BenQ RM6503A User Manual
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BenQ RM6503A User Manual

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RM6503A/RM7503A/RM8603A
Interactive Flat Panel
User Manual

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Summary of Contents for BenQ RM6503A

  • Page 1 RM6503A/RM7503A/RM8603A Interactive Flat Panel User Manual...
  • Page 2 BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.
  • Page 3 Available files vary by model. • Make sure your computer is connected to the Internet. • Visit the local website from www.BenQ.com. The website layout and content may vary by region/country. • User manual and related document: www.BenQ.com...

  • Page 4: Table Of Contents

    Notes on the LCD panel of this display ..................3 Safety notice for remote control ....................3 Battery safety notice ........................4 BenQ ecoFACTS ..........................4 Package contents...................... 5 Setting up the display ....................6 Installing the display on a wall ......................6 Installing an external PC .........................
  • Page 5 Main interface ..........................43 Side tool bar ............................ 44 AMS file manager overview ......................46 Multimedia files ..........................48 Apps ......................... 53 BenQ App Store ..........................54 InstaShare 2............................55 InstaQPrint ............................56 WPS Office ............................57 Saffi ..............................59 Product information ....................

  • Page 6: Safety Warnings And Precautions

    Safety warnings and precautions Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three- pin power outlet which is effectively grounded through normal household wiring. Extension The lightning flash with arrowhead symbol, cords used with the equipment must have within an equilateral triangle, is intended...

  • Page 7: Important Safety Instructions

    Important safety instructions Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

  • Page 8: Notes On The Lcd Panel Of This Display

    If a still image is required for a display, it is recommended to enable Pixel shift. • RM series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage.

  • Page 9: Battery Safety Notice

    BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment ‘N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international...

  • Page 10: Package Contents

    Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. Power cord 2.4 GHz remote LCD display VGA cable x1 control (by region) AAA battery x 2 HDMI cable x 1 Touch USB cable x 1 USB Type-C cable x 1 (by region)

  • Page 11: Setting Up The Display

    Setting up the display Setting up the display Please pay attention to the following notes during installation: • This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries. •...

  • Page 12: Installing An External Pc

    Setting up the display 4. Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket’s instructions. The length of the screw should exceed the thickness of the wall mounting bracket by at least 25 mm. Make sure that all screws are tightened and secured properly.

  • Page 13: Installing A Camera Mount

    Setting up the display Installing a camera mount Check the mounting component list before installing: Upper mount Lower mount 1/4" screw (8mm) M3x5 mm screw x 3 To install the camera mount: 1. Place your camera onto the upper mount and secure the camera by screwing the 1/4"...

  • Page 14: Parts Of The Display And Their Functions

    Parts of the display and their functions Parts of the display and their functions Front panel TYPE-C HDMI PUBLIC-USB3.0 MIC-IN TOUCH-USB Name Description Connects to USB-C devices for charging and data TYPE-C transfer. Allows the transmission of video, audio, and touch function.

  • Page 15: Input/Output Terminals

    Parts of the display and their functions Input/output terminals Connections on 16 for connection details. SPDIF AUDIO-OUT HDMI-OUT RS232 AUDIO-IN Name Description Connects the SPDIF cable from external audio devices SPDIF to the display for audio out. AUDIO-OUT Connects to external speakers or earphones. HDMI-OUT Connects to display devices with an HDMI input.
  • Page 16 Parts of the display and their functions 10 TYPE-C Connects to USB-C devices for data transfer. 11 TOUCH-USB Supports touch signal input from an external computer. Connects to PC with an HDMI output, a set-top-box, or 12 HDMI 1/HDMI 2 other video devices capable of realizing touch function.

  • Page 17: Remote Control

    Direction key. Press for downward selection. Android system main screen button. Return key Voice command key. Press to activate Saffi (BenQ Voice Assistant), hold the button for two seconds, then say the supported command. Release the button until you finish the command.

