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System error messages
Table 3. System error messages
System message
Alert! Previous attempts at booting this
system have failed at checkpoint [nnnn]. For
help in resolving this problem, please note
this checkpoint and contact Dell Technical
Support
CMOS checksum error
CPU fan failure
System fan failure
Hard-disk drive failure
Keyboard failure
No boot device available
No timer tick interrupt
NOTICE - Hard Drive SELF MONITORING SYSTEM
has reported that a parameter has exceeded
its normal operating range. Dell recommends
that you back up your data regularly. A
parameter out of range may or may not
indicate a potential hard drive problem
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
Real-Time Clock (RTC Reset)
The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell Inspiron, systems from No
POST/No Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.
Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for thirty (30)
seconds. The system RTC Reset occurs after you release the power button.
Description
The computer failed to complete the boot routine three
consecutive times for the same error.
RTC is reset, BIOS Setup default has been loaded.
CPU fan has failed.
System fan has failed.
Possible hard disk drive failure during POST.
Keyboard failure or loose cable. If reseating the cable does not
solve the problem, replace the keyboard.
No bootable partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists.
● If the hard drive is your boot device, ensure that the
cables are connected and that the drive is installed
properly and partitioned as a boot device.
● Enter system setup and ensure that the boot sequence
information is correct.
A chip on the system board might be malfunctioning or
motherboard failure.
S.M.A.R.T error, possible hard disk drive failure.
Troubleshooting
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