HP Probook 450 G9 Maintenance And Service Manual
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HP Probook 450 G9 Maintenance And Service Manual

HP Probook 450 G9 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP Probook 450 G9

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under bound by the terms of the HP End User License Not all features are available in all editions license. Intel, Celeron, Core, Iris, Pentium, Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Touchpad components ............................12 Lights ..................................12 Button, speakers, and fingerprint reader........................14 Special keys ................................15 Bottom .....................................17 Rear ....................................17 Labels....................................18 HP Tamper Lock ................................19 3  Illustrated parts catalog ..............................20 Computer major components............................20 Display assembly subcomponents..........................23 Cable Kit ...................................24 Miscellaneous parts.................................25 4  Removal and replacement procedures preliminary requirements..................31 Tools required ..................................31...
  • Page 6 Enabling HP Easy Clean (select products only) .......................35 Removing dirt and debris from your computer.......................35 Cleaning your computer with a disinfectant ......................36 Caring for wood veneer (select products only) .......................37 Packaging and transporting guidelines ..........................37 Accessing support information ............................37 5  Removal and replacement procedures for Customer Self-Repair parts................40 Component replacement procedures..........................40...
  • Page 7 Backing up information and creating recovery media ....................76 Using Windows tools for backing up ........................76 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......76 Restoring and recovering your system ...........................76 Creating a system restore ............................77 Restoring and recovery methods ..........................77...
  • Page 8 Requirements for all countries............................94 Requirements for specific countries and regions ......................94 13  Recycling ....................................96 Index ......................................97 viii...

  • Page 9: 1  Product Description

    Product components and their descriptions Category Description Product Name HP ProBook 450 15.6 inch G9 Notebook PC Processors Intel® processors Intel Core® i7 1260P (1.6 GHz base frequency, 18 MB cache, 12 cores, 28 W) Intel Core i7 1255U (1.7 GHz base frequency, 12 MB cache, 10 cores, 15 W) Intel Core i5 1240P (1.6 GHz base frequency, 12 MB cache, 12 cores, 28 W)
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Memory Two customer-accessible (by IT or self-maintainers only) memory module slots supporting up to 32 GB of DDR4-3200 dual-channel support Supports the following configurations: 32 GB (16 × 2) ● 16 GB (8 ×...
  • Page 11 Supports gigabit data rate Compatible with Miracast® devices Two WLAN antennas Supports HP Connection Optimizer (with data analytics) Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching) Wireless Wide Area Network (WWAN) (select products only) Intel XMM™ 7560 R + LTE-Advanced Pro WWAN (Cat 16)
  • Page 12 Product components and their descriptions (continued) Category Description Power requirements Battery 3 cell, 51 Whr, HP Long Life 3 cell, 42 Whr, HP Long Life HP fast charge technology Long life Smart AC adapters 65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) 65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) (LA MERCO)
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Operating system Windows® 10 Enterprise 64 Windows 10 Enterprise 64 LTSC 2109 Windows 10 Government Edition 2022L China Only Windows 11 Enterprise 64 Windows 11 Home 64 Windows 11 Home 64 Advanced Windows 11 Home 64 Advanced Single Language Windows 11 Home 64 Chinese Market CPPP Windows 11 Home 64 High-End Chinese Market CPPP...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Serviceability End user replaceable parts AC adapter Chapter 1  Product description...

  • Page 15: 2  Components

    Environmental Notices. To access this guide: ■ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. USB SuperSpeed 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge charges small devices (such as a smartphone), even when the computer is off.

  • Page 17: Left

    Table 2-1 Right-side components and their descriptions (continued) Component Description Battery light When AC power is connected: White: The battery charge is greater than 90%. ● Amber: The battery charge is from 0 to 90%. ● Off: The battery is not charging. ●...

  • Page 18: Display

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 19: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ■ Documentation.

  • Page 20: Touchpad Components

    Touchpad components Use the illustration and table to identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures.
  • Page 21 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off.

  • Page 22: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon (select products only) in the taskbar, type Sign-in options in the search box, and then follow the on-screen instructions.

  • Page 23: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Power button When the computer is off, press the button briefly to turn on ● the computer. When the computer is on, press the button briefly to initiate ●...
  • Page 24 Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 25: Bottom

    Bottom Use the illustration and table to identify the bottom component. Table 2-8 Bottom component and description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 26: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Chapter 2  Components...

  • Page 27: Hp Tamper Lock

    HP Tamper Lock HP Tamper Lock offers an extra level of business protection by notifying you when you computer has been tampered with or the bottom cover has been removed.

  • Page 28: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in 42 W models M21718-001 For use in 51 W models N00095-001 I/O board N01502-001 NOTE: The I/O board cables are available in the Cable Kit as spare part number N01915-001. The RJ-45 (network) jack door is available as spare part number M21994-001.

  • Page 31: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Fingerprint reader (not illustrated) N00879-001 NOTE: The fingerprint reader cable is available in the Cable Kit as spare part number N01915-001. The fingerprint reader bracket is available in the Bracket Kit as spare part number N01916-001. The fingerprint reader insert (for use on models without a fingerprint reader) is available in the Plastics Kit as spare part number N00113-001.

