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en Troubleshooting
18 Troubleshooting
WARNING
Risk of electric shock!
Improper repairs are dangerous.
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
▶
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault
The display goes out
and
Start/Reload
flashes.
"E:36 / -10"
42
Cause and troubleshooting
Energy-saving mode is active
Press any button.
▶
a The display lights up again.
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
The water outlet hose is connected too high.
Install the water outlet hose at a maximum height of
▶
1 metre.
Unapproved extension installed on the water drain
hose.
Remove any unapproved extensions from the water
▶
hose.
→ "Connecting the appliance", Page 14
Drain pump is blocked.
→ "Cleaning the drain pump", Page 38
▶
The pump cap is not fully screwed in.
Ensure that the pump cap is screwed in all the way
▶
into the appliance. The handle on the pump cap
must be in a vertical position.
→ "Cleaning the drain pump", Page 40
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric
▶
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 34.
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