  • Page 18: Using The Remote Control

    Parts of the display and their functions Using the remote control Installing remote control batteries 1. Open the remote control battery cover. 2. Insert the supplied batteries, ensuring the positive and negative ends are facing in the correct direction. The supplied batteries are provided for your convenience so that you can operate the display straight away.
  • Page 19 Parts of the display and their functions Using the BenQ Interactive Flat Panel by remote control Insert the remote control USB receiver into the USB ports at the bottom right corner of the back of the display. Wireless adapter Remote control USB receiver •...
  • Page 20 Parts of the display and their functions Remote control usage tips • To power on/off the display, aim the top front of the remote control directly at the display’s remote control sensor window when you press the buttons. • Avoid getting the remote control wet or store it in humid environments (like bathrooms).

  • Page 21: Connections

    Connections Connections Connecting power Plug one end of the power cord into the power jack on the display and the other end into an appropriate power outlet. AC IN • The supplied power cord is suitable for use with 100-240V AC power only. •...

  • Page 22: Connecting The Vga Input

    Connections Connecting the VGA input 1. Connect the VGA port on the display to the VGA output port on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output port to the AUDIO-IN jack on the display using a suitable audio cable.

  • Page 23: Connecting The Touch Module

    Connections Connecting the touch module Try either method below to set up the video and touch input: • Connect the TYPE-C port on the display to a USB Type-C port on the computer using the supplied USB Type-C cable. • Connect video cables (HDMI/DP/VGA) and the supplied touch USB cable from a computer to the corresponding ports of the display.

  • Page 24: Connecting The Digital Inputs

    Connections Connecting the digital inputs 1. Connect the HDMI or DisplayPort output port of a computer or A/V device (such as a settop box or DVD player) to the HDMI 1/HDMI 2/HDMI/DP input port on the display using an HDMI or DisplayPort cable. 2.

  • Page 25: Connecting The Video Output

    Connections Connecting the video output 1. Use an HDMI cable to connect the HDMI-OUT port to the respective input port on the device. 2. Plug in the power cord and switch the power on. 3. Press on the remote control to turn on the display. HDMI-OUT Connecting to serial port Directly connect a computer to the RS232 port on the input/output terminals.

  • Page 26: Basic Operations

    Basic operations Basic operations Turning the display on or off 1. Be sure to follow the instruction of Connecting power on 2. At the back of the display, flip on the power switch located on the lower left side to On.The system will enter standby mode.

  • Page 27: Initial Setup

    Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.

  • Page 28: Account Information

    To access your personal account, you have to ask the administrator to activate AMS service first and create your account through IAM service. See User Management on 24for more information. For more information and tutorial videos about the AMS service please visit https://www. benq.com/en-us/business/ifp/account-management-system.html.

  • Page 29: User Management

    Basic operations User Management To add a new user, please contact your IT manager to create your account through BENQ IAM web service. Creating a new account 1. As an administrator to create a new account for regular users, go to BenQ Service website: https://iam.benq.com.
  • Page 30 Basic operations 4. Fill in the following fields. Be sure to enter the correct email address. Click Submit to create a new account. • If some members in your organization need more privilege to control the AMS service, you can activate the users as other roles.

  • Page 31: Setting Up The Internet Connection

    Basic operations Setting up the Internet connection Your display must be connected to a network to conduct OTA updates or surf the Internet. To find the MAC address in Android OS, please go to Settings > System > About > Status. Network setting On the home screen, go to Settings >...
  • Page 32 • If you are connecting to a secured wireless network, enter the password for the wireless Connect. network access when prompted and tap • For wireless connection, BenQ shipment does not include wireless dongles; therefore, you may purchase it separately via the local dealer.

  • Page 33: Updating Software

    Basic operations Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose NETWORK UPDATE or USB UPDATE to continue the update.