  • Page 32: Cable Kit

    Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models without a camera M21991-001 N14641-001 For use in models with an HD camera M21992-001 N07351-001 For use in models with an HD + IR camera M21993-001 N14640-001 Camera module...

  • Page 33: Miscellaneous Parts

    Table 3-3 Cable Kit content descriptions and part number (continued) Component Spare part number I/O board cable (USB 3.0) Touchpad cable Fingerprint reader board cable Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-4 Miscellaneous part descriptions and part numbers Component Spare part number AC adapters...
  • Page 34 Spare part number USB-C-to-USB-A hub 916838-001 WLAN protective tape N02047-001 Screw Kit (for use with HP TB Dock 120W G2) L15820-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Screw Kit (for use in product component removal and replacement)
  • Page 35 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Italy L32031-001 Power cord (C7, conventional, 1.0 m [3.3 ft]) Japan L19375-001 Power adapter, duckhead Japan L33157-001 Power cord (C5, conventional, 1.0 m [3.3 ft], HF) Denmark M79264-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) M79266-001...
  • Page 36 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 People's Republic of China L19368-002 South Africa L19369-002 South Korea L19366-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 The United Kingdom L19373-002...
  • Page 37 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Italy 109197-012 Japan 653326-005 North America 121565-023 People's Republic of China 286496-024 South Africa 187487-012 South Korea 231216-015 Switzerland 150304-015 Taiwan 393312-008 Thailand 285052-013 United Kingdom 100613-021 Duckhead power cord (C5) South Korea L50816-001...
  • Page 38 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Argentina L43182-001 Australia L43182-002 Brazil L43182-003 Denmark L43182-004 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L43182-005 India L43182-007 Israel L43182-006 Italy L43182-008 North America L43182-010 People's Republic of China L43182-011...

  • Page 39: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 40: Electrostatic Discharge Information

    Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 41: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 42: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 43: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 44: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 45: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 46 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 47 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 48: 5  Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 49: Using A Sim Card (Select Products Only)

    Remove the bottom cover: Loosen the three captive Phillips screws (1) and remove the two Phillips M2.0 × 4.0 screws (2) that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer (2).

  • Page 50: Determining The Correct Sim Card Size For Your Computer

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 51 Remove the bottom cover (see Bottom cover on page 40). Disconnect the battery cable from the system board (see Battery on page 50). If you are replacing a memory module, remove the existing memory module: Lift the protective shielding to access the memory modules. Spread the two retention clips outward (1) until the memory module tilts up at a 45°...

  • Page 52: Wlan Module

    Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN M53366-001 Realtek 8852BE Wi-Fi 6 Bluetooth 5.2 WLAN M91238-001...
  • Page 53 Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 54: Wwan Module

    WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7560 R + LTE-Advanced Pro WWAN (Cat 16) M52040-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 55: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration.
  • Page 56 Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number Primary solid-state drives (M.2 2280) 1 TB, PCIe, TLC, 2280 M16560-001 512 GB, PCIe, value, 2280 L89745-001 256 GB, PCIe, value, 2280 L85354-001 Secondary solid-state drives (M.2 2230) 256 GB, PCIe, value, 2230 M11042-001 128 GB, PCIe, value, 2230...
  • Page 57 The secondary solid-state drive is installed in the same connector as the WWAN module. You can use one or the other, but not both. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer. Pull the drive away from the socket to remove it (2). Secondary M.2 2230 solid-state drive To install the solid-state drive, reverse the removal procedures.

  • Page 58: 6  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 53 screws when you service the parts described in this chapter.

  • Page 59: Rtc Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 60: I/O Board

    Table 6-2 RTC battery description and part number Description Spare part number RTC battery M34737-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 40). Remove the bottom cover (see Bottom cover on page 40).

  • Page 61: Touchpad

    Before removing the I/O board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 40). Remove the bottom cover (see Bottom cover on page 40). Disconnect the battery cable from the system board (see Battery on page 50).

  • Page 62: Fan

    Remove the touchpad: Disconnect the system board cable from the ZIF connector on the touchpad (1). Remove the four Phillips M2.0× 2.0 screws (2) that secure the touchpad to the computer. Remove the two Phillips M1.6 × 2.0 screws (3) that secure the touchpad to the computer. Remove the touchpad from the computer (4).

  • Page 63: Fingerprint Reader Board

    Disconnect the fan cable from the system board (3). Remove the fan from the computer (4). Reverse this procedure to install the fan assembly. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-6 Fingerprint reader board description and part number Description Spare part number...

  • Page 64: Heat Sink

    Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-7 Heat sink descriptions and part numbers Description Spare part number Heat sink for use in models with discrete graphics N03344-001 Heat sink for use in models with UMA graphics...

  • Page 65: System Board

    Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 66 Table 6-8 System board descriptions and part numbers Description Spare part number System board (includes integrated processor) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system The system board repair support kit is available as spare part number N08219-888. The kit includes various protective tapes and power LED sponge.
  • Page 67 Disconnect the following cables from the system board: NOTE: You should never disconnect the RTC battery cable from the system board. Antenna cables from the WLAN module (select products only) (1) ● Power connector cable (2) ● Speaker cable (3) ●...

  • Page 68: Speakers

    Lift the side of the system board upward (5), and then pull the system board away from the connectors on the side of the computer to remove it (6). Reverse this procedure to install the system board. Speakers To remove the speakers, use this procedure and illustration. Table 6-9 Speakers description and part number Description...

  • Page 69: Power Connector Cable

    Lift the speakers straight up to remove them (2). Reverse this procedure to install the speakers. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 6-10 Power connector cable description and part number Description Spare part number Power connector cable M21725-001...

  • Page 70: Display Assembly

    Remove the power connector cable from the computer (5). Reverse this procedure to install the power connector cable. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level.
  • Page 71 (Select models only) Disconnect the antenna cables from the WWAN module (4), and then remove the cables from the clips (5). Remove the four Phillips M2.5 × 4.0 screws (1) that secure the display assembly to the computer. Rotate the display to open the hinges (2). Separate the display assembly from the computer (3).
  • Page 72 The display bezel is available as the following spare part numbers: M21991-001, N14641-001: Models without a camera M21992-001, N07351-001: Models with an HD camera M21993-001, N14640-001: Models with an HD + IR camera If you need to remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 73 Lift the tape from the connector on the display panel (1), and then disconnect the cable from the panel (2). When replacing the display panel, follow these steps: IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of the panel.
  • Page 74 Starting near the bottom of the inside of the display back cover (2), install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover (3). Peel the protective layer from the top of the adhesive strips (4). Align the top left of the panel with the top left of the display rear cover (5), and then place the panel onto the cover (6).
  • Page 75 Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. Position the computer upright on a table. Leave the computer upright on the table for 10 minutes to be sure that the panel sits correctly in the display.
  • Page 76 If you need to remove the hinges from the display enclosure: Remove the trim pieces (1). Remove the two Phillips M2.5 × 2.5 screws (2) from each hinge. Remove the Phillips M2.5 × 4.0 screw (3) from each hinge. Remove the hinges from the display (4). The hinges and associated parts are available in the Hinge Kit as spare part number N12501-001.
  • Page 77 If you need to remove the WLAN antennas and cables, remove the cables from the plastic clips at the bottom-right and the clips on the inside of the display rear cover (1), and then peel the antennas off the cover (2). The WLAN antennas and cables are available as spare part number N03219-001. Display assembly...

  • Page 78: Top Cover With Keyboard

    If you need to remove the WWAN antennas and cables, remove the cables (1) from the inside of the display rear cover (2), and then peel the antennas off the cover (3). The WWAN antennas and cables are available as spare part number N03221-001. Display rear covers are available as the following spare part numbers: N01919-001: Models with a 250 nit panel N01918-001: Models with a 400 nit panel...
  • Page 79 Table 6-12 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Chile -161 Israel -BB1 Spain -071 Czech Republic/Slovakia -FL1 Italy...

  • Page 80: 7  Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 81: Updating The Bios

    Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 82: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon (select products only) from the taskbar, type support, and then select the HP Support Assistant app. – or –...

  • Page 83: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 84: 8  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type ■...

  • Page 85: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 86: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 87: 9  Using Hp Pc Hardware Diagnostics

    ● Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support.

  • Page 88: Accessing Hp Pc Hardware Diagnostics Windows From Hp Support Assistant

    Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button, and then select All apps (select products only).

  • Page 89: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 90: Starting Hp Pc Hardware Diagnostics Uefi

    Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID ■ code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.

  • Page 91: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 92 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 93: 10  Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric U.S.

  • Page 94: Solid-State Drive Specifications

    Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1366 × 768 1920 × 1080 Surface treatment Antiglare Brightness 250 nits (45% CG panels) 400 nits (sRGB, 72% CG panels) Viewing angle UWVA Backlight Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.

  • Page 95: 11  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 96 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 97: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical managed solely by the Controller.
  • Page 98 A utility must be Computer Setup (BIOS) or used for writing a custom utility. data to this memory and is available on the HP website; go http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or 7...

  • Page 99: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 100 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 101: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled.

  • Page 102: 12  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 103 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 104: 13  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 105: Index

    23, 24 spare part number 22, 40 display cable spare part number 23, 24 buttons illustrated 23, 24 HP PC Hardware Diagnostics UEFI power 15, 16 spare part number 23, 24 downloading 82 display components 10 failure ID code 81...
  • Page 106 2 wireless certification 18 USB SuperSpeed 5 Gbps port with wireless 3 WLAN 18 HP Sleep and Charge 8 product name 1 left control zone, identifying 12 USB SuperSpeed Plus 9 product name and number, left side components 9...
  • Page 107 18 restoring factory settings 72 SIM card, correct size 42 SIM card, inserting 41, 42 USB SuperSpeed 5 Gbps port with HP SIM slot, identifying 7 Sleep and Charge, identifying 8 slots USB SuperSpeed 5 Gbps port,...

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