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Dell Vostro 14-5468 Owner's Manual

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Vostro 14-5468
Owner's Manual
Regulatory Model: P75G
Regulatory Type: P75G001
May 2023
Rev. A02

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  • Page 1 Vostro 14-5468 Owner's Manual Regulatory Model: P75G Regulatory Type: P75G001 May 2023 Rev. A02...
  • Page 2 Copyright © 2016-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer....................7 Safety instructions................................7 Before working inside your computer..........................7 Turning off your computer..............................8 After working inside your computer..........................8 Chapter 2: Product overview......................9 Chapter 3: Disassembly and reassembly..................12 Recommended tools................................12 Removing the back cover..............................12 Installing the back cover..............................13 Removing the battery...............................
  • Page 4 Removing the system board............................32 Installing the system board............................. 35 Removing the display assembly............................. 35 Installing the display assembly............................37 Removing the display bezel.............................37 Installing the display bezel...............................38 Removing the display panel hinges..........................38 Installing the display panel hinges..........................39 Removing the camera..............................40 Installing the camera................................
  • Page 5 Verifying system memory in Windows 10......................54 Verifying system memory in Windows 8........................55 Verifying system memory in system setup BIOS....................55 Testing memory using ePSA.............................55 Intel chipset drivers................................55 Intel HD Graphics drivers..............................56 Realtek HD audio drivers..............................56 Chapter 5: System Setup......................57 System Setup overview..............................
  • Page 6 Battery status lights................................. 75 Chapter 9: Contacting Dell......................76 Contacting Dell...................................76 Contents...

  • Page 7: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Turning Off Your Computer

    After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer. CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Steps 1.

  • Page 9: Chapter 2: Product Overview

    Product overview Front view 1. Digital-array microphone 2. Camera 3. Camera-status light 4. Digital-array microphone 5. Display 6. Power and battery status light/hard-drive activity light Product overview...
  • Page 10 Left view 1. Power connector 2. Network connector 3. HDMI connector 4. USB 3.0 connector with PowerShare 5. USB 3.0 connector 6. Headset connector Right view 1. Memory-card reader 2. USB 3.0 connector 3. VGA connector 4. Security cable slot Product overview...
  • Page 11 Top view 1. Power button 2. Keyboard 3. Finger print reader 4. Palmrest 5. Touch pad Product overview...

  • Page 12: Chapter 3: Disassembly And Reassembly

    Disassembly and reassembly Recommended tools The procedures in this document require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ● Small plastic scribe Removing the back cover Steps 1. Follow the procedures in Before working inside your computer.

  • Page 13: Installing The Back Cover

    Installing the back cover Steps 1. Align the back cover with the screw holes on the computer. 2. Tighten the screws to secure the base cover to the computer. 3. Follow the procedure in After working inside your computer Removing the battery Steps 1.

  • Page 14: Installing The Battery

    Installing the battery Steps 1. Insert the battery into the slot on the computer. 2. Install the screws that secure the battery to the computer. 3. Connect the battery cable to the connector on the system board. 4. Install the back cover.

  • Page 15: Installing The Battery Cable

    Installing the battery cable Steps 1. Connect the battery cable to the battery cable on the battery. 2. Install the: battery back cover 3. Follow the procedure in After working inside your computer Removing the memory module Steps 1. Follow the procedure in Before working inside your computer.

  • Page 16: Installing The Memory Module

    Installing the memory module Steps 1. Insert the memory module into the memory module socket. 2. Press the memory module until it clicks into place. 3. Install the: battery back cover 4. Follow the procedure in After working inside your computer Removing the solid state drive - SSD bracket Steps 1.

  • Page 17: Installing The Solid State Drive - Ssd Bracket

    Installing the solid state drive - SSD bracket Steps 1. Insert the SSD bracket into its slot on the computer. 2. Tighten the screws that secure the SSD bracket . 3. Install the: a. battery. back cover. 4. Follow the procedure in After working inside your computer Removing the solid state drive - SSD Steps...

  • Page 18: Installing The Solid State Drive - Ssd

    Installing the Solid state drive - SSD Steps 1. Insert the SSD into its slot on the computer. 2. Tighten the screws that secure the SSD to the computer. 3. Install the: a. battery. back cover. 4. Follow the procedure in After working inside your computer Removing the hard drive Steps...

  • Page 19: Installing The Hard Drive

    Installing the hard drive Steps 1. Insert the hard drive assembly into its slot on the computer. 2. Tighten the screws that secure the hard drive to the computer 3. Connect the hard drive cable to the connector on the system board. 4.

  • Page 20: Installing The Hard Drive Cable

    Installing the hard drive cable Steps 1. Connect the hard drive cable to the hard drive. 2. Install the: hard drive battery back cover 3. Follow the procedure in After working inside your computer Removing the hard drive bracket Steps 1.

