Canon Colortrac imagePROGRAF MFP Z36 Service Support Manual
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Canon Colortrac imagePROGRAF MFP Z36 Service Support Manual

Canon Colortrac imagePROGRAF MFP Z36 Service Support Manual

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Summary of Contents for Canon Colortrac imagePROGRAF MFP Z36

  • Page 1 Canon MFP Z36 Scanner Service Support Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center website: https://www.partners.usa.canon.com Canon U.S.A. Canon Partner Portal website: Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE SUPPORT GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF TZ-30000 MFP Z36, imagePROGRAF TM-305 MFP Z36, imagePROGRAF TM-300 MFP Z36, imagePROGRAF TX-4100 MFP Z36, and imagePROGRAF TX-3100 MFP Z36.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 4: Table Of Contents

    Transfer and Reinstallation ......................19 Colortrac Z36 Scanner Installation ..................... 19 Limited Warranty Support ........................ 20 Canon imagePROGRAF Large Format Printer Limited Warranty ..........20 Canon imagePROGRAF Printhead Limited Warranty ..............20 Colortrac Z36 Scanner ........................ 20 Colortrac Z36 All-In-One Controller .................... 20 VI.
  • Page 5 Canon imagePROGRAF MFP Z36 Service Support Guide VIII. Appendix ............................25 Specifications ..........................25 List of Tables ..........................27 imagePROGRAF MFP Z36 Service Support Guide June 2021 Page v...

  • Page 6: Introduction

    TM-300 printers. This document has been created to assist servicing dealers to realize that potential. Training and support for the Canon imagePROGRAF MFP Z36, systems in this guide are available from Canon U.S.A., Inc. (hereinafter referred to as (“Canon USA”))

  • Page 7: Configuration

    MFP Z36 Service Support Guide Configuration Note: All configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the Canon Partner Portal (https://www.partners.usa.canon.com) for the most up-to-date Item Numbers.
  • Page 8 Canon imagePROGRAF MFP Z36 Service Support Guide Table 1 – Configuration Continued Item Item Number imagePROGRAF TX-3100 MFP Z36 with Stacker and Roll Unit Shown imagePROGRAF TX-3100 MFP Z36 with Stacker 5515C003AA imagePROGRAF TX-3100 MFP Z36 with Basket 5515C004AA imagePROGRAF TM-305 MFP Z36 Shown...
  • Page 9 Canon imagePROGRAF MFP Z36 Service Support Guide Table 2 – eCarePAK Options eCarePAK (Extended Warranty Options) Item Item Number TZ-30000 MFP 2 Year + 9 Month extended service eCarePAK (includes installation) 1708BB38AA (Dealer) TZ-30000 MFP 2 Year + 9 Month extended service eCarePAK (without installation)

  • Page 10: Box Contents

    Canon imagePROGRAF MFP Z36 Service Support Guide Box Contents Note: Box contents shown are for reference purposes only and are subject to change without notice. Table 3 – imagePROGRAF TZ-30000 MFP Z36 Box Contents • imagePROGRAF TZ-30000 imagePROGRAF TZ-30000 Printer Top Output Stacker Basket, 2”/3”...
  • Page 11 Canon imagePROGRAF MFP Z36 Service Support Guide Table 4 - imagePROGRAF TX-4100 MFP Z36 Box Contents • imagePROGRAF TX-4100 imagePROGRAF TX-4100 Printer TX Stacker or Basket Stand 2”/3” Core Media Spool (Adaptors Included) US AC Power Cable Tools and Screws...
  • Page 12 Canon imagePROGRAF MFP Z36 Service Support Guide Table 5 - imagePROGRAF TX-3100 MFP Z36 Box Contents • imagePROGRAF TX-3100 imagePROGRAF TX-3100 Printer TX Stacker or Basket Stand 2”/3” Core Media Spool (Adaptors Included) US AC Power Cable Tools and Screws...
  • Page 13 Canon imagePROGRAF MFP Z36 Service Support Guide Table 6 - imagePROGRAF TM-305 MFP Z36 Box Contents • imagePROGRAF TM-305 Printer imagePROGRAF TM-305 Printer Stand / Basket 2”/3” Core Media Spool (Adaptors Included) US AC Power Cable Tools and Screws Print Head PF-06...
  • Page 14 Canon imagePROGRAF MFP Z36 Service Support Guide Table 7 - imagePROGRAF TM-300 MFP Z36 Box Contents • imagePROGRAF TM-300 Printer imagePROGRAF TM-300 Printer Stand / Basket 2”/3” Core Media Spool (Adaptors Included) US AC Power Cable Tools and Screws Print Head PF-06...

  • Page 15: Features

    Canon imagePROGRAF MFP Z36 Service Support Guide Features imagePROGRAF Printer Refer to the Supported imagePROGRAF printer Service Guide for features and options. Z36 Scanner Features The Z36 Scanner is a 36-inch scanner for the imagePROGRAF TZ-30000 printer. 1. Printer Mounting The Z36 Scanner stand is mounted directly to the imagePROGRAF TZ-30000 printer.

  • Page 16: Dealer Sales/Service Authorization And Educational Training

    New technicians must complete the Large Format Printer Core Technologies course or equivalent prior to completing the imagePROGRAF MFP Z36 Online Training Course. It is highly recommended technicians have previous experience with the Canon imagePROGRAF MFP T36. Table 9 - imagePROGRAF Z36 Scanner Online Training...

