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V660p-2 Installation Guide Verifone Part Number DOC571-004-EN-A, Revision A...
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Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
Verifone. Chapter Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in device installation. Related To learn more about the V660p-2, refer to the following set of documents: Documentation VPN-DOC571-001-EN 660 Certifications and Regulations VPN-DOC571-002-EN V660p Quick Installation Guide...
Italics titles or emphasis. sensitive paper in the printer. The courier type face is used Courier http://www.verifone.com while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to...
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Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Radio Frequency RS-232 Serial Communication Protocol Point-of-Sale Universal Serial Bus Local Area Network Inches Per Second Verifone Part Number V660 -2 I NSTALLATION UIDE...
Device Overview This chapter provides a brief description of the V660p-2. The Verifone V660p-2 NEO device is a new generation handheld device with exceptional capabilities. The best-in-class consumer-facing device is offered with cellular/Wi-Fi/Bluetooth to provide mobile payment capabilities to merchants supporting 4G LTE and dual-band Wi-Fi network connectivity options, Bluetooth 4.2 for IoT, and meets PCI 6.X SRED requirements for maximum security.
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EVICE VERVIEW Key Features and Benefits Processor Cortex A53 quad core, 1.3GHz • QCOM 2150 • Memory 2 GB RAM/16GB ROM • Support SD 3.0 • Display 5.5" (1280 × 720) HD IPS LCD touchscreen • Screen rotation • Keypad On-screen, Navigator possible •...
• Audio jack to facilitate accessibility for the visually impaired. • The V660p-2 portable solution is a lightweight powerhouse that is styled to easily fit in hand and go where you go. • Easily accept payments anywhere, any type, including mobile wallets and alternative payment methods.
EVICE VERVIEW Features and Benefits • Supports reliable security features including TLS, VeriShield file, authentication and VeriShield Protect to help prevent fraud and other intrusions. Contactless • Advanced contactless architecture that future-proofs investment with a single Capability contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture.
Environmental • Select a flat support surface, such as a countertop or table, place the device. Factors Please store your V660p-2 device in dry area: • Operation temperature is 0 to 45° Celsius (32° F to 113° F). • Storage temperature is -20 to 60° Celsius (-4° F to 140° F).
• Paper roll NOTE Verifone ships variants of the V660p-2 for different markets. Your unit may have different options or accessories described in this section. Remove all plastic wrapping from the device and components. Remove the clear protective film from the display.
If any device is found to have been tampered with, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see Verifone Service and Support.
A 3.5 mm audio jack to facilitate accessibility for the visually impaired. SIM/SAM Card When you first receive your V660p-2, you may need to install one or more SIM/ SAM cards, or you may need to replace old cards. You may need to install one or two Subscriber Identity Module or Multiple Security Access Module cards or replace an old one.
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EVICE ETUP SIM/SAM Card Turn over the battery without removing the battery from the battery compartment. Figure 4 Turn over the Battery Insert the SIM/SAM cards without removing the battery. Carefully slide the card into the slot until fully inserted. The correct orientation of the SIM/SAM card is as indicated in Figure Figure 5...
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EVICE ETUP SIM/SAM Card Turn the battery back into the compartment and place it in the slot. Figure 6 Placing the Battery Back Close the back cover. Figure 7 Closing Back Cover Position the card’s gold contacts facing downward towards the user. The card NOTE slot in the device has a set of contacts.
Figure 8 V660p-2 Primary USB-C Port Using the The V660p-2 device uses dual cell Li-Ion battery. The internal logic of the battery Battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable).
USB outlet to charge the battery. The V660p-2 unit is equipped with an USB capable universal port. Insert the USB-C to the V660p-2 and USB-A port to the power supply or Desktop. To Connect the...
Install a paper roll before you can start transactions that require a receipt. Roll in Device The V660p-2 uses a roll of 40 mm, single-ply, thermal-sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll.
EVICE ETUP Using the Smart Card Reader Using the Smart Insert the smart card to proceed with the EMV transaction. EMV supports credit Card Reader card and debit card transactions. Position the smart card with the contacts facing upward (see Figure 11).
Using Magnetic Stripe Card Swipe the card through the magnetic card reader. CTLS The V660p-2 supports contactless credit or debit card transactions. To perform a Transaction contactless transaction, gently tap the card or hold the card against the surface of the display.
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EVICE ETUP Wi-Fi/BT Support WARNING Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. V660 -2 I NSTALLATION UIDE...
HAPTER Specifications This chapter discusses the power requirements and dimensions of the V660p-2. Unit Power • Input power rating: 5V DC, 2.2A Requirement • Charging via USB-C to and external dock connector • 2500mAh/7.3V Li-Ion rechargeable battery Temperature • Operating Environment: •...
HAPTER Maintenance and Cleaning The V660p-2 device has no user-maintainable parts. It can, however, be cleaned. General Care Your device is a product of superior design and craftsmanship and should be treated with care. The following suggestions will help you protect your warranty coverage.
If unit shows no presence of foreign objects, test the SCR function and record results. Proceed to Step Send your device to a Verifone authorized repair center if foreign objects are CAUTION found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process.
MSR reading problems. MSR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02). If using a commercially available cleaning card use ONLY an approved MSR...
Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box. NOTE One MRA number must be issued for each device you return to Verifone, even if you are returning several devices of the same model. V660 -2 I...
• Assigned MRA number(s). • Verifone serial number assigned to the device you are returning for service or repair (serial numbers are located at the bottom of the unit). • Shipping documentation, such as air bill numbers that can be used to trace the shipment.
Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your V660p-2 successfully. Typical examples of malfunction you may encounter while operating your V660p-2 device and steps you can take to resolve them are listed in this chapter.
• If the display does not show correct or readable information, then check all the cable connections. If the problem persists, then contact your local Verifone representative for assistance. Transactions...
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Verifone, Inc. 1-800-Verifone www.verifone.com V660p-2 Installation Guide Verifone Part Number DOC571-004-EN-A, Revision A...