  • Page 21: Installing The Hard Drive Bracket

    Installing the hard drive bracket Steps 1. Place the hard drive bracket to align with the holes on the hard drive. 2. Install the screws that secure the hard drive bracket. 3. Install the: hard-drive cable hard drive battery back cover 4.

  • Page 22: Installing The Wlan Card

    Installing the WLAN card Steps 1. Insert the WLAN card into the connector at a 45–degree angle. 2. Close the plastic cover over the WLAN card. 3. Tighten the screw to secure the WLAN card to the computer. 4. Connect the antenna cables to the connectors marked on the WLAN card. 5.

  • Page 23: Installing The Coin Cell Battery

    b. Lift and remove the coin cell battery [2]. Installing the coin cell battery Steps 1. Insert the coin cell battery into the slot until it snaps in place on the computer. 2. Install the : battery back cover 3. Follow the procedure in After working inside your computer Removing the Input-Output board Steps...

  • Page 24: Installing The Input-Output Board

    c. Lift and remove the I/O board from the computer [4]. Installing the Input-Output board Steps 1. Insert the I/O board into the slot on the computer chassis. 2. Install the screw that secures the I/O board to the computer. 3.
  • Page 25 3. To remove the fan: a. Disconnect the I/O board and system board cables from the connectors on the system board [1] [2]. b. Unroute the WLAN connector cables from the fan module [3]. 4. To remove the fan: a. Disconnect the fan connector cable from the system board. [1] b.

  • Page 26: Installing The Fan

    Installing the fan Steps 1. Install the fan into the slot on the system board. 2. Tighten the screws to secure the fan module. 3. Connect the I/O board and system fan cable to the system board connectors. 4. Install the: WLAN card battery back cover...

  • Page 27: Installing The Heatsink

    a. Remove the screws that secure the heatsink module to the computer chassis. NOTE: Loosen the screws in the order of the callout numbers [1, 2, 3, 4, 5, 6, 7]. Except for screws [5,6,7] the rest of the screws are retention screws and cannot be fully removed b.

  • Page 28: Installing The Led Board

    battery 3. To remove the LED board: a. Lift the tab to disconnect the LED board connector cables from the system board [1]. b. Remove the screw that secures LED board to the computer [2]. c. Remove the LED board from the computer [3]. Installing the LED board Steps 1.
  • Page 29 back cover battery 3. To remove the speaker cables: a. Disconnect the speaker connector cables from the system board and the LED board. [1] [2]. b. Unroute the speaker cable from around the LED board [3]. 4. To remove the speakers: a.

  • Page 30: Installing The Speakers

    Installing the speakers Steps 1. Insert the speakers into the slot on the computer chassis. 2. Route the speaker cable along the routing channel. 3. Connect the speaker cables to the connectors on the system board and the LED board. 4.
  • Page 31 4. To remove the touchpad: a. Remove the screws that secure the touchpad [1]. b. Lift and remove the touchpad from the computer [2]. Disassembly and reassembly...

  • Page 32: Installing The Touchpad

    Installing the touchpad Steps 1. Align the touchpad with the computer chassis. 2. Tighten the screws that secure the touchpad. 3. Place the touchpad bracket over the touchpad and install the screws to secure it. 4. Install the touchpad connector cables and affix the adhesive tape. 5.
  • Page 33 4. To remove the system board cables: a. Disconnect the display power supply cable [1]. b. Lift the tab to disconnect the display connector cable [2]. c. Disconnect the system board power supply cable. [3] Disassembly and reassembly...
  • Page 34 5. To remove the system board: a. Remove the screws that secure the system board to the computer chassis. [1] b. Lift to remove the system board away from the computer. [2] Disassembly and reassembly...

  • Page 35: Installing The System Board

    Installing the system board Steps 1. Align the system board into its slot on the computer chassis. 2. Install the screws that secure the system board to the computer. 3. Connect the power supply and display cables to their connectors. 4.
  • Page 36 4. Flip the computer base around to access the display panel. Disassembly and reassembly...

  • Page 37: Installing The Display Assembly

    5. To remove the display panel: a. Place the computer on a flat surface as indicated. b. Remove the screws that secure the display hinges to the computer chassis [1]. c. Lift to remove the display panel [2]. Installing the display assembly Steps 1.

  • Page 38: Installing The Display Bezel

    2. Remove the: back cover battery LED board WLAN card system fan display assembly 3. To remove the display bezel: a. Lift the corners of the bezel with a plastic scribe to remove it . Installing the display bezel Steps 1.

  • Page 39: Installing The Display Panel Hinges

    2. Remove the: back cover battery LED board WLAN card system fan display assembly display bezel camera 3. To remove the display panel hinges: a. Remove the screws that secure the display panel hinges [1]. b. Lift and remove the display panel hinges from the computer [2]. Installing the display panel hinges Steps 1.

