Samsung QE75Q60BAUXXC E-Manual page 201

The problem
Voice recognition does not work with
the Samsung Smart Remote unlike other
features.
There is no response even if the Voice
Assistant button is pressed.
During voice recognition, the heavy load
message appears and the function does
not work.
I want to see weather information of the
desired area.
The connection between the remote control and the TV may be lost. Try pairing
the remote control with the TV.
Point the Samsung Smart Remote at the front of the TV, and then press and
hold the and buttons simultaneously for 3 seconds or more.
Also, if the remote control does not work properly or its response is very slow,
the battery might be low or dead.
• Charge the remote control by using the USB port (C-type) on the bottom, or
turn over the remote to expose the solar cell.
– You can check remaining battery of Samsung Smart Remote with
solar cell in
Available Remote
• If the remote control has batteries, replace them with new ones.
Unplug and then plug the TV power cable and then try again after 1 minute
and 30 seconds. It may take a while if the voice recognition server is being
inspected.
Say with the area name included.
- 201 -
Try this!
Settings General Power and Energy Saving
Battery.