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Samsung WF361BVBEWR Training Manual
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Samsung WF361BVBEWR Training Manual

Samsung WF361BVBEWR Training Manual

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SAMSUNG Clothes Washer
BIGBANG - PJT
TRAINING MANUAL
May. 2012
WF361BVBEWR
Digital Appliances Division

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Summary of Contents for Samsung WF361BVBEWR

  • Page 1 SAMSUNG Clothes Washer BIGBANG - PJT TRAINING MANUAL May. 2012 WF361BVBEWR Digital Appliances Division...

  • Page 2: Table Of Contents

    CONTENTS 1. Product Introduction ---------------------------- 3 2. Changed Part List ------------------------------- 6 3. Instruction of Function ------------------------ 12 4. Test Mode & Error Check --------------------- 22 5. SVC Information ( Troubleshooting ) ------ 45 6. Reference Information -------------------------- 51 7. Disassembly & Reassembly ------------------ 60 8.

  • Page 3: Product Introduction

    1.Product Introduction 1-1. Concept ▶ V.R.T (Vibration Reduction Technology) : the lowest vibration & noise level ▶ Extra-Capacity (3.6 cu.ft. DOE) ▶ Stylish Design ▶ Vibration Reduction Technology Main ▶ Extra-Capacity (3.6 cu.ft. DOE) Feature ▶ Direct Drive Inverter motor ▶...
  • Page 4 1.Product Introduction 1-2. Sales Point & Product Positioning Brand Samsung (Big Bang) Whirpool 　 Design 　 Model WF361ANW WM2250CW WFW9050XW Retail price (white) $ 799 $799 $749 Key Sales point VRT™ Direct Drive System Direct Drive System Capacity 3.6 cu.ft 3.6 cu.ft...
  • Page 5 1.Product Introduction 1-3. Product Dimension Dimension Inch (Cm) Height-Overall 38.7” (98.4) Width 27” (68.6) Depth with Door Open at 90 Degrees 50.8”(129) Depth 31.5’’(80)

  • Page 6: Changed Part List

    2.Changed Part List 2-1. ASSY PANEL CONTROL Basic ( Big Bang ) Big Bang WF220ANW WF361BVB Shape 1) Wool Mark : Yes 1) Wool Mark : No 2) Temp : Cold/Cold – Warm/Cold 2) Temp : Cold – Eco Warm Features - Warm/Warm –...
  • Page 7 2.Changed Part List 2-2. ASSY DRAWER Basic ( Big Bang ) Big Bang WF220ANW WF361BVB Shape Features 1) Location of LOGO : Top 1) Location of LOGO : Center...
  • Page 8 2.Changed Part List 2-3. ASSY DRUM Basic ( Big Bang ) Big Bang WF220ANW WF361BVB Shape 1) Capacity (DOE) : 3.5 CU. FT 1) Capacity (DOE) : 3.6 CU. FT Features 2) The shape of Drum-Back : Old 2) The shape of Drum-Back : New...
  • Page 9 2.Changed Part List 2-4. ASSY DOOR Basic ( Big Bang ) Big Bang WF220ANW WF361BVB Shape Features 1) Color : Silver 1) Color : White...
  • Page 10 2.Changed Part List 2-5. ASSY KNOB ENCODER Basic ( Big Bang ) Big Bang WF220ANW WF361BVB Shape Features 1) Shafe : Old 1) Shafe : New...
  • Page 11 2.Changed Part List 2-8. Software WF220ANW WF361BVBEWR Display Method Graphic LED Graphic LED Course Pure Cycle™ Pure Cycle™ Option Extra Rinse Extra Rinse Delay Start Delay Start...