  • Page 34: Using The Touch Screen

    Basic operations Using the touch screen You can use the optical touch screen to control your operating system. The following table shows a list of gestures you can use on the touch screen. Ensure that you have installed the USB cable on the display to a computer. OS functions Gesture actions Tap the screen once.
  • Page 35 Basic operations OS functions Gesture actions Drag one or two fingers up or down. Scrolling Move two fingers apart or toward each other. Zoom Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. •...

  • Page 36: Menu Operations

    Menu operations Menu operations To enter the OSD menu: • Press on the remote control • Press on the front panel • Drag from the bottom-center of the screen To make selections: • Press on the remote control and press OK to confirm or directly click an item.

  • Page 37: Settings Menu

    Menu operations Settings menu Input settings Under Connection, you can select a desired input source. General settings Go to General to access the Audio and Picture settings. Audio • Under Audio, use the volume bar to adjust the volume for the display. •...
  • Page 38 Menu operations Eye-Care solutions Blue light with wavelengths under 455 nm could affect vision. Eye-Care solution is designed for eyesight protection: the display provides proprietary eye-care technology with ultra-low blue light emission and no visible or invisible flicker within the range of 0-3000Hz, preventing eyestrain caused by extended sessions in front of a display.
  • Page 39 Menu operations Audio settings Menu Descriptions Balance Drag the knob to adjust the balance. Touch a preset sound environment. Options are Standard, News, Music, Movie, Sport, or Custom mode. Sound Mode Under Custom mode, you can adjust the level of frequency bands (10 KHz, 5 KHz, 1.5 KHz, 500 Hz, 120 Hz).
  • Page 40 Menu operations Picture settings Menu Descriptions Press on the remote control or click a picture mode. Options are Eco, Standard, Bright, Soft, Custom1, Custom2 and Custom3. Picture Mode Under Android OS, the default picture mode is Eco and all picture parameters (e.g., Brightness, Contrast) are locked.
  • Page 41 Menu operations Device settings Go to Device to access the Device settings. Menu Descriptions Display Allows you to adjust the display’s parameters. Custom Source Name Allows you to set unique names for each input source. Apps Accesses all the applications installed in the dispaly. Storage Allows you to manage the display’s storage.
  • Page 42 Menu operations Advanced options Menu Descriptions Press OK on the remote control or click the switch to lock Key lock or unlock the buttons on the front panel of the display. Press OK on the remote control or click the switch to lock IR lock or unlock the remote control IR sensor on the front panel of the display.
  • Page 43 Menu operations Screen settings Menu Descriptions Press on the remote control or click an aspect ratio. Options Aspect ratio are 16:9 or PTP. You can also select Auto to automatically adjust the image. Use the H position, V position, Clock rate, and Phase functions to manually adjust the image.
  • Page 44 Menu operations System settings On the home screen, select Settings > System to enter system settings. Menu Descriptions Date & Time Click to set date, time, and their formats in Android. Click to set Language, Keyboard & Input methods in Language &...

  • Page 45: Proxy Setting

    Menu operations Proxy setting • Go to Network > Ethernet. • Press Proxy to go to the proxy setting. • Enter the proxy host name. • Enter the using channel.

  • Page 46: Startup & Shutdown

    Menu operations Startup & Shutdown • Go to System > Startup & Shutdown. • For Startup channel, you can choose Last channel or other sources.
  • Page 47 Menu operations • For OPS Power options, you can choose Startup only through OPS startup option or Startup through any channel. • For Power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week.

  • Page 48: Android System Interface

    Android system interface Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface The display launches the Android main interface by default. To navigate the Android main interface: •...

  • Page 49: Side Tool Bar

    Android system interface Side tool bar Tap the side bars at the left or right of the Android main interface to access the side tool bar. You may drag the tool to the top or bottom of the screen to suit your preference. Icon Function Descriptions...
  • Page 50 Android system interface EZ Floating Tool The EZ Floating Tool allows you to quickly write or create annotations on any screen that the display is showing. To access the floating tool use either one of the following methods: • In the Android interface, tap in the side tool bar. •...

