99: Make Calls
Contacts, calls, voicemail : Phone calls • Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your carrier’s prompts to change this setting. Fix an issue If your phone isn't ringing for incoming calls, look for in your status bar.
Page 100: During A Call
Contacts, calls, voicemail : Phone calls Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .
Page 101 Contacts, calls, voicemail : Phone calls • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad. Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button.
Page 102: Make Video Calls
Contacts, calls, voicemail : Phone calls Or, swipe down from the top of any other screen to view the call notification and touch Hang up. Make video calls Make video call with Meet app Meet lets you video call anyone in your contact list who also uses Meet. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store.
Page 103 Contacts, calls, voicemail : Phone calls From the Phone app: Touch Touch & hold a call from the number to block. Touch Block/report spam. If you don’t want to report the number as spam to Google, remove the checkmark. Touch Block. From the Messages app: Touch &...
Page 104: Turn Call Waiting On And Off
Contacts, calls, voicemail : Phone calls Touch the blocked conversation. Touch Unblock. Identify and block spam callers automatically For numbers that aren't in your contacts, Google can provide information about the number and warnings about potential spam callers. Touch Touch > Settings > Caller ID & spam. Turn See caller and spam ID on To prevent ringing and notifications from suspected spam calls, turn Filter spam calls on You won't receive notifications for these calls, but you'll see them in your...
Page 105: View And Delete Call History
Contacts, calls, voicemail : Phone calls To turn call waiting off, go to Additional settings, then turn Call waiting off View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming)
Page 106: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Do one of the following: • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save. Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch...
Page 107: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 108: Send All Calls From Contact To Voicemail
Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 109: Music
Music Listen to radio Listen to FM stations Your phone uses wired headphones (any brand) to automatically tune to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.
Page 110 Music Tip: If you're having reception issues, try moving your phone as far from the headphones as possible to increase the size of the antenna. Or, try moving a short distance, towards a window if you are inside or away from buildings if you are outside. Manage your favorites Add a station to your favorites On the...
Page 111: Listen To Music
Music Touch Delete. Set sleep timer for radio Touch > Sleep Timer. Move the slider to select when to stop playing. If you need to silence the radio before the time does, touch > Cancel sleep timer. Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane...
Page 112: Connect A Midi Device
Music Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions. When you receive the Bluetooth notification on your phone, swipe down and touch it, then touch Accept.
Page 113: Settings Network And Internet
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Internet. Turn Wi-Fi on Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.
Page 114: Connect With Wi-Fi Direct
Settings : Network and internet If you don't want to automatically connect to a saved Wi-Fi network, you can forget that network. Open quick settings and touch Internet. If the network appears in your list of nearby networks, touch its name, then touch Forget. To review all of your saved networks, touch Saved networks.
Page 115: Use Airplane Mode
Settings : Network and internet Touch Wi-Fi Direct. You'll see a list of Wi-Fi Direct devices that are within range and compatible. Touch the device’s name to connect. Use Airplane mode Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with airplane communications.
Page 116: Share Your Internet Connection
Settings : Network and internet Restrict background data About background data Even when you’re not actively using them, most apps use data in the background to sync information and deliver notifications. To conserve data when you’re running low, you can use Data Saver to turn off background data for all apps. Or, to restrict background data used by an app indefinitely, you can turn off background data specifically for that app.
Page 117 Settings : Network and internet Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and do any: • To make it easier to identify your hotspot when connecting to it, change the name for your hotspot. •...
Page 118 Settings : Network and internet assigning a password for your hotspot, you ensure that people can't connect to your hotspot without your knowledge or permission. To disconnect all devices and prevent them from reconnecting: Turn the hotspot off. Change the password. Turn the hotspot back on to continue using it.
Page 119: Add A Private Dns Service
Settings : Network and internet To stop the connection, touch the notification and turn off Bluetooth tethering. Add a Private DNS service Private DNS protects you when you browse the internet and use apps on your phone. It: • Encrypts your data over a secure channel •...
Page 120: Connected Devices
Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 121: Make Contactless Payments
Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings > Connected devices. Touch by the device's name.
Page 122: Share Or Receive With Nfc
Settings : Connected devices Set up contactless payment Make sure you have: • Set up a payment app on your phone. Install one from Play Store if needed. • Turned on NFC. Go to Settings > Connected devices > Connection preferences. Touch NFC and make sure it's on.
Page 123: Share Files And Links With Nearby Android Phones
Settings : Connected devices Share content between devices Share content from your phone to another device by touching the devices together (usually back to back). You can share content using the Files app. To learn how, read Google's help. Read NFC tags on posters and signs Receive web links, e-coupons, brochures, maps, and more from an NFC tag.
