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HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe place; you will need to have this documentation
available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this information when you call us, or to use our
online services. For help please visit beko.co.uk/support/model-finder
•
The product model number is printed on the Operating Instruction Booklet / User guide
The product model and serial number is printed on the Rating Label affixed to the appliance.
•
•
The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or other proof of
purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for requesting
service under guarantee.
Model number
For service under guarantee or for product advice please call our Customer Service Team
Before requesting service please check the troubleshooting guide in the Operating Instructions booklet or
our video support found beko.co.uk/support/how-to-guides, as a charge may be levied where no fault is
found, even though your product may still be under guarantee.
After arranging a service visit please ensure the area around the product must be easily accessible to the Service
Representative, without the need for cabinets or furniture to be removed or moved.
It is your responsibility to ensure our Service Representatives have a clean and safe environment to carry
out any repairs.
Please have your Model number and Serial number available when you call us, as you will be required to provide it prior to
booking a service visit
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02 and are charged at the
basic rate. Calls from landlines and mobiles are included in free call packages but please check with your telephone service
provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee
agreement document, otherwise please call us using the appropriate number above, where service can be obtained at a
charge.
If you do not have any extended guarantee you can call the Customer Services Team for UK customers on 0330 123 1750
and ROI customers on 01 862 3411
Contact us though our website
Send us a secure message through our online contact us form. Please visit our website, click Contact Us and choose a
product support topic from the list of options. Complete the required details and click send message.
Product registrations
For UK registrations please visit beko.co.uk/register and for the Republic of Ireland visit beko.ie/register.
Serial number
Purchased from
Date of purchase
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