Common
What you
symptoms
experience
Safety related
Visible signs of
issues
smoke or sparks
Intermittent
Monitor
problems
malfunctions on
and off
Missing color
Picture missing
color
Wrong color
Picture color
not good
Image retention
Faint shadow
from a static
from the static
image left on
image displayed
the monitor for
appears on the
a long period of
screen
time
Possible solutions
• Do not perform any troubleshooting steps.
• Contact Dell immediately.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
• Perform monitor self-test.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
• Try different Preset Modes in Color settings
OSD.
• Adjust R/G/B value under Custom Color in Color
menu OSD.
• Change the Input Color Format to RGB or
YCbCr in the Color settings OSD.
• Run the built-in diagnostics.
• Set the screen to turn off after a few minutes
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy Saver
setting.
• Alternatively, use a dynamically changing
screensaver.
Troubleshooting
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