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Dell Inspiron 14-7472 Service Manual

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Inspiron 14 7000
Service Manual
Computer Model: Inspiron 14-7472
Regulatory Model: P74G
Regulatory Type: P74G001

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Summary of Contents for Dell Inspiron 14-7472

  • Page 1 Inspiron 14 7000 Service Manual Computer Model: Inspiron 14-7472 Regulatory Model: P74G Regulatory Type: P74G001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions ................. 11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the base cover..........15 ....................15 Procedure Replacing the base cover..........17 ....................
  • Page 4 Replacing the coin-cell battery........23 ....................23 Procedure ..................23 Post-requisites Removing the fan — for computer with integrated graphics card............... 24 ....................24 Prerequisites ....................24 Procedure Replacing the fan — for computer with integrated graphics card............... 27 ....................27 Procedure ..................27 Post-requisites Removing the hard drive..........
  • Page 5 Removing the heat-sink assembly — for computer with discrete graphics card.......... 35 ................... 35 Prerequisites ....................35 Procedure Replacing the heat-sink assembly — for computer with discrete graphics card.......... 38 ....................38 Procedure ..................39 Post-requisites Removing the wireless card......... 40 ...................
  • Page 6 Replacing the I/O board..........51 ....................51 Procedure ..................51 Post-requisites Removing the memory module........52 ................... 52 Prerequisites ....................53 Procedure Replacing the memory module........54 ....................54 Procedure ..................54 Post-requisites Removing the speakers..........55 ................... 55 Prerequisites ....................55 Procedure Replacing the speakers..........
  • Page 7 Replacing the solid-state drive........63 ....................63 Procedure ..................64 Post-requisites Removing the touchpad..........65 ................... 65 Prerequisites ....................65 Procedure Replacing the touchpad..........69 ....................69 Procedure ..................69 Post-requisites Removing the system board.........70 ....................70 Prerequisites ....................70 Procedure Replacing the system board......... 73 ....................73 Procedure ..................74...
  • Page 8 Replacing the palm rest and keyboard assembly..80 ....................80 Procedure ..................80 Post-requisites Downloading drivers.............82 ..............82 Downloading the audio driver ............. 82 Downloading the graphics driver ..............83 Downloading the USB 3.0 driver ..............83 Downloading the Wi-Fi driver ..........83 Downloading the media-card reader driver ...............
  • Page 9 ............98 Running the ePSA diagnostics ................99 System diagnostic lights .................100 Flea power release ...................101 Wi-Fi power cycle Getting help and contacting Dell.........102 ................102 Self-help resources ..................103 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 12: Screw List

    Screw list The following table provides the list of screws that are used for securing different components to the palm rest and keyboard assembly. Table 1. Screw list Component Secured to Screw Quanti Screw type image Base cover Palm rest and M2.5x5 7 keyboard assembly Battery...
  • Page 13 Component Secured to Screw Quanti Screw type image System board Palm rest and M2x3 keyboard assembly Touch-pad bracket Palm rest and M2x3 keyboard assembly Touch pad Palm rest and M2x2 keyboard assembly Wireless-card bracket Palm rest and M2x3 keyboard assembly...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Loosen the three captive screws that secure the base cover to the palm rest and keyboard assembly.
  • Page 16 Using your fingertips, pry the base cover off the palm rest and keyboard assembly.

  • Page 17: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the base cover with the palm rest and keyboard assembly and snap it into place.

  • Page 18: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the battery cable from the system board.
  • Page 19 Lift the battery off the palm rest and keyboard assembly. Press and hold the power button for five seconds to ground the system board.

  • Page 20: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.

  • Page 21: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 22: Procedure

    Procedure Using a plastic scribe, pry the coin-cell battery out of the battery socket.

  • Page 23: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket.

  • Page 24: Removing The Fan - For Computer With Integrated Graphics Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 25 Note the routing and remove the I/O-board cable and the antenna cables from the routing guides on the fan. Disconnect the fan cable from the system board. Remove the two screws (M2x3) that secure the fan to the palm rest and keyboard assembly.
  • Page 26 Lift the fan off the palm rest and keyboard assembly.

  • Page 27: Replacing The Fan - For Computer With Integrated Graphics Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the palm rest and keyboard assembly.

  • Page 28: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 29 Lift the hard-drive assembly off the palm rest and keyboard assembly. Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
  • Page 30 Lift the hard-drive bracket off the hard drive.

  • Page 31: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 32: Removing The Heat Sink - For Computer With Integrated Graphics Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 33 Slide the heat sink and lift the heat sink at an angle off the system board.

  • Page 34: Replacing The Heat Sink - For Computer With Integrated Graphics Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 35: Removing The Heat-Sink Assembly - For Computer With Discrete Graphics Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 36 Remove the I/O-board cable from the routing guides on the fan. Disconnect the fan cable from the system board. In sequential order (as indicated on the heat-sink assembly), loosen the four captive screws that secure the heat-sink assembly to the system board. In sequential order (as indicated on the heat-sink assembly), remove the three screws (M2x3) that secure the heat-sink assembly to the system board.
  • Page 37 Lift the heat-sink assembly off the system board.

  • Page 38: Replacing The Heat-Sink Assembly - For Computer With Discrete Graphics Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together.

  • Page 39: Post-Requisites

    Post-requisites Replace the battery. Replace the base cover.

  • Page 40: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 41 Slide and remove the wireless card from the wireless-card slot.

  • Page 42: Replacing The Wireless Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the wireless card with the tab on the wireless-card slot. Slide the wireless card at an angle into the wireless-card slot.

  • Page 43: Post-Requisites

    Press the other end of the wireless card and replace the screw that secures the wireless-card bracket to the wireless card and the system board. Post-requisites Replace the battery. Replace the base cover.