  • Page 12: Instruction Of Function

    3.Instruction of Function 3-1. Control Panel 1. Digital graphic display Displays the remaining cycle time, all cycle information, and error messages 2. Temperature Selection Button Press the button repeatedly to cycle through the different water temperature options. Hot : Whites and heavily soiled, colorfast items. Warm : Colorfast items.
  • Page 13 3.Instruction of Function 3-1. Control Panel 3. Spin Selection Button Press the button repeatedly to cycle through the different spin speed options. High : Use for underwear, t-shirts, jeans and sturdy cottons. Medium : Use for jeans, wrinkle-free or wash-and-wear items and synthetics. Low : Use for delicate items needing a slow spin speed.
  • Page 14 3.Instruction of Function 3-1. Control Panel 4. Soil Level Selection Button Press the button to select the Soil Level/washing time. Heavy - For heavily soiled loads. Normal - For moderately soiled loads. This setting is the best for most loads. Light - For lightly soiled loads.
  • Page 15 3.Instruction of Function 3-1. Control Panel 6. Select Cycle Option Delay Start - Any cycle can be delayed for up to 19 hours in one-hour increments. Extra Rinse - Add an additional rinse at the end of the cycle to more thoroughly remove laundry additives and perfumes.
  • Page 16 3.Instruction of Function 3-1. Control Panel 7. Cycle Selector Select the appropriate cycle for the type of load. This will determine the tumble pattern and spin speed for the cycle. Normal - For most fabrics including cottons, linens and normally soiled garments. Heavy duty - For sturdy, colorfast fabrics and heavily soiled garments.
  • Page 17 3.Instruction of Function 3-1. Control Panel 7. Cycle Selector Delicates/Hand Wash - For sheer fabrics, bras, lingerie silk and other handwash-only fabrics. For best results, use liquid detergent. Wool - The machine-washable wool. Loads should be under 8 pounds. Quick Wash – For lightly soiled garments needed quickly. Rinse+Spin –...
  • Page 18 3.Instruction of Function 3-1. Control Panel 8. Start/Pause Selection Button Press to pause and restart programs. 9. Power Button Press once to turn your washer on, press again to turn your washer off. If the washer is left on for more than 10 minutes without any buttons being touched, the power automatically turns off.
  • Page 19 3.Instruction of Function 3-2. Child Lock This function prevents children from playing with your washer. Activating Press and hold both Spin and Soil Level buttons at the same time for 3sec. 1. If the Child Lock function is activated, the door is locked and the “Child Lock”...
  • Page 20 3.Instruction of Function 3-3. Spin Only If you press the Power button and then press and hold the Spin Only button for 2 seconds, the spin time is displayed on the display panel. Then repeat pressing the Spin Only button until the required spin level is selected and press the Start/Pause button. 3-4.
  • Page 21 3.Instruction of Function 3-5. Water Flow...

