Samsung QE75Q60BAUXXC E-Manual page 189

The problem
No sound is heard.
The speakers are making an odd
sound.
The sound is interrupted.
Whenever a function is used on
the TV or the channel is changed,
the TV voices the activity.
The TV explains in voice-over the
video scenes displayed on the
screen.
Check whether Digital Output Audio Format
If you select the Pass-through
Dolby Digital+, no sound is output with
It is recommended to set
receiver supports only the limited audio formats.
• Settings
Auto
Run Sound Test.
• Settings
Make sure that the audio cable is connected to the correct audio output connector on
the external device.
For antenna or cable connections, check the
may cause sound distortions.
• Settings
Information
The sound may frequently be interrupted when a Bluetooth speaker is used. Make
sure that the Bluetooth speaker and the wireless access point are on a straight line
and the Bluetooth speaker is placed as close as possible to the TV.
To minimise interruptions, we recommend a wireless access point that uses a 5 GHz
frequency. 5 GHz may not be available depending on the model.
When the symptom persists, it is recommended to use wired connection such as
HDMI-eARC and Optical.
Turn off the Voice Guide function in
• Settings
Guide
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Try this!
is set to Pass-through.
option to use an AV receiver that does not support
Dolby Digital+
Digital Output Audio Format
Sound Expert Settings
Support Device Care
Signal
Support Device Care
Voice Guide Settings.
General Accessibility
content.
to Auto when the connected
Digital Output Audio Format
Self Diagnosis Sound Test
Information. A low signal level
Self Diagnosis Signal
Voice Guide Settings Voice