Troubleshooting For Scanning; Problems Indicated By Messages On The Lcd Screen Or Status Light; Problems When Starting A Scan; How To Unblock Epson Event Manager - Epson WF-3620 Series User Manual

User's Guide

Troubleshooting for Scanning

Problems Indicated by Messages on the LCD Screen or
Status Light
❏ Make sure the product is connected to your computer properly.
❏ Turn off the product and turn it on again. If the problem is not solved, the product may be malfunctioning, or the
light source in the scanner unit may need to be replaced. Contact your dealer.
❏ Make sure the scanning software is fully installed.
For more details about reinstalling, visit your local Epson Web site.
"Where To Get Help" on page 205
&

Problems When Starting a Scan

❏ Check the status light and make sure the product is ready to scan.
❏ Make sure your cables are securely connected to the product and a working electrical outlet.
If necessary, test your product's AC adapter by plugging in another electrical device and turning it on.
❏ Turn off the product and computer, and then check the interface cable connection between them to make sure it is
secure.
❏ Make sure you select the correct product if a scanner list appears when starting to scan.
❏ Connect the product directly to the computer's external USB port or through one USB hub only. The product may
not work properly when connected to the computer through more than one USB hub. If the problem persists, try
connecting the product directly to the computer.
❏ If more than one product is connected to your computer, it may not work. Connect only the product you want to
use, and then try scanning again.
❏ If the scanning software does not work properly, uninstall the software first and then reinstall it.
"Uninstalling Your Software" on page 148
&
For more details about reinstall, visit your local Epson Web site for further instructions.
"Where To Get Help" on page 205
&
❏ If you have clicked the Keep Blocking button in the Windows Security Alert window during or after installation of
the Epson Software, unblock Epson Event Manager.
"How to unblock Epson Event Manager" on page 185
&

How to unblock Epson Event Manager

A
Click Start or the start button, and then point to Control Panel.
For Windows 8: Select Desktop, Settings charm, and Control Panel.
Troubleshooting for Scanning
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