Self-Help Resources; Call Lenovo; Before You Contact Lenovo - Lenovo ThinkPad X1 Carbon 7th Gen User Manual

Self-help resources

Use the following self-help resources to learn more about the computer and troubleshoot problems.
Resources
Use Lenovo Vantage to:
• Configure device settings.
• Download and install UEFI BIOS, drivers, and firmware
updates.
• Secure your computer from outside threats.
• Diagnose hardware problems.
• Check the computer warranty status.
• Access User Guide and helpful articles.
Product documentation:
• Safety and Warranty Guide
• Setup Guide
• This User Guide
• Regulatory Notice
Lenovo Support Web site with the latest support
information of the following:
• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• Knowledge base and frequently asked questions
Windows help information

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support
Center.

Before you contact Lenovo

Prepare the following before you contact Lenovo:
1. Record the problem symptoms and details:
• What is the problem? Is it continuous or intermittent?
• Any error message or error code?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
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X1 Yoga and X1 Carbon User Guide
How to access?
• Open the Start menu and click Lenovo Vantage.
• Use Windows Search.
Go to https://pcsupport.lenovo.com
screen instructions to filter out the documentation you
want.
https://pcsupport.lenovo.com
• Open the Start menu and click Get Help or Tips.
• Use Windows Search or the Cortana
assistant.
• Microsoft support Web site:
support.microsoft.com
. Then, follow the on-
®
personal
https://