  • Page 22: Test Mode & Error Check

    4. Test Mode & Error Check 4-1. Test Mode Test Mode: Each Test Mode for the BIGBANG is as follows in the coming pages. The test modes indicated by the red arrows are modes unable to get an access once the washing cycle has started due to safety reasons.
  • Page 23 4. Test Mode & Error Check 4-1-1. Quick Test Mode Definition of Quick Test Mode: - Check operation of all LED’s (Verify faulty LED). - Check model and software version. - Check different operating modes (e.g. water valve, motor, door, drain pump, etc.). How to Enter: - Plug in the unit.
  • Page 24 4. Test Mode & Error Check 4-1-1. Quick Test Mode 1. All LED’s light up and it sends out Beep Sound when it enters into the Quick Test Mode. (Including 7- Segment) 2. Displays software version for a sec and Clear EEprom. (Ex.
  • Page 25 4. Test Mode & Error Check 4-1-2. EEPROM Clear Check Definition of EEPROM Clear Mode: - EEPROM initialization. All course/option settings are to be reset to default values after EEPROM initialization. When Service arises and it needs PCB replacement, EEPROM should be reset. How to Enter: - The unit needs to be on.
  • Page 26 4. Test Mode & Error Check 4-1-3. Continuous Run Mode Definition of Continuous Run Mode: - Will continuously repeat the current cycle until the Continuous Run Mode is cancelled. How to Enter: - Press Delay Start Key and Extra Rinse Key together for 7 sec.
  • Page 27 4. Test Mode & Error Check 4-1-3. Continuous Run Mode Continuous Run Mode: 1. Press Delay Start + Extra Rinse Key for 7 sec during Power On State (Normal User Mode) . 2. Once in Continuous Run Mode, The seven segments will no longer display “0000” and will alternate between displaying the number of cycles of the completed course and the remaining time of the course.
  • Page 28 4. Test Mode & Error Check 4-1-4. Service Mode Definition of Service Mode: - Service Mode enables service technicians to verify the operation of the washing machine and do troubleshooting. - Service Mode can be entered during all washing cycle without interrupting the cycle except some of test modes. - Various tests can be done with Service Mode.
  • Page 29 4. Test Mode & Error Check 4-1-4. Service Mode Special Test Mode: 1. The washer must be on to go into the Service Mode. 2. The motor speed will be displayed when started (It displays 0 when the motor does not spin). 3.
  • Page 30 4. Test Mode & Error Check 4-1-5. Quick Spin Test Mode Definition of Quick Spin Test Mode: - Quick Spin Test Mode is to do Spin Check. (High RPM) How to Enter: - During Service Mode, press the Delay Start and Temp. Keys for 3 seconds to enter Quick Spin Test Mode. - Cannot enter once the washing cycle has started.
  • Page 31 4. Test Mode & Error Check 4-1-5. Quick Spin Test Mode Quick Spin Test Mode: As it enters into the Quick Spin Test Mode, it starts spinning and reaches to its maximum RPM. Once the Spin speed reaches the maximum RPM, the speed drops immediately. To hold Quick Spin Test Mode (entering Hold Speed Mode), press the Start/Pause button.
  • Page 32 4. Test Mode & Error Check 4-1-6. Cycle Count Check Mode Definition of Cycle Count Check Mode: - Cycle Count Check Mode is to tally up the number of washings. How to Enter: - To enter the Cycle Count Check Mode, press the Signal Key during Service Mode. Cycle Count Check Mode: 1.
  • Page 33 4. Test Mode & Error Check 4-1-7. S/W Version Check Mode Definition of S/W Version Check Mode: - S/W Version Check Mode is to bring up S/W Version information. How to Enter: - To enter the S/W Version Check Mode, press the Soil Level Key during Service Mode. S/W Version Check Mode: 1.
  • Page 34 4. Test Mode & Error Check 4-1-8. Fast Time Down Test Mode Definition of Fast Time Down Test Mode: - Fast Time Down Test Mode is to forward the program to the next cycle stage. How to Enter: - To enter the Fast Time Down Test Mode, press the Temp key during Service Mode. Each stage is located at key points of a complete cycle as follows: - End of Each Fill (Beginning of Wash or Rinse Tumble Session)Caution: Fast Time Down Test Mode:...
  • Page 35 4. Test Mode & Error Check 4-1-8. Fast Time Down Test Mode...
  • Page 36 4. Test Mode & Error Check 4-1-9. Board Input Test Mode Definition of Board Input Test Mode: - Board Input Test Mode is to displays a specified input after a key press. How to Enter: - To enter the Board Input Test Mode, press the Extra Rinse key during Service Mode. Board Input Test Mode: 1.
  • Page 37 4. Test Mode & Error Check 4-1-10. Diagnostic Code Check Mode Definition of Diagnostic Code Check Mode: - Diagnostic Code Check Mode is to bring up the stored diagnostic codes (refere codes for service technicians). How to Enter: - To enter the Diagnostic Code Check Mode with code “d” flashing, press the Spin key during Service Mode.
  • Page 38 4. Test Mode & Error Check 4-1-10. Diagnostic Code Check Mode Board Input Test Mode: 1. Activate the Service Mode first. 2. Press the “Spin key” key to start Diagnostic Code Check Mode with Code “d” flashing. 3. To cycle through the diagnostic codes (d1,d2,d3~d9), turn the Rotary Cycle Selector in one direction (either Clockwise or Counterclockwise).
  • Page 39 4. Test Mode & Error Check 4-1-11. Demo Mode How to Enter: To enter the Demo Mode, Press Delay Start + Soil Level Key for 5 Sec While a cycle is not running.
  • Page 40 4. Test Mode & Error Check 4-2. Diagnostic Code & Corrective Action Error Description Corrective Action Code The water level fails to drop below the Reset Water Go to “ Will Not Drain” Troubleshooting Section. Level within 15 minutes. Door fails to unlock after 7 attempts. Go to “...
  • Page 41 4. Test Mode & Error Check 4-2. Diagnostic Code & Corrective Action Error Description Corrective Action Code A fault is detected in the water level sensor. Data (frequency) shows the water level is at or above the First check to see that all of water valves are not overflow water level.
  • Page 42 4. Test Mode & Error Check 4-2. Diagnostic Code & Corrective Action Error Description Corrective Action Code Door is detected as open while it is trying to lock the Go to “Quick Test Mode” and then do Door door. Lock/Unlock Test Go to “...
  • Page 43 4. Test Mode & Error Check 4-2. Diagnostic Code & Corrective Action Error Description Corrective Action Code System Relay (Main Relay) Failure. (PCB does not Replace PCB. notice the relay operation when there should be.) Replace PCB Heater Relay Failure (No Heater Relay Check Signal) Please connect the hot/cold water hose connection The hot/cold water hose connection is not correct.
  • Page 44 4. Test Mode & Error Check 4-2. Diagnostic Code & Corrective Action Error Description Corrective Action Code Voltage for motor control bus is over or under Replace PCB specified limit. Suds is detected during the washing session. suds (“SUdS” is not an error. If the washer is in suds Guide a user to reduce amount of detergent usage.

