Troubleshooting - ABB 2 Series Operation And Installation Manual

"Operation and installation manual" - "Terra 360 Series 2 - CE"
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Troubleshooting

In the table are given all the needed information applicable to find a solution for an issues.
NOTE
If you cannot find a solution for the problem, please contact your local manufacturer service dept.
Problem
The touchscreen is black and it
does not light up when you touch
it
The touchscreen is white and it
does not show any message
The touchscreen shows this
message: Unable to lock the
connector
The touchscreen shows this
message: Unable to unlock the
connector from car
The touchscreen shows this
message: Insulation detection
error
The touchscreen shows this
message: The vehicle misbehaved
Possible cause
There is a problem with the AC
input power supply
The EVSE is in continuous
operation for more than 24 hours
The EV charge cable is not
connected correctly to the EV.
You are not authorized for the
charge session
A dangerous voltage is present on
the EV charge cable
There is an insulation problem on
the EV or the EVSE
There is a communication
problem between the EV and the
EVSE
Possible solution
1. De-energize the EVSE.
2. Energize the EVSE.
1. De-energize the EVSE.
2. Energize the EVSE.
Connect the EV charge cable to
the EV correctly
Make sure that you have
authorization to charge the EV
1. Wait 5 minutes
2. Start the charge session again.
1. Try another EVSE to charge the
EV in order to understand in the
problem is coming from the EV.
2. If the problem come from the
EVSE, contact your local
manufacturer service dept.
Contact your local manufacturer
service dept.