Page 124 Settings : Connected devices Tip: You can change your phone’s name to something less identifiable before sharing or receiving. Go to Settings > Connected devices > Connection preferences > Nearby Share > Device name and edit the name. Share content with someone Open the content to share.
Page 125: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Turn airplane mode on and then off. Turn your phone off and then on again. Wait until no one else is sharing content with the other phone. Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction).
Page 126: Cast Screen Or Media To Tv
Settings : Connected devices Ensure the phone is properly connected to the computer using the steps above. If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone. On your computer, download the Android File Transfer application from www.android.com/filetransfer and follow the onscreen instructions.
Page 127 Settings : Connected devices Cast an app You can cast an app if you: • Have a smart TV that supports mobile apps for viewing or playing media from your phone. See your TV user guide for instructions to connect your phone. •...
Page 128: Print From Your Phone
Settings : Connected devices Link the app on your phone to the app on the TV: On your phone, open the app, open its settings, and look for options to watch on TV. (For example, YouTube > > Settings > Watch on TV > Link with TV code.) Follow the app’s onscreen instructions to complete setup.
Page 129: About Wireless Sharing
Settings : Connected devices Print Open the item to print, such as: • A photo in Photos • An email • A document in Drive • A web page in Chrome. Touch or > Print. (If you're using Chrome, > Share > Print.) Select printer options if needed.
Page 130 Settings : Connected devices Learn more. Message Good for: (MMS) • Sharing one photo or a low-resolution video • Sharing with a friend or group • Sharing immediately, as an event is happening Things to consider: • You and your recipients must have cellular data plans to receive multimedia text messages.
Page 131 Settings : Connected devices Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers • Sharing one photo at a time, or many photos, albums, or videos • Controlling how long you share something (You can easily delete it or turn off sharing.) Things to consider: •...
Page 132: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 133: Choose Color Mode
Settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. To adjust filter intensity, open quick settings, touch &...
Page 134: Change Screen Timeout
Settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life. Stop automatic rotation Prevent screen from rotating Open quick settings and turn...
Page 135: Set Lock Screen Preferences
Settings : Display Do any of the following: • To adjust only the size of text on the screen, drag Font size to the size you want. • To adjust the size of icons along with their labels, drag Display size to the size you want. •...
Page 136 Settings : Display Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen. To exit Lockdown, unlock your phone with your PIN, pattern, or password.
Page 137: Sound & Vibration
Settings : Sound & vibration Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Page 138: Set Ringtones
Settings : Sound & vibration Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...
Page 139: Enhance Sound
Settings : Sound & vibration Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.
Page 140: Silence Calls & Notifications
Settings : Sound & vibration To customize a selected sound profile, next to the profile name touch , then: • Choose an equalizer preset to enhance treble, bass, or vocals. • To get a surround sound experience, turn Surround virtualizer on. •...
Page 141 Settings : Sound & vibration Choose interruptions by People Go to Settings > Sound & vibration > Do Not Disturb. Or, in quick settings, touch & hold Touch People. Choose what and who to allow. • Calls: Allow calls from starred contacts, other contacts, all callers, or none. You can also allow calls if the same person calls twice in 15 minutes;...
Page 142: Stop Phone From Speaking
Settings : Sound & vibration Do any of the following: • To use the schedule later, uncheck it to turn it off. • To delete a schedule, touch > • To delete multiple schedules, touch > Delete schedules. Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify.
Page 143: Silence "Hello Moto" During Power Up
Settings : Sound & vibration Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments.
Page 144 Settings : Sound & vibration To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger, turn Charging sounds and vibration on If you don't want any of these sounds, just turn them off...
Page 145: Notifications
Settings : Notifications Turn notifications on/off Turn app's notifications off When you receive unwanted notifications from an app, touch & hold the notification, then touch Turn off notifications. To review all apps and adjust whether they can send notifications: Swipe down to view your notifications. At the bottom of the list, touch Manage.
Page 146 Settings : Notifications To change which notifications show on your lock screen (show all, hide notifications from apps you silenced, or hide all), touch Lock screen. To hide sensitive content from specific apps: Set lock screen notifications for all apps to Show conversations, default, and silent. Touch &...
Page 147: Control Notification Sound
Settings : Notifications Control notification sound Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch . Adjust the Notification volume slider. Change notification sound To change the sound for all app notifications: Go to Settings >...
Page 148: Control Which Apps Read Your Notifications
Settings : Notifications Touch & hold a notification. Touch Silent. Option 2: In Settings Go to Settings > Notifications > App settings, and select the app. Touch the type of notification to change. Touch Silent. Hide status bar icons for silent notifications Go to Settings >...