  • Page 45: Svc Information ( Troubleshooting)

    5.SVC Information ( Troubleshooting) Problem What To Do •Plug the unit into the wall outlet. Check for proper voltage. • Check fuse or reset circuit breaker. • Push any key to turn on the washer and press the Start/Pause key to run the washer.
  • Page 46 5.SVC Information ( Troubleshooting) Problem What To Do • Start normal cycle with an empty machine and allow a fill to check tumble. • Perform Quick Spin Test. (Before test, make sure that the tumbler is empty.) • Check for loose connections at Machine Control Board, Pressure Switch, Motor, Tach Harness and Motor Control.
  • Page 47 5.SVC Information ( Troubleshooting) Problem What To Do • Perform Quick Test Mode. Check all of Water Valves visually. (Pre Wash Valve, Cold Water Valve, Bleach Water Valve, Softener dispenses using Cold & Bleach Water Valve, and Hot Water Valve.) •...
  • Page 48 5.SVC Information ( Troubleshooting) Problem What To Do • Unbalance due to not enough load. Put additional load. • Due to excessive suds by using general detergent. Use HE (High-Efficiency) or Wet Clothes reduce its quantity. • Low Spin Speed or Drain Only was selected. •...
  • Page 49 5.SVC Information ( Troubleshooting) Problem What To Do • Option and Function buttons respond differently according to each cycle. • Child Lock is being activated. To exit, hold down Soil Level Key and Signal Key No Key Operation simultaneously until it sends out a beeping sound. •...
  • Page 50 5.SVC Information ( Troubleshooting) Problem What To Do • Check if the washer is leveled and the lock nuts are tightened up on the bottom plate. • Check if all of the shipping bolts and spacers are removed from the back panel. Noisy and/or Vibration/Walking •...

  • Page 51: Reference Information

    6.Reference Information 6-1. PCB Connector Check ① ⑥ ① ② ③ ④ ① ① ④ ② ① ③ ③ ①...
  • Page 52 6.Reference Information 6-1. PCB Connector Check Heater Relay Check Hall Sensor Check Check Voltage at Pin #1 of CN2 and Pin #1 of RY2 Check Voltage at Pin #4 and #3 of CN8 When Heater Relay operates = AC 120V Tester Check = DC0.6V or 1.3V Check Voltage at Pin #4 and #2 of CN8 AC Power Check...
  • Page 53 6.Reference Information 6-2. Wiring Diagram This Document can not be used without Samsungs authorization...
  • Page 54 6.Reference Information 6-3. Components Check Door Lock S/W Water Level Sensor Water Valve 1.Check the door switch 1.Check the water level sensor resistance. 1. Check the resistance for the frequency. 2.Check the resistance after the water supply valve. 2.Check it after the water level power is off.
  • Page 55 6.Reference Information 6-3. Components Check Drain Motor Drum Motor Plug out the connector and Resistance : Approximately 174Ω between the read resistances at any two of the three terminals terminals for the Water Supply Valve. on Motor : Should be 15 Ω...
  • Page 56 6.Reference Information 6-4. Schematic Diagram (Main PCB) This Document can not be used without Samsungs authorization...
  • Page 57 6.Reference Information 6-4. Schematic Diagram (Sub PCB) This Document can not be used without Samsungs authorization...
  • Page 58 6.Reference Information 6-5. Q & A Q. How long does it take for the door to A. It takes approximately 2-3 seconds for the door to unlock? unlock. A. When “End” is displayed, the Power button should be pressed or door should be opened before selecting Q.
  • Page 59 6.Reference Information 6-5. Q & A A. Power button may have been accidentally bumped or pushed. Q. When I went back to my washer, it was Reset the cycle and start the washer. Make sure the unit is turned off. What happened? plugged into a live electrical outlet.