  • Page 51: Ams File Manager Overview

    Android system interface AMS file manager overview With this application, you can access your personalized workspace environment and settings, and manage your files and accounts on any IFP that you have logged into. To access the AMS files use either of the following methods: •...
  • Page 52 Android system interface Item Descriptions You can open files from the cloud storage services like Google Drive, Dropbox, or Network Drive. Source Selection You can also open files from the local devices like Internal, My Folder, or connected USBs. Folder Path You can browse the file folder in this area.

  • Page 53: Multimedia Files

    Android system interface Multimedia files Multimedia files such as images, audio files, and videos can be played by directly tapping on the file icon. Image Select an image file you want to show on the display and perform any of the functions shown on the screen.
  • Page 54 Android system interface Audio/Video Select an audio/video file you want to play on the display and perform any of the functions shown on the screen. Icon Function Exits the audio/video player. Plays the previous/next file. Rewinds/Fast forwards the audio/video. Plays/pauses the current file. Displays file information, including name, creation time, file size, and file format.
  • Page 55 Android system interface Media player format Extension Codec Detail Resolution MPEG-4 Visual 640x480 .3gp MPEG-4 320x240 H264 1920x1080 1920x1080 M-JPEG 1024x576 720x480 .avi RealMagic MPEG-4 720x576 h264 1920x1080 FF mpeg MPEG4 640x480 .f4v AVC(H264) 1280x720 Sorenson Spark 1920x1080 .flv 800x342 AVC(H264) 1920x1080 HEVC(H26 5)
  • Page 56 Android system interface Extension Codec Detail Resolution MPEG-4 Visual 1280x720 mjpa 640x480 .mov M-JPEG 640x480 AVC(H264) 1920x1080 4K H264 3840x2160 MPEG-2 1920x1080 .mpeg VC-1 1920x1080 MPEG-1 720x576 .mts 1440x1080 .ogm XVID 640x480 .PMP H264 480x272 RealVideo1 1280x720 RealVideo2 1280x720 .rmvb RealVideo3 1280x720 RealVideo4...
  • Page 57 Android system interface Extension Codec Detail Resolution WMV1 640x480 .wmv WMV2 768x432 WMV3 1920x1080 1920x1080 1920x1080 .webm 4K VP9 4096x2160 8K VP9 8192x4608 AVC(H264) 4096x2304 HEVC(H26 5) 4096x2304 4096x2160 HEVC(H26 5) 8192x4320 8192x4608...

  • Page 58: Apps

    Microsoft Office, PowerPoint, or Excel. See WPS Office on for more information. Gives you access to instant or scheduled group meetings TeamViewer Meeting ( with any other TeamViewer Meeting users. Download Saffi in BenQ App Store. See Saffi on 59 Saffi ( more information.

  • Page 59: Benq App Store

    Apps BenQ App Store to launch BenQ App Store. With this application, you can view apps suggested by BenQ for download. Tap the category on the left panel to browse the suggested apps. Function Description Search ( Search for an app.

  • Page 60: Instashare 2

    Apps InstaShare 2 InstaShare 2 ( ) is a software-based solution for multi-user collaboration, which lets users to share contents with all devices in a meeting wirelessly. Two ways are provided for you to access InstaShare 2: • On the Android main interface, select Wireless Projection ( •...

  • Page 61: Instaqprint

    Apps InstaQPrint to launch InstaQPrint. With this application, you can print a file or website image using a Wi-Fi or remote printer. • Before launching the application, make sure your display is properly connected to lnternet. • For the list of supported printers, see https://printhand.com/list_of_supported_printers.php. 1.

  • Page 62: Wps Office

    Apps WPS Office to launch WPS Office. With this application, you can open document files including PDFs as well as Microsoft Word, PowerPoint and Excel documents. To edit a file with WPS Office: 1. Tap Open on the left panel to browse and open a file located in either the display’s internal memory, an external storage device, or cloud storage.
  • Page 63 Apps Function Description Tap to write, draw, paint or sketch to the slides. Play Tap to start a slide show. Tap to save the presentation file on either the display’s internal Save As memory, an external storage device, or cloud storage. Undo Tap to undo an action.