  • Page 44: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 45 Open the latch and disconnect the display cable from the system board. Open the display at an angle of 90 degrees. Place the computer on the edge of a table so that the palm rest and keyboard assembly is on the table and the display assembly extends past the table edge with the display hinges facing up.
  • Page 46 Lift the display assembly off the palm rest and keyboard assembly.

  • Page 48: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest and keyboard assembly on the edge of a table with the keyboard facing down.

  • Page 49: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 50 Lift the I/O board off the palm rest and keyboard assembly.

  • Page 51: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the I/O board with the screw holes on the palm rest and keyboard assembly.

  • Page 52: Removing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 53: Procedure

    Procedure Locate the memory module on the system board. Use your fingertips to carefully spread apart the securing clips on each end of the memory-module slot until the memory module pops up. Remove the memory module from the memory-module slot.

  • Page 54: Replacing The Memory Module

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot. Slide the memory module firmly into the slot at an angle.

  • Page 55: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 56 Remove the speakers from the alignment posts and lift the speakers off the palm rest and keyboard assembly.

  • Page 57: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The rubber grommets may get pushed out while replacing the speaker. Ensure that the rubber grommets are in their position after placing the speaker on the palm rest and keyboard assembly.

  • Page 58: Removing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 59 Lift the status-light board off the palm rest and keyboard assembly.

  • Page 60: Replacing The Status-Light Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the status-light board with the screw hole on the palm rest and keyboard assembly.

  • Page 61: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 62 Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 63: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Slide the solid-state drive firmly into the solid-state drive slot at an angle and gently press the solid-state drive down until it snaps into position.

  • Page 64: Post-Requisites

    Replace the screw (M3x3) that secures the solid-state drive to the palm rest and keyboard assembly. NOTE: Align the screw holes on the solid-state drive bracket to the screw holes on the solid-state drive, if applicable. Post-requisites Replace the battery. Replace the base cover.

  • Page 65: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 66 Open the latch and disconnect the status-light board cable from the status-light board. Peel the tape that secures the touch-pad bracket to the palm rest and keyboard assembly. Remove the three screws (M2x3) that secure the touch-pad bracket to the palm rest and keyboard assembly.
  • Page 67 Lift the touch-pad bracket off the palm rest and keyboard assembly. Remove the four screws (M2x2) that secure the touch pad to the palm rest and keyboard assembly.
  • Page 68 Lift the touch pad off the palm rest and keyboard assembly.

  • Page 69: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the touch pad with the screw holes on the palm rest and keyboard assembly.

  • Page 70: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 71 Disconnect the speaker cable from the system board. Peel off the tape that secures the keyboard cable to the system board. Open the latches and disconnect the keyboard cable and the status-light board cable from the system board. Open the latch and disconnect the touch-pad cable from the system board. Open the latch and disconnect the hard-drive cable from the system board.
  • Page 72 Lift the system board off the palm rest and keyboard assembly.

  • Page 73: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 74: Post-Requisites

    Post-requisites Follow the procedure from step 4 to step 5 in “Replacing the hard drive”. Replace the solid-state drive. Replace the heat-sink assembly (for computer with discrete graphics card). Replace the heat sink (for computer with integrated graphics card). Replace the fan (for computer with integrated graphics card).

  • Page 75: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 76 Lift the power-adapter port off the palm rest and keyboard assembly.

  • Page 77: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the power-adapter port with the screw hole on the palm rest and keyboard assembly and snap it into place.

  • Page 78: Removing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 79: Procedure

    Procedure After performing the steps in prerequisites we are left with the palm rest and keyboard assembly.

  • Page 80: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a clean and flat surface. Post-requisites...
  • Page 81 Replace the base cover.

  • Page 82: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 83: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 84: Downloading The Chipset Driver

    Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself.
  • Page 85 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Scroll down the page and expand Network.

  • Page 86: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 87: Bios Overview

    Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area.

  • Page 88: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 89 General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 90 System Configuration SMART Reporting Enable or disable SMART Reporting during system startup. USB Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port.
  • Page 91 Security Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during a system restart. Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. UEFI Capsule Firmware Enable or disable BIOS updates through UEFI Updates capsule update packages.
  • Page 92 Intel Software Guard Extensions Multi Core Support Enable multiple cores. Default: Enabled. Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states.
  • Page 93 Intel Software Guard Extensions Default: Touchpad/PS-2 Mouse. Numlock Enable Enable or disable Numlock. Default: Enable Numlock. Fn Lock Options Enable or disable the Fn lock mode. Fastboot Enable to set the speed of the boot process. Default: Thorough. Table 9. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM)

  • Page 94: System And Setup Password

    Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 95: Assigning A System Password And Setup Password

    NOTE: Your computer is shipped with the system and setup password feature is disabled. Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set. To enter the system setup, press F2 immediately after a power-on or re-boot. In the System BIOS or System Setup screen, select Security and press Enter.

  • Page 96: Clearing Cmos Settings

    Remove the base cover. Remove the battery. Disconnect the coin-cell battery. Wait for one minute. Connect the coin-cell battery. Replace the battery. Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 97: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 98: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 99: System Diagnostic Lights

    Select the device from the left pane and click Run Tests. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity.

  • Page 100: Flea Power Release

    Table 14. Diagnostics Light pattern Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Power sequencing failure...

  • Page 101: Wi-Fi Power Cycle

    Remove the base cover. Press and hold the power button for 15 seconds to drain the flea power. Replace the base cover. Turn on your computer. Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed.

  • Page 102: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Accessing help In Windows search, type Help and Support, and press Enter.

  • Page 103: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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Inspiron 14 7000

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