  • Page 60: Disassembly & Reassembly

    7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing Remove the 2 screws holding the Back-Cover at the back of the the MOTOR washing machine and separate the Back-Cover pushing it downwards. (Assemble it by lifting it upwards.) After separating the Back-Cover, remove the M19 nut holding the Motor.
  • Page 61 7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing the COVER-TOP & Remove the 2 hexagon screws, which are at the back, fixing PANEL-CONTROL the COVER-TOP. Disassemble the COVER-TOP by sliding it backwards and remove the 4 screws on the PANEL-CONTROL. Press the Separate button to separate the ASSY DRAWER.
  • Page 62 7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing the COVER-TOP & Pull the PANEL-CONTROL towards and then lift it upwards PANEL-CONTROL to separate. Disassemble the WIRE-HARNESS connected to the ASSY PCB. Remove the 6 screws and separate the ASSY PCB. (Separate the ASSY KNOB ENCODER at first) Disassemble MAIN-PCB and SUB-PCB from the ASSY PCB by pressing on the hook.
  • Page 63 7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing the Remove the 2 screws holding the HINGE-DOOR and the DOOR FRAME-FRONT. Disassemble the ASSY DOOR lifting it up slightly. Remove screws fixing HOLDER- GLASS(including the 2 blue screws holding the LEVER- DOOR).
  • Page 64 7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing the FRAME-FRONT Pull the DIAPHRAGM upside, and finish disassembling along the circle. Remove the 2 screws to separate the DOOR LOCK S/W. Remove the 4 screws at the top of FRAME-FRONT. * To assemble, hook the FRAME-FRONT onto the BOTTOM- PLATE and then insert the assembly hook into the hole.
  • Page 65 7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing the FRAME-FRONT Push the lever and pull it towards to open the COVER- FILTER. Separate the remaining WATER REMOVAL HOSE(BLUE) from the hook and remove the 2 screws(RED). Press the UPPER-PLATE slightly with the screwdriver to separate the FRAME-FRONT...
  • Page 66 7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing the VALVE Separate the COVER-TOP and then separate the wire connected to the valves. Remove the 4 screws fixing the valves. Remove the hose connected to the valves. (Use the plier to remove the hose)
  • Page 67 7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing the WATER LEVEL SENSOR Separate the wire connected the PRESSURE- SENSOR. Adjust the plastic clip(of pressure sensor) between two nose of plier, then grip and pull the plastic clip with caution(Use the long nose plier to push the hook).
  • Page 68 7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing the PUMP MOTOR Separate the FRAME-FRONT and then remove the 2 screws fixing the PUMP. Separate the Clamp of the hose connected to the PUMP and then pull the DRAIN-HOSE. Separate the Clamp of the hose connected to the PUMP and then pull the HOSE-AIR.
  • Page 69 7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing the TUB Remove the 2 screws fixing GUIDE-WIRE, 6 screws fixing FRAME-PLATE(U). Remove the 4 bolts fixing WEIGHT BALANCER and then pull it towards with caution. Remove the 4 bolts fixing DAMPER to take ASSY TUB out.
  • Page 70 7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing the TUB Open the cap of SPRING-HANGER to take ASSY-TUB out. Lift the ASSY-TUB with two people cafel with holding SPRING-HANGER. Remove the M10 bolt from the middle of the TUB and separate the TUB-FRONT and TUB-BACK.
  • Page 71 7.Disassembly & Reassembly Part Figure Description Disassembling and Repairing the DRUM Separate the ASSY DRUM from TUB, remove the M10 bolt from the upper ASSY DRUM, disassemble the ASSY FLANGE SHAFT. Remove the screws from the outer sides and then remove the two upper and lower BALL BALANCERS.

  • Page 72: Nomenclature

    8. Nomenclature Feature Feature Feature Platform Sub-Plat or Cacpcity Plate Type Color or Series Ver. 용량 Feature 2 Code Type Feature 1 Code Prestiage Bubble/Inverter Drum-Washer 3.6 cu.ft Best Bubble/Water Shot/Inverter Drum-Combo Better Inverter Good 4.0 cu.ft Bubble/Dual Shot( 美 Water Shot) Dryer Basic /Inverter...
  • Page 73 THANK YOU...

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