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KMA-i800 Owner's Reference
Return Authorization Procedure
If you believe there is a problem with your component, please contact your dealer, distributor, or the Krell factory to
discuss the problem before you return the component for repair. To expedite service, you may wish to complete the
Service Request Form under the Support section of our website at: www.krellhifi.com
To return a product to Krell, please follow this procedure so that we may serve you better:
1.
Obtain a Return Authorization Number (R/A number) and shipping address from the Krell Service Department.
2.
Insure and accept all liability for loss or damage to the product during shipment to the Krell factory and ensure all
freight (shipping) charges are prepaid.
3.
The product may also be hand delivered if arrangements with the Service Department have been made in
advance. Proof of purchase will be required for warranty validation at the time of hand delivery.
NOTE: Use the original packaging to ensure the safe transit of the product to the factory, dealer, or distributor. Krell may,
at its discretion, return a product in new packaging and bill the owner for such packaging if the product received by Krell
was boxed in nonstandard packaging or if the original packaging was so damaged that it was unusable. If Krell
determines that new packaging is required, the owner will be notified before the product is returned.
To purchase additional packaging, please contact your authorized Krell dealer, distributor, or the Krell Service Department
for assistance.
To Contact the Krell Service Department:
Telephone: 203-298-4020 Monday-Friday, 8:30am to 5:00pm EST
Fax: 203-799-9796
E-Mail: service@krellhifi.com
https://www.krellhifi.com
© 2023 by Krell Industries LLC. All rights reserved.
Service
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