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7
Pre-Tech Support Checklist
Symptom
• Press the power button for approximately 6 seconds
The system stops
during use or does
to reset the system. Once the system is reset, press
the power button again to turn on the computer.
not properly turn
off.
- Caution: Unsaved data may be lost. Pressing the
power button while the PC is in use may cause
damage to the hard disk or a system error.
• After resetting the system, run "Setup Defaults" in
the system setup. (For more information on how
to run "Setup Defaults" , refer to "Initializing System
Setup" under "Setup and Upgrade" in the LG Easy
Guide of the LG PC Manuals.)
The touchpad is
• Press the Start button [
not functioning
[LG Smart Assistant]. Then press [Dashboard] >
properly.
[Touchpad].
• If the touchpad does not function properly, the
touchpad is either in the Touchpad Off (disabled)
state or Touchpad Auto (disabled when the mouse
is connected) state.
- For details on the touchpad settings, refer to the
LG Easy Guide of the LG PC Manuals.
You selected the
• Refer to [Recovering the System] in LG Easy Guide
wrong display
of the LG PC Manuals to initialize the PC and set
language for
the language again.
Windows.
• All data will be lost during the initialization, so you
must back up all critical data in advance.
Cause and Solution
] and run [All apps] >
Symptom
The wireless
• Press [Fn] + [F6] to check if the wireless network
network is not
device is turned off.
connected.
- Press [Fn] + [F6] to set airplane mode to [OFF].
Click the Wi-Fi [
taskbar and check if AP displays properly.
• Every time you press [Fn] + [F6], the wireless
network and airplane mode turns on or off.
• You may not be able to connect to a secure wireless
network. Ask the wireless network administrator.
• Reinstall the wireless LAN driver.
A certain site or
• Press the Start button [
program does not
[All apps] > [Windows Tools] > [Control Panel].
run.
• Select [View by] > [Small icons] > [User Accounts]
> [Change User Account Control settings] >
[Never notify] > [OK].
- LG Electronics and Microsoft recommend using
User Account Control.
I want to reinstall
• Press the Start button [
the driver.
Settings [
[Installed apps]. Then remove the driver to be
reinstalled.
• Press the Start button [
[All apps] > [LG Update & Recovery]. Then, use
the [Required Updates] or [Update list] menu to
reinstall the drivers.
An error message
• Check if the system is infected with a virus or a
appears.
malicious code.
Cause and Solution
] icon on the right side of the
] and then select
] and then select
] > [Apps] > [Apps & features] or
], select and run
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