Page 149: View Notification History
Settings : Notifications Check which apps can read your notifications Go to Settings > Notifications > Device & app notifications. Under Allowed, review the list of apps. Prevent an app from reading your notifications Go to Settings > Notifications > Device & app notifications. Under Allowed, touch the app name.
Page 150: Battery
Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
Page 151: Use Battery Saver Mode
Settings : Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > Battery usage. Swipe up to view the list of apps and features using power since the last full charge.
Page 152: Show Battery Percentage In Status Bar
Settings : Battery Touch Battery Saver > Set a schedule > Based on percentage. Move the slider to adjust the percentage when Battery Saver switches on. Tip: Battery Saver turns off while your phone is charging. It turns back on when you unplug the phone. Let it turn off when your phone is charged To turn off automatically when your battery reaches 90%: Open quick settings, then touch &...
Page 153: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 154: Manage Sd Card
Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
Page 155: Find Downloaded Files
Settings : Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space your phone.
Page 156: Recover Recently Deleted Files
Settings : Storage Do any of the following: • To open or play a file, touch it. You can only edit some types of files. • To sort files by name, date modified, or size, > Sort by. • To share a file, touch & hold it, then touch •...
Page 157: Upload Photos And Videos
Settings : Storage Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. You can change back up settings any time. Adjust back up settings Open Photos app. Touch your profile icon >...
Page 158 Settings : Storage Touch > Align your phone over the document to scan and touch Touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to rotate the image. • Touch to reset the scanner (deletes current unsaved scan). •...
Page 159: Location
Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 160 Settings : Location Fix an issue Issue: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.
Page 161: Accessibility
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color and motion. Touch Color correction and turn Use color correction on To replace all screen colors with gray tones, choose Grayscale. Or, correct colors based on your vision: How you see colors Option to choose It’s difficult to tell violet from blue.
Page 162 Settings : Accessibility Or, if you set up accessibility shortcuts, touch or press & hold both Volume buttons at the same time. Bold all text To change all text on the screen to bold for easier reading: Go to Settings > Accessibility > Color and motion. Turn Bold text on Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two...
Page 163 Settings : Accessibility Use TalkBack to read screens Hear descriptions of everything you touch. Enable TalkBack Go to Settings > Accessibility. Touch TalkBack and turn Use TalkBack on Touch Settings and set the options you want. When TalkBack is on •...
Page 164: Hearing Assistance
Settings : Accessibility Hearing assistance Caption all speech Your phone can automatically caption videos, podcasts, audio messages, and recordings. Turn captions on/off Press a Volume button, then turn it on or off . (If you don't see this icon, change caption settings to add it.) Or, go to Settings >...
Page 165: Dexterity Assistance
Settings : Accessibility Set up TTY device Not all carriers support this feature. For text-based communication, you can use text messaging and email. If you prefer to connect to a TTY device: Touch Touch > Settings > Accessibility > TTY mode. Select a mode: •...
Page 166: Use Accessibility Shortcuts
Settings : Accessibility Use external switch or keyboard If you’re unable to use a touchscreen, Switch Access lets you control the phone using external switches or keyboard keys to select items, scroll, enter text, and more. To use Switch Access, you must have one of the following: •...
Page 167 Settings : Accessibility Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. If you're using 3-button navigation:...
Page 168: Apps
Settings : Apps Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 169: Passwords & Accounts
Settings : Passwords & accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 170: Change Name & Info In Your Google Account
Settings : Passwords & accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > More security settings > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...
Page 171: Control What Info Google Collects
Settings : Passwords & accounts To see if your other apps can auto-sync: Go to Settings > Passwords & accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to Settings >...
Page 172 Settings : Passwords & accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity.
Page 173: Security
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 174: Protect Against Harmful Apps
Settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 175: Lock And Unlock Phone
Settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings >...
Page 176: Adjust Lock Options
Settings : Security : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a VPN or a work (corporate) email account to your phone.
Page 177: Unlock With Trusted Devices
Settings : Security : Lock and unlock phone Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.
Page 178: Unlock With Your Face
Settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
Page 179: Unlock At Trusted Places
Settings : Security : Lock and unlock phone Fix an issue If you're having trouble getting the phone to recognize your face: Go to Settings > Security > Face & Fingerprint Unlock. Unlock your phone, then touch Redo face scan. Be sure you are in a well lit environment.
Page 180: Keep Phone Unlocked While It's On You
Settings : Security : Lock and unlock phone Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.
Page 181 Settings : Security : Lock and unlock phone Enter your pattern, PIN, or password to verify your identity. Touch Fingerprint > Add fingerprint. Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings >...
