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Fault analysis of Samsung smart home
Problems
Could not find
"Samsung Smart
Home" on the app
market.
The Samsung Smart
Home app fails to
operate.
The Samsung Smart
Home app is installed
but is not connected
to my refrigerator.
Could not log into the
app.
Easy Connection fails.
The Samsung
Smart Home app
is successfully
connected to my
refrigerator but does
not run.
□ The Samsung Smart Home app is available on
smartphones that run Android 4.0 (ICS) or higher, or iOS
7.0 or higher.
□ Tablet computers are not supported.
□ The Samsung Smart Home app is available on
applicable models only.
□ The old Samsung Smart Refrigerator app cannot connect
with Samsung Smart Home models.
□ You must log into your Samsung account to use the app.
□ Make sure that the router operates normally.
□ If the Wi-Fi icon turns off, turn it on.
□ If the Wi-Fi icon blinks, this indicates that a network
connection is not established. Use Easy Connection
on the Samsung Smart Home app to connect your
refrigerator to the router.
□ You must log into your Samsung account to use the app.
□ If you don't have a Samsung account, follow the app's
onscreen instructions to create one.
□ Easy Connection may fail due to the distance from the
router or electrical interference from the surrounding
environment. Wait a moment and try again.
□ Exit and restart the Samsung Smart Home app, or
disconnect and reconnect the router.
□ Unplug the power cord of the refrigerator, and plug it
again after 1 minute.
Solutions
English 43
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