  • Page 40: Removing The Camera

    Removing the camera Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the : back cover battery LED board WLAN card system fan display assembly display bezel 3. To remove the camera: a. Disconnect the camera connector cable [1]. b.

  • Page 41: Removing The Display

    battery back cover 4. Follow the procedure in After working inside your computer Removing the display Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: back cover battery LED board WLAN card system fan display assembly display bezel camera 3.

  • Page 42: Installing The Display

    Installing the display Steps 1. Connect the display connector cable to its connector on the display panel. 2. Affix the adhesive tape over the connector. 3. Flip the display around and align it along the edges of the display panel. 4.

  • Page 43: Removing The Palmrest

    Removing the palmrest Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: back cover battery SSD bracket WLAN card system fan heat sink display assembly system board 3. The palmrest can be removed after all other components have been disassembled. Installing the palmrest Steps 1.
  • Page 44 system fan battery back cover 3. Follow the procedure in After working inside your computer Disassembly and reassembly...

  • Page 45: Chapter 4: Technology And Components

    Technology and components Power adapter The laptop is shipped with 45 W adapter / 65 W adapter (optional). ● 45 W power adapter (UMA graphic). This adapter uses a USB-C connector. ● 65 W power adapter (Discrete graphic). This adapter uses a barrel adapter, 3.5 mm barrel WARNING: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then pull firmly but gently to avoid damaging the cable.

  • Page 46: Verifying The Processor Usage In Resource Monitor

    The processor performance details are displayed. Verifying the processor usage in Resource Monitor Steps 1. Right Click on the taskbar. 2. Select Start Task Manager. The Windows Task Manager window is displayed. 3. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed.

  • Page 47: Downloading The Chipset Driver

    Downloading the chipset driver Steps 1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.

  • Page 48: Downloading Drivers

    Downloading drivers Steps 1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.

  • Page 49: Rotating The Display

    Rotating the display Steps 1. Right click on the desktop. A sub menu is displayed. 2. Select Graphic Options > Rotation and choose one of the following: ● Rotate to Normal ● Rotate to 90 Degrees ● Rotate to 180 Degrees ●...

  • Page 50: Cleaning The Display

    Downloading the audio driver Steps 1. Turn on the laptop. 2. Go to www.Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop and click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.

  • Page 51: Identifying The Audio Controller In Windows 10

    After installation Changing the audio settings Steps 1. Start the Search Charm and type Dell Audio in the search box. 2. Start the Dell Audio utility from the left pane. WLAN cards This laptop supports the Intel Dual Band Wireless AC 8260 WLAN card.

  • Page 52: Hard Drive Options

    1. Turn on or restart your system. 2. When the Dell logo appears, perform the following action to enter the BIOS setup program: ● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

  • Page 53: Identifying The Camera In Device Manager On Windows 8

    Identifying the camera in Device Manager on Windows 8 Steps 1. Start the Charms Bar from the desktop interface. 2. Select Control Panel. 3. Select Device Manager and expand Imaging devices. Starting the camera About this task To start the camera, open an application that uses the camera. For instance, if you tap the Skype software that is shipped with the laptop, the camera turns on.

  • Page 54: Memory Features

    3. If the Camera App is not available in the apps list, search for it. Memory features In this laptop, the memory (RAM) is a part of the system board. This laptop supports 4–16 GB LPDDR3 memory, up to 1600 MHz.

  • Page 55: Verifying System Memory In Windows 8

    Steps 1. Turn on or restart your system. 2. Perform one of the following actions after the Dell logo is displayed: ● With keyboard press F12. ● The system displays one time boot menu and uses up and down arrow key to go to diagnostics and press enter to launch ePSA.

  • Page 56: Intel Hd Graphics Drivers

    Table 2. Intel chipset drivers  Before installation After installation Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the laptop. Table 3. Intel HD Graphics drivers  Before installation After installation Realtek HD audio drivers Verify if the Realtek audio drivers are already installed in the laptop.

  • Page 57: Chapter 5: System Setup

    Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 58: Updating The Bios In Windows

    Steps 1. Restart the computer. 2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen. 3. If you are unable to detect or find the Service Tag, click Choose from all products.
  • Page 59 Table 5. Main (continued) CPU ID Displays the processor ID. L1 Cache Displays the processor L1 cache size. L2 Cache Displays the processor L2 cache size. L3 Cache Displays the processor L3 cache size. Fixed HDD Displays the model number and capacity of the hard drive. mSATA Device Displays the model number and capacity of the optical drive.
  • Page 60 Table 8. Boot  Boot Priority Order Specifies the order of different devices in which the computer will boot through at start up. Windows Boot Manager Allows windows to search for a hard drive with windows files and boot from it. Secure Boot Species if the UEFI secure boot option is enabled or disabled.