Page 182: Pin An App Screen
Settings : Security : Lock and unlock phone Fix an issue Issue: Sometimes the sensor can’t read my fingerprints. Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with the sensor. The sensor may have trouble reading fingerprints if your finger is: •...
Page 183: Lock Sim Card
Settings : Security Make sure you've turned on pinning and have recently opened the app you want to pin. Drag up from the bottom of the screen, hold, then release. In the recent app list, touch the app’s icon at the top of the preview to see Be sure to touch the app’s icon instead of the preview, which opens the app.
Page 184 Settings : Security Go to Settings > Security > More security settings. Touch SIM card lock. If Lock SIM card is off, turn it on Touch Change SIM PIN. Enter the previous PIN and touch OK. Enter a new PIN and touch OK. Re-enter the new PIN and touch OK.
Page 185: Privacy
Settings : Privacy Adjust app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings >...
Page 186: Hide Your Password Or Pattern
Settings : Privacy Hide your password or pattern You can hide your password or pattern to prevent others from viewing it when you unlock your screen. For passwords: Go to Settings > Privacy. Turn Show passwords off For patterns (if you're using a pattern screen lock): Go to Settings >...
Page 187: Safety & Emergency
Settings : Safety & emergency Prepare for emergencies Set up emergency SOS In an emergency, you can press the Power button quickly five times or more to start a blaring sound and automatically call emergency responders. To set it up: Go to Settings >...
Page 188 Settings : Safety & emergency Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to Settings > Display > Lock screen. Touch Add text on lock screen. Type the text to display and touch Save.
Page 189: System
Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.
Page 190: Use Multiple Languages
Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing. Turn Enable glide typing off Limit or turn off suggestions On the keyboard, touch...
Page 191 Settings : System : Languages & input Go to Settings > System > Languages & input. Touch the app's name and select the language to use. Not all apps support changing languages. Add language to keyboard If you want a keyboard for a language that isn't a display language: On the keyboard, touch Touch Languages.
Page 192: Gestures
Settings : System : Gestures Change System navigation You can select which navigation option to use for moving between apps and screens. Go to Settings > System > Gestures. Touch System navigation. Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen.
Page 193: Twist Phone To Open Camera
Settings : System : Gestures If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Go to Settings > System > Gestures. Touch Fast flashlight and turn it on or off. Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture.
Page 194 Settings : System • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: Go to Settings > System. Touch Backup.
Page 195: Users And Guests
Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 196: Add, Modify, Remove Users
Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 197: Add Or Delete Guest
Settings : System : Users and guests If you're the owner: Go to Settings > System > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.
Page 198: About Phone
Settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 199: Fix Issues
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 200: Phone Won't Turn On
Fix issues : Hardware issues • Always use the charger that came with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...
Page 201: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...
Page 202: Sd Card Issues
Fix issues : Hardware issues Tones, hues are different or missing • If certain colors appear diminished or their hues are different, go to Settings > Accessibility > Color and motion > Color correction and turn Use color correction off Background turned dark/light Go to Settings >...
Page 203 Fix issues : Hardware issues Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.
Page 204: Call And Sim Issues
Fix issues : Call and SIM issues Issues making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 205: Issues During Calls
Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press & hold the Power + Volume up buttons simultaneously, then touch Power off. Then turn it on to establish a new connection with the network.
Page 206 Fix issues : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
Page 207 Fix issues : Call and SIM issues Turn off Voice Match. Open the Google app. Touch your profile icon > Settings > Voice > Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.
Page 208: Battery Issues
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 209 Fix issues : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press &...
Page 210: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 211 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 212: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 213: Can't Transfer Files Or Connect To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues • Cellular data is on. • Data Saver is turned off. If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
Page 214 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your phone, connect your phone to a different computer. To test the USB port on your computer, connect a different device to your computer.
Page 215: Account And Sign-In Issues
Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 216 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 217: App Issues
Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
Page 218: Camera Issues
Fix issues : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch your profile icon > My apps & games. Touch the app and swipe down to see a link to the website. Camera issues Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.
Page 219: Messaging Issues
Fix issues : App issues Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without...
Page 220 Fix issues : App issues Check your signal strength. Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
Page 221: Gmail Issues
Fix issues : App issues Turn your phone off and then on again. Clear the cache for the keyboard app. Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app. If you can open the app, touch or >...
Page 222: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 223: Reset Phone
Fix issues : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. If you're using dual SIMs, select the SIM to reset for mobile data settings.
Page 224: Get More Help
Fix issues : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
Page 225 Fix issues : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

Motorola moto g13 User Manual

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