  • Page 64: Saffi

    Saffi How to start using Saffi – BenQ Voice Assistant The BenQ Interactive Flat Panel offers an extra level of flexibility for device control through Voice Assistant. Voice Assistant lets users control the flow of meetings by allowing them to start timers or search the Internet from anywhere in the room.
  • Page 65 Apps 5. Download and install Alexa app on your phone. Search Saffi and enable it. 6. The setup is completed. Press the Voice command key and speak the commands to start using Saffi.

  • Page 66: Product Information

    Product information Product information Specifications Specifications Item RM6503A / RM7503A / RM8603A RM6503A: 65" Size RM7503A: 75" RM8603A: 86" Light Source DLED Aspect Ratio 16:9 3840 x 2160 Resolution RM6503A: 0.37(H) x 0.37(V) Pixel Pitch(mm) RM7503A: 0.43(H) x 0.43(V) RM8603A: 0.49(H) x 0.49(V)
  • Page 67 Product information Specifications Item RM6503A / RM7503A / RM8603A HDMI IN Rear: x 2, Front: x 1 (2.0) HDMI Output x 1 (4K@60Hz with audio) DP IN VGA IN PC-Audio IN (3.5 mm audio- Mic IN SPDIF (Optical) Audio Output (3.5mm...
  • Page 68 RM8603A: 650 W LAN/HDMI/VGA/DP Wake Up Array Mic Others Light Sensors RM6503A: 1489.3 x 934.3 x 121.7 mm Dimension (WxHxD) RM7503A: 1717.1 x 1065.3 x 121.8 mm RM8603A: 1962.4 x 1203.4 x 121.7mm RM6503A: 1660 x 1045 x 220 mm Dimension (Package)
  • Page 69 Product information Specifications Item RM6503A / RM7503A / RM8603A Power Cord By Region 3M x 1 VGA Cable 3M x 1 USB Cable (Type A-Type 3M x 1 B)_USB 3.0 Type C Cable 1.5 M x 1 Accessories HDMI Cable...
  • Page 70 Product information Specifications Item RM6503A / RM7503A / RM8603A Video Wall OSD Setting Ambient Light Sensor Total Turn-on Time CEC Control (Supports one touch play and system standby) RTC Function FW Update Yes (USB, OTA) Freeze/Blank Front I/O Advanced Menu (Debug...

  • Page 71: Dimensions (Rm6503A)

    Product information Dimensions (RM6503A) Unit: mm...

  • Page 72: Dimensions (Rm7503A)

    Product information Dimensions (RM7503A) Unit: mm...

  • Page 73: Dimensions (Rm8603A)

    Product information Dimensions (RM8603A) Unit: mm...

  • Page 74: Supported Input Signal Resolution

    Product information Supported input signal resolution Input source Resolution TYPE C HDMI 2.0 640 x 480 @ 60Hz 720 x 400 @ 85Hz 800 x 600 @ 60Hz 1024 x 768 @ 60Hz 1280 x 768 @ 60Hz 1280 x 960 @ 60Hz 1280 x 1024 @ 60Hz 1360 x 768 @ 60Hz 1366 x 900 @ 60Hz...

  • Page 75: Troubleshooting

    Troubleshooting Troubleshooting Problem Solution Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
  • Page 76 Troubleshooting Problem Solution • Have you locked the remote control function? Unlock the function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. • Check whether remote control is properly being pointed at the display’s remote control sensor window.
  • Page 77 Troubleshooting Problem Solution • Check whether touch driver is installed and started. Touch function invalid • Check whether the size of article touched is comparable with finger. • Check whether driver is properly installed and make Touch positioning not correction. correct •...

This manual is also suitable for:

Rm7503aRm8603a

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