  • Page 61: Chapter 6: Technical Specifications

    Technical Specifications Physical dimension specifications Feature Specification Height 18.45 mm (0.72 inch) Width 340 mm (13.38 inches) Length 240 mm (9.44 inches) Weight 1.6 Kg (3.52 lb) (minimum config) System information specifications Feature Specification DRAM bus width 64 bit Flash EPROM SPI 128 Mbits PCIe 3.0 bus 8.0 Gb/s...

  • Page 62: Storage Specifications

    Storage specifications Table 9. Storage specifications  Storage type Interface type Capacity 2.5-inch, 5400 RPM, hard drive SATA 3.0 Up to 1 TB 2.5-inch, 5400 RPM, Hybrid hard drive SATA 3.0 500 GB 2.5-inch, 7200 RPM, hard drive SATA 3.0 500 GB M.2 2280 SATA, solid state drive SATA, Class 20 Up to 256 GB...

  • Page 63: Battery Specifications

    Battery specifications Feature Specification Type 3-cell smart lithium ion (42 WHr) Depth 184.15 mm (7.25 inches) Height 5.9 mm (0.23 inches) Width 97.15 mm (3.82 inches) Weight 0.2 kg (0.44 lb) Voltage 14.8 V DC Life span 300 discharge per charge cycles Temperature range Operating...

  • Page 64: Touchpad Specifications

    Feature Specification Maximum +/- 70° minimum for HD viewing angles (vertical) Pixel pitch 0.1875 mm Touchpad specifications Feature Specification Active Area: X-axis 99.50 mm Y-axis 53.00 mm Keyboard specifications Feature Specification Number of keys ● 101 keys: US English, Thai, French-Canadian, Korean, Russian, Hebrew, English-International ●...

  • Page 65: Environmental Specifications

    Environmental specifications Feature Specifications Temperature — - 0°C to 35°C (32°F to 95°F) operating Temperature — –40°C to 65°C (–40°F to 149°F) storage Relative humidity 10% to 90% (noncondensing) (maximum) — operating Relative humidity 0% to 95% (noncondensing) (maximum) — storage Altitude –15.2 m to 3048 m (–50 ft to 10,000 ft)

  • Page 66: Chapter 7: System Setup Options

    System setup options NOTE: Depending on the laptop and its installed devices, the items listed in this section may or may not appear. General screen options This section lists the primary hardware features of your computer. Option Description System This section lists the primary hardware features of your computer. Information ●...
  • Page 67 ● Enable External USB Port (by default enable) ● Enable Thunderbolt Port (by default enable). ● Enable Thunderbolt Boot Support. This is an optional feature. ● Always Allows Dell Docks. This is an optional feature. ● Enables Thunderbolt (and PCIe behind TBT) Pre-boot NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.

  • Page 68: Video Screen Options

    Video screen options Option Description LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC). NOTE: The video setting will be visible only when a video card is installed into the system. Security screen options Option Description...

  • Page 69: Secure Boot Screen Options

    Option Description ● PPI Bypass for Disabled Commands ● Activate ● Deactivate NOTE: To upgrade or downgrade TPM1.2/2.0, download the TPM wrapper tool (software). Computrace Allows you to activate or disable the optional Computrace software The options are: ● Deactivate ●...

  • Page 70: Power Management Screen Options

    Option Description ● Enable Multi Core Support Default setting: The option is enabled. Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature. ● Enable Intel SpeedStep Default setting: The option is enabled. C-States Control Allows you to enable or disable the additional processor sleep states. ●...

  • Page 71: Post Behavior Screen Options

    ● Adaptive Configuration ● Standard — Fully charges your battery at a standard rate. ● ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. ● Primarily AC use ●...

  • Page 72: Virtualization Support Screen Options

    Virtualization support screen options Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology. Enable Intel Virtualization Technology (default). VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel®...

  • Page 73: System Log Screen Options

    System Log screen options Option Description BIOS Events Allows you to view and clear the System Setup (BIOS) POST events. Thermal Events Allows you to view and clear the System Setup (Thermal) events. Power Events Allows you to view and clear the System Setup (Power) events. System setup options...

  • Page 74: Chapter 8: Troubleshooting

    Troubleshooting The following section describes common troubleshooting steps that can be performed to resolve certain problems on your computer. Enhanced Pre-Boot System Assessment — ePSA diagnostics About this task The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
  • Page 75 Table 10. LED error codes (continued) BIOS recovery 2 CPU configuration or CPU failure Generic POST video error (old LED pattern 1110) Battery status lights Table 11. Battery LED Behavior  Battery charge LED Status LED behavior AC mode White Fully charged Battery mode Low to Fully charged Discharging when Battery charge is <=10%...
  • Page 76 About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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