Samsung UN J5500AF Series Service Manual page 109

UN40J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr
AUDIO Troubleshooting: One Connect Models
Audio Test
• No Sound/Distorted
 Menu/Audio/Speaker Settings/set to
 Customer Menu/Support/activate
 SOUND TEST Missing/Distorted
 Speakers (compare resistance/quality)
 TV Main Board (compare audio level out to speakers with multi meter)
Replace defective speakers or Main Board
• No HDMI Audio
 Source / Cable & Connectors
 EDID Write (Restores missing HDMI Audio)
 Update firmware on TV (cover related bulletins)
 If OK, replace Main Board.
EDID Write
1. Remove ALL
2. Factory Mode/Control/EDID
3. Select EDID/OFF to ON (Right Arrow Key)
4. Select EDID WRITE ALL (Mute Key)
5. Wait to Success (Right Arrow Key)
6. Confirm EDID WRITE ALL Success (Mute Key)
Source
TV Speaker
SOUND TEST
HDMI connections
TV Main Board
 SOUND TEST OK
 Audio Source & Cables
 Other Inputs
• Optical Digital Out Errors
 Red light from Optical Digital Out
If missing check Mini Box/Cable. If OK replace TV's
Main Board
Factory Mode
Factory Remote
Part No AA81-00243A
.
1. Power TV ON
2. Select TV Source
3. Info/Factory
4. Use MENU for return
Samsung IR Remote
(Limited Operation)
Factory
1. TV Power Standby
Remote
2. Mute/182/Power
Speakers
Factory Mode
Other Important Items to select:
 Option (must set Option Bytes
when replacing Main Board)
 Option/ Factory Reset
TV to out of box condition.
Does not reset Apps)
 SVC / Test Patterns
 SVC/Info/ ER Count
to check for errors. Note:
Resets to 0 with Factory Reset.
(returns
(Important