  • Page 17: Imageprograf Tx-4100/Tx3100 And Imageprograf Tm-Series Printer Training

    (Refer to the Technical Support section on the e-Support Center website for entitlement details.) Online Training Course The online courses are located in the e-Learning center on the Canon USA e-Support Center website. Certification maps on the e-Support Center website provide easy access to the training.

  • Page 18: Course Equipment

    Canon imagePROGRAF MFP Z36 Service Support Guide Course Equipment • Windows workstation (Windows 7 or higher) • Microsoft Internet Explorer v11.0 or higher • Applicable accessories (hardware and software) Service Materials The materials required for the imagePROGRAF Printer Training Program are listed in the table below.

  • Page 19: Servicing Notes

    Printer Main Unit and Colortrac Z36 Scanner Power Receptacle NEMA 5-15 Receptacle IMPORTANT • Canon recommends an additional standard 120V/15A NEMA 5-15 outlet for service tools, such as a laptop computer or vacuum that may be used when servicing or configuring the machine. •...

  • Page 20: Dimensions & Weight (For Installation)

    Canon imagePROGRAF MFP Z36 Service Support Guide Dimensions & Weight (For Installation) The approximate installed weight and dimensions differ depending on how it is configured. The dimensions are for reference only and should not be confused with the required space for installation.

  • Page 21: Installation Space Requirements

    Canon imagePROGRAF MFP Z36 Service Support Guide Installation Space Requirements The imagePROGRAF MFP approximate installation space requirements may differ, depending on how the imagePROGRAF MFP is configured. Always ensure that there is enough space for service and operation of the device.
  • Page 22 Canon imagePROGRAF MFP Z36 Service Support Guide Table 16 – imagePROGRAF TX-4100 Installation Space Requirements imagePROGRAF TX-4100 MFP Z36 Installation Space (with printer and stand) Width Depth Height 81 5/8" 2,072 mm 74 3/8" 1,988 mm 63 7/8" 1,623 mm 81 5/8"...
  • Page 23 Canon imagePROGRAF MFP Z36 Service Support Guide Table 18 – imagePROGRAF TM-305/TM-300 MFP Z36 Installation Space Requirements imagePROGRAF TM-305/TM-300 MFP Z36 Installation Space (with printer and stand) Width Depth Height 79 3/8” 2,016 mm 67 3/8” 1,710 mm 63 5/8”...

  • Page 24: Estimated Installation Times

    Canon imagePROGRAF MFP Z36 Service Support Guide Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the imagePROGRAF MFP system. The estimated unpack and installation times are based on a minimum of three (3) or more persons to unpack and move the printer, and two (2) or more persons to install the printer.

  • Page 25: Limited Warranty Support

    For detailed warranty information, please refer to the imagePROGRAF printer Service Guide. Colortrac Z36 Scanner Canon provides a warranty for the Colortrac MFP Z36 Scanner that is the same period as the warranty for the printer. When purchased with the imagePROGRAF TZ-30000 or the imagePROGRAF TX-4100/TX-3100, the scanner warranty is effective for a period of ninety (90) days following delivery to the original purchaser.

  • Page 26: Imageprograf Installation And Extended Service Ecarepak

    If the Dealer/Authorized Servicer cannot or chooses not to install the imagePROGRAF printer or to provide support/service for the imagePROGRAF printer, the Dealer/Authorized Servicer must purchase a Canon eCarePAK as described below. eCarePAK Installations 1. imagePROGRAF TZ-30000...

  • Page 27: Ecarepak Extended Service Plan

    TZ-30000 devices to extend coverage for an additional two (2) years and nine (9) months. This two (2) years and nine (9) month Canon eCarePAK must be purchased with the TZ-30000 in the following cases: •...

  • Page 28: Imageprograf Tm-305/Tm-300

    MFP Z36 Service Support Guide 3. imagePROGRAF TM-305/TM-300 The imagePROGRAF printer limited warranty is one (1) year. Canon eCarePAK extended service plans are available for the TM-Series devices to extend coverage for an additional one (1) year or two (2) years.

  • Page 29: The Imageprograf Program Guide

    Parts & Service Material Orders The part order process via Canon Network Access (CNA) or the National Parts Order Center is included. Additionally, the guide details the process for a Dealer / Authorized Servicer to purchase a Canon eCarePAK.
  • Page 30 Canon imagePROGRAF MFP Z36 Service Support Guide VIII. Appendix Specifications Note: All specifications are subject to change without notice. Refer to the imagePROGRAF Service Guide for printer specifications. Table 20 – Z36 Scanner Specifications Item Specification imagePROGRAF TZ-30000 imagePROGRAF TX-4100...
  • Page 31 Canon imagePROGRAF MFP Z36 Service Support Guide Table 21 – Z36 Scanner System Controller Specifications Item Specification Sleep = 0.2W Idle = 12.4W Scanner power consumption Scanning color / greyscale at 200dpi = 22.7W / 23.3W System controller CPU Intel Core i3-8100T.
  • Page 32 Canon imagePROGRAF MFP Z36 Service Support Guide List of Tables Table 1 – Configuration ......................2 Table 2 – eCarePAK Options ....................4 Table 3 – imagePROGRAF TZ-30000 MFP Z36 Box Contents ..........5 Table 4 - imagePROGRAF TX-4100 MFP Z36 Box Contents ..........6 Table 5 - imagePROGRAF TX-3100 MFP Z36 Box Contents ..........

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