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Troubleshooting Tips ... Before you call for service
Problem
Possible Cause
Burners do not light
Plug on range is not completely inserted in
the electrical outlet.
Gas supply not connected or turned on.
A fuse in your home may be blown or the
circuit breaker tripped.
Burner parts not replaced correctly.
Burner slots near the electrode may be
clogged.
Food residue on electrode
Top burners do not
Improper burner assembly.
burn evenly
Burner slots on the side of the burner may
be clogged.
Burner flames are
Improper air to gas ratio.
very large or yellow
Surface burners
Gas to the oven burners may have been
light but bake and
shut off.
broil burners do not.
My oven door glass
The inner oven glass is coated with a heat
appears to be
barrier to reflect the heat back into the
"tinted" or have a
oven to prevent heat loss and keep the
"rainbow" color.
outer door cool while baking.
Drawer does not
The drawer is out of alignment.
slide smoothly or
drags
Drawer is over-loaded or load is
unbalanced.
49-2001073 Rev. 1
What To Do
Make sure electrical plug is plugged into a live, properly
grounded outlet.
See the Installation Instructions that came with your
range.
Replace the fuse or reset the circuit breaker.
See the Care and Cleaning of the range section.
Remove the burners and clean them. Check the electrode
area for burned-on food or grease. See the Care and
Cleaning of the range section.
Lightly polish flat tip of electrode with nail file or
sandpaper until shiny.
Make sure the burner caps are seated correctly. See the
Care and Cleaning of the range section.
Remove the burners for cleaning. See the Care and
Cleaning of the range section.
If range is connected to Propane gas, contact the
technician who installed your range or made the
conversion.
The oven gas shut-off is located on the gas regulator near
the gas line attachment to your range. Locate it and flip
the lever.
Lever is
shown closed.
PULL TO OPEN.
Sealed burner models
This is normal. Under certain light or angles, you may see
this tint or rainbow color.
Fully extend the drawer and push it all the way in. See the
Care and Cleaning of the range section.
Reduce weight or redistribute drawer contents.
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