Guarantee Certificate (Irl) - BENQ-SIEMENS EF81 User Manual

Guarantee certificate (IRL)

Without prejudice to any claim the user (cus-
tomer) may have in relation to the dealer or
retailer, the customer shall be granted a manu-
facturer's Guarantee under the conditions set
out below:
• In the case of new devices and their compo-
nents exhibiting defects resulting from manu-
facturing and/or material faults within 24
months of purchase, BenQ Mobile shall, at its
own option and free of charge, either replace
the device with another device reflecting the
current state of the art, or repair the said de-
vice. In respect of parts subject to wear and
tear (including but not limited to, batteries,
keypads, casings, small parts on casings,
protective coverings where included in the
scope of delivery), this warranty shall be valid
for six months from the date of purchase.
• This Guarantee shall be invalid if the device
defect is attributable to improper care or use
and/or failure to comply with information con-
tained in the user manuals.
• In particular claims under the Guarantee can-
not be made if:
• The device is opened (this is classed as
third party intervention)
• Repairs or other work done by persons not
authorised by BenQ Mobile.
• Components on the printed circuit board
are manipulated
• The software is manipulated
• Defects or damage caused by dropping,
breaking, lightning or ingress of moisture.
This also applies if defects or damage was
caused by mechanical, chemical, radio in-
terference or thermal factors (e.g.: micro-
wave, sauna etc.)
• Devices fitted with accessories not author-
ised by BenQ Mobile
• This Guarantee shall not apply to or extend to
services performed by the authorised dealer
or the customer themselves (e.g. installation,
Guarantee certificate (IRL)
configuration, software downloads). User
manuals and any software supplied on a sep-
arate data medium shall be excluded from the
Guarantee.
• The purchase receipt, together with the date
of purchase, shall be required as evidence for
invoking the Guarantee. Claims under the
Guarantee must be submitted within two
months of the Guarantee default becoming
evident.
• Ownership of devices or components re-
placed by and returned to BenQ Mobile shall
vest in BenQ Mobile.
• This Guarantee shall apply to new devices
purchased in the European Union. For Prod-
ucts sold in the Republic of Ireland the Guar-
antee is issued by BenQ Mobile UK, Branch
Ireland, 1st Floor, Riverview House,
21–23 City Quay, Dublin – The Republic
of Ireland.
• Any other claims resulting out of or in connec-
tion with the device shall be excluded from
this Guarantee. Nothing in this Guarantee
shall attempt to limit or exclude a Customers
Statutory Rights, nor the manufacturer's lia-
bility for death or personal injury resulting
from its negligence.
• The duration of the Guarantee shall not be
extended by services rendered under the
terms of the Guarantee.
• Insofar as no Guarantee default exists,
BenQ Mobile reserves the right to charge the
customer for replacement or repair.
• The above provisions does not imply a
change in the burden of proof to the detriment
of the customer.
To invoke this Guarantee, please contact our
online support on the Internet
www.BenQMobile.com/customercare
or the telephone service. The relevant number
is to be found in the